AutoNation Dodge Ram Colorado Springs - Service Center

Service Department has gone downhill and it seems to be getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would getting worse. I went in for an oil change and was third in line. Well my oil change took over two and a half hours to complete and I think it would of taken longer if I didn't ask about it. We are more worried about our cell phones and personnel calls than helping the customer. I think I will be going elsewhere for my oil changes. This use to be a great place now I can say it is one of the worst places. More

Service department appears to need more staff. They are very busy and communication is poor. They are very busy and communication is poor. More

I took my truck in for an oil change and tire rotation. After driving 100 miles, I get the notification on the dash that states “Oil change required soon” and the old sticker was still in the windshield fr After driving 100 miles, I get the notification on the dash that states “Oil change required soon” and the old sticker was still in the windshield from the previous oil change. So, was the service conducted and the tire rotation? I called the dealership and left a message for the service manager and their service manager supervisor. Neither one has returned my calls to resolve the matter. Pretty pathetic customer service if you ask me. I have always taken my truck there for service and now I don’t trust them to provide the service I paid for. More

I’ve bought two brand new dodge Durangos from this dealership. Never had an issue. With that said, yesterday I had my wife take the Durango to get an oil change while I was at work and they told her t dealership. Never had an issue. With that said, yesterday I had my wife take the Durango to get an oil change while I was at work and they told her that our engine filter needed replaced for $65. She declined. When I got home I checked it and it was completely fine. Bought our 2022 Durango brand new and it has 6,200 miles on it. They tried to get her for an extra $65 real quick and I don’t feel that’s an honest way to go. The engine and cabin filter were both clean. They were just hoping she’d say yes and spend $65 while getting an oil change. More

Helpful in the buying process. Haven't been very impressed with the maintenance services there. It took 3 hours to get an oil change with poor communication on when to pick up the Haven't been very impressed with the maintenance services there. It took 3 hours to get an oil change with poor communication on when to pick up the vehicle. More

Disappointed this visit as I had to return to get reset on oil change completed.they did not update oil change windshield sticker.They said they checked the brakes and battery but I find that hard to belie on oil change completed.they did not update oil change windshield sticker.They said they checked the brakes and battery but I find that hard to believe .dust was not disturbed on battery cover. More

I went to the dealership to have my oil and filter changed and soon after the service advisor told me they had no oil for my vehicle, so I m to believe the service and parts departments had no oil tha changed and soon after the service advisor told me they had no oil for my vehicle, so I m to believe the service and parts departments had no oil that was compatible with my vehicle! Don’t believe it. More

The service department got us in and out as quickly as possible the gentleman who checked us in kept us updated throughout the process possible the gentleman who checked us in kept us updated throughout the process More

Nice and clean, but lack follow through with clients. Need to keep them up on the status of the work being done. I spent 4 hours there for a oil change and a map update. Need to keep them up on the status of the work being done. I spent 4 hours there for a oil change and a map update. More