AutoNation Ford Arlington

Love going to this dealership. I've been going since my first Ford truck in 2001 and feel comfortable with the staff and space. My guy, Jay, was incredible! No one greeted me in th I've been going since my first Ford truck in 2001 and feel comfortable with the staff and space. My guy, Jay, was incredible! No one greeted me in the bay which is understandable since it wasn't first thing in the morning. I walked to the service counters and no one greeted me. It was Jay all the way at the far left end of counters who noticed and asked if I was being taken care of. From there he was so attentive and I appreciate him taking care of me. More

Dealership was Clean and staff was courteous and took care of my service need’s promptly. care of my service need’s promptly. More

The experience was a mixed bag, the service writer Ethan was good but the scheduling center had no idea what was proper. My appointment was for 10 am I waited for my truck and they never touched it until af was good but the scheduling center had no idea what was proper. My appointment was for 10 am I waited for my truck and they never touched it until after 12:30 I got James involved and they got me taken care of, but why have and appointment if you are stuck waiting behind cars that were dropped off while I waited in the lounge. Having arrived at AN 20 minutes early and didn't leave until just after 1 pm over 3 hours to change my oil, this not express service, and is why many avoid dealers for basic non warranty service. More

The dealers is always clean and tidy , when I do wait at the dealership the waiting area is very nice too. My service writers always keeps informed on the status of my repairs or service. and yes I hate fil the dealership the waiting area is very nice too. My service writers always keeps informed on the status of my repairs or service. and yes I hate filling out these surveys every time I bring my trucks in. Thank you James Pryde More

My guy Efrian was great sold me 2 vehicles, and since then four people I sent they also got cars. Easy to work with take your time and drop by. then four people I sent they also got cars. Easy to work with take your time and drop by. More

The staff knows what they are doing and were very helpful during my purchase of my vehicle. I was updated during every step of the process, and I appreciated what they do. during my purchase of my vehicle. I was updated during every step of the process, and I appreciated what they do. More

Excellent customer service. Went well and beyond my expectations. It did take sometime for my parts and warranty to go through, but it was a fast process after that. Went well and beyond my expectations. It did take sometime for my parts and warranty to go through, but it was a fast process after that. More

My initial contact was with a friendly and knowledgeable service scheduler. On the day of my appointment I was was greeted by my service tech and taken care of quickly. I was kept informed of progress of service scheduler. On the day of my appointment I was was greeted by my service tech and taken care of quickly. I was kept informed of progress of the work being done and easily pick up my car when the work was completed. More

I took the car that I purchased from AutoNation 8 years ago in due to a problem with my headlights. I did make an appointment. The service was prompt, the problem was fixed quickly and there was no charg ago in due to a problem with my headlights. I did make an appointment. The service was prompt, the problem was fixed quickly and there was no charge. Very satisfied with this dealership. More

Everyone was very nice and knowledgeable about the facts on the car. And great energy. on the car. And great energy. More