AutoNation Ford Arlington

Joshua Hromek was very helpful with both our Ford Escape and F150. He kept me informed from beginning to end and F150. He kept me informed from beginning to end More

My favorite dealership in the metroplex friendly staff. They have been servicing my vehicle for years They have been servicing my vehicle for years More

We were interested in purchasing a Ford F-150 from AutoNation Ford and visited the dealership for a test drive and pricing discussion. Before making a decision, we visited another dealership to compar AutoNation Ford and visited the dealership for a test drive and pricing discussion. Before making a decision, we visited another dealership to compare options, then returned to AutoNation. During the financing process, the finance associate misled us by implying that purchasing a vehicle protection plan was necessary to secure the financing rate. We ended up spending over three hours at the dealership while our trade-in was appraised and paperwork was completed. For context, both my wife and I have credit scores near 800. After signing the paperwork and finalizing the purchase (on a Saturday afternoon), we noticed two immediate issues with the vehicle that weren’t present during the test drive: a rock chip and crack in the windshield, and an air vent tab that fell off when the AC was turned on. We brought these to the sales associate’s attention, and he promised the issues would be addressed at their service center when we returned on Monday to drop off the spare key for our trade-in. On Monday, the associate again assured me he would follow up. However, later that week I was activated for a TDY with my reserve unit and couldn’t follow up in person. I emailed the dealership for over three weeks from my TDY location, providing timestamped photos from the day of purchase and looping in the service technician who sent me the Ford OASIS report. I also found previous email communication with the sales manager, Shawn Teal. Eventually, I received a dismissive response from Shawn stating: “There is nothing to do sir. The vehicle was sold as is. No ‘we owe’ form documenting any grievance was provided in the deal. I am sorry you are having these issues but there is nothing I can do for the issues you are currently addressing.” I’ve never experienced such poor treatment and lack of accountability from a supposedly reputable dealership. Buyer beware. More

Excellent experience with Shawn, the Used Auto Manager, Floyd Gaston, my sales person and Hunter Havelka, the Finance manager. Floyd Gaston, my sales person and Hunter Havelka, the Finance manager. More

Service at Autonation Ford has always been Superb. My last service on March 11, 2025 was exceptional. I had to bad rotors, brakes replaced, and other major maintenance items completed. Super shout My last service on March 11, 2025 was exceptional. I had to bad rotors, brakes replaced, and other major maintenance items completed. Super shout out to the Service Dept Team, Peggy is always on top of her game. Very detailed to attention and will provide honest recommendation's for you to consider. They Advisors, staff, and Tech's work as a smooth running machine. Given the inflation for the last several years has taken its toll on everyone, but Ford has some options to make it easier for the customer to pay for services in a timely manner. I have been bring my F150 to this location since March 2013. Service has always be excellent.. Reminds me the comedy Cheers, nice to know your name. They know their customers well. My F150 is a 2012 and looks and runs like a Rolex, nice to have this type of team supporting and not having any Auto loans. I would recommend to anyone having your vehicle serviced at Autonation Ford. Last, my wife purchased her Ford Escape from this dealership also. Sincerely, Ernest G More

Service at Autonation Ford has always been Superb. My last service on March 11, 2025 was exceptional. I had to bad rotors, brakes replaced, and other major maintenance items completed. Super shout My last service on March 11, 2025 was exceptional. I had to bad rotors, brakes replaced, and other major maintenance items completed. Super shout out to the Service Dept Team, Peggy is always on top of her game. Very detailed to attention and will provide honest recommendation's for you to consider. They Advisors, staff, and Tech's work as a smooth running machine. Given the inflation for the last several years has taken its toll on everyone, but Ford has some options to make it easier for the customer to pay for services in a timely manner. I have been bring my F150 to this location since March 2013. Service has always be excellent.. Reminds me the comedy Cheers, nice to know your name. They know their customers well. My F150 is a 2012 and looks and runs like a Rolex, nice to have this type of team supporting and not having any Auto loans. I would recommend to anyone having your vehicle serviced at Autonation Ford. Last, my wife purchased her Ford Escape from this dealership also. Sincerely, Ernest G More

Very satisfied with purchasing process. Everyone was extremely helpful and they took extra steps to make sure the vehicle was serviced and cleaned when we picked it up. Everyone was extremely helpful and they took extra steps to make sure the vehicle was serviced and cleaned when we picked it up. More

What a wonderful experience. Everyone was kind, knowledgeable and went completely out of there way when I realized I forgot something at home. Everyone was kind, knowledgeable and went completely out of there way when I realized I forgot something at home. More

Everyone treated me like I was their first customer, friendly, helpful and nice. Will let my friends know!!! friendly, helpful and nice. Will let my friends know!!! More