AutoNation Ford Arlington

This is probably the last time I will ever by a car from this store. To summarize: Customer service was HORRIBLE (Except for Mike Halasa), and the car I bought has issues. THE EXPERIENCE: Initial sal this store. To summarize: Customer service was HORRIBLE (Except for Mike Halasa), and the car I bought has issues. THE EXPERIENCE: Initial sales person I dealt with, kept a fine line of communication, until he started getting frustrated, and decided to send a disrespectful text that reflected his frustration. I decided to stop communication with him, called the dealership and spoke to a Sales Manager, Matt. I told Matt I do not want to deal with that salesperson anymore, but I am ready to come in next day first thing in the morning and buy the car. I sent him my drivers license, and insurance, and asked him to have as much as ready as possible so I can test drive the car, do paperwork and leave. When I get to the dealership, Mike greets me, tells me Matt is not in because of some kind of emergency. He did not inform anyone about my arrival or have anything ready. Mike had to start from scratch. John the finance manager wasn't difficult to work with, but was very unpleasant. It was like he wasn't happy I brought my pre-approval for financing. Was a very quiet and cold financing experience. At least he didn't try to push me in to buying anything which I appreciated. Spend about 3 hours total at the dealership before I drove out. THE PRODUCT/CAR (2015 Audi S8): The car test drove fine, and basic visual inspection seemed okay as well. After I bought it, I took to an Audi specialist, that gave me a bill of over $3k in repairs. 1.The front control arm bushings were leaking and needed to be replaced. 2. Front headlight washer was leaking and needed to be replaced. 3. Entire rear brakes needed replacement. 4. 12v socket not working. 5. Autonation used an aftermarket windshield (i know this because they had the STICKER on it), and did not bother recalibrating the adaptive cruise control camera. So their "rigorous inspection process" is BS, and you should DEFINITELY use a third party to inspect the vehicle before you buy it. I will definitely be doing it next time. More

Paul Barnum took care of my 24,000 service needs. He actually went over the expectations by solving an issue on the spot! Oh and he had my vehicle hand washed before returning it to me. Thanks Paul yo actually went over the expectations by solving an issue on the spot! Oh and he had my vehicle hand washed before returning it to me. Thanks Paul you make it a good experience coming to AutoNation for service More

Service department was quick, efficient, and professional. No hassle environment was a pleasant surprise. Highly recommend. professional. No hassle environment was a pleasant surprise. Highly recommend. More

Your computer guys at the counter facing the drive through service lanes give your place a poor rating in my opinion. through service lanes give your place a poor rating in my opinion. More

My experience was excellent friendly service knowledgeable people especially Miss Peggy looking forward to my next visit knowledgeable people especially Miss Peggy looking forward to my next visit More

Josh in the service department at auto nation in arlington, tx on hwy 20 did an excellent job ! He won my trust once again!!!!!!! They took care of my annual service oil change and rotation of the t arlington, tx on hwy 20 did an excellent job ! He won my trust once again!!!!!!! They took care of my annual service oil change and rotation of the tires as well as replacing a couple of filters, cleaning the engine crude build up and servicing my battery. Thank you once again!! More

I utilized the mobile unit to get my driver side air bag replaced. The service was a surprise to me. I had no idea they were making house calls. I was extremely pleased with the technician that came out. He replaced. The service was a surprise to me. I had no idea they were making house calls. I was extremely pleased with the technician that came out. He was very professional and quick. Great job! More

Dave Morrison @I-20 in Arlington TX, was very helpful with getting my 2017 Ford Edge back on the road.. Something he said would take 4 weeks to just look at.. ended up only take 2 weeks... Thank you to with getting my 2017 Ford Edge back on the road.. Something he said would take 4 weeks to just look at.. ended up only take 2 weeks... Thank you to all the Autonation Service Center mechanic's @ I-20 Arlington.. for your help with getting me & my Edge back on the road... More

The salesman Mr Bobbie Jones were very wonderful in selling me a BMW Great Saleman selling me a BMW Great Saleman More

All in all each time service is great. Nice staff. Wait time isn’t so good time isn’t so good More