AutoNation Dodge Ram Colorado Springs - Service Center

Overall customer service was great! My truck was serviced in a timely manner and I was on my way. I'll definitely be back for additional services. My truck was serviced in a timely manner and I was on my way. I'll definitely be back for additional services. More

Doesn’t know the meaning of service appointment. Took almost 9 hours for an oil change that was scheduled 2 weeks in advance. Just an oil change…9 HOURS and I had an appointment. Took almost 9 hours for an oil change that was scheduled 2 weeks in advance. Just an oil change…9 HOURS and I had an appointment. More

Your service department does not care about there customers. Will not answer the questions on the and do not call you back. Had to show up in person to get answers. Then only to be told the part is customers. Will not answer the questions on the and do not call you back. Had to show up in person to get answers. Then only to be told the part is not under warranty when in fact it was. More

The person handling my service was not available, so someone else jumped in and got me checked in and checked out quickly. someone else jumped in and got me checked in and checked out quickly. More

I had great experience and to include great customer service. When bring my 2018 ram in for service. service. When bring my 2018 ram in for service. More

Oil service and tire rotation. All good expect for TPMS was never reset not good All good expect for TPMS was never reset not good More

Very attentive to our concerns. We were provided service progress updates as well as additional potential concerns. We were provided service progress updates as well as additional potential concerns. More

Great service easy to deal with took care of me. The new manager is amazing The new manager is amazing More

Dropped truck off night before, in time to. have it in garage. Had appointment for 0715 next morning. Called next evening at 5 to find out status since I hadn't heard anything all day. Found have it in garage. Had appointment for 0715 next morning. Called next evening at 5 to find out status since I hadn't heard anything all day. Found out, service writer decided not to write up my truck for service that day since I was not waiting. Called next day at 1645 to find out truck needed software upgrade and asked if it was completed. They said no, I asked why they hadn't called for approval and they said they had not gotten around to it yet, and all techs were already gone for day. I went at 0845, two days after my appointment and waited an hour for my service tech and my truck. Asked if they rotated the tires, (which was written on the drop off envelope (with a coupon inside)) and told, no, they forgot to write that, but they had my coupon for me. So, two days to get truck back and not all items were addressed. No communication from dealership after truck drop off, but three reminders of appointment prior to drop off. CO Springs Dodge went down hill during covid and never recovered. I switched dealerships. AutoNation took over and thought I'd give them a try. Big mistake. Sad More

The service on the service side is very poor, they seem to be unorganized and do not communicate with the customer at all. When I had my truck looked at for a strange sound, I actually had to get a ride to to be unorganized and do not communicate with the customer at all. When I had my truck looked at for a strange sound, I actually had to get a ride to the dealer in order to get an update. They won’t answer the phone or call you back when you leave a message. That’s terrible customer service. Then I got the excuses as to why, “we’re short handed” we can’t get to our messages” etc. I wiould recommend the sales side because they are good people who will bend over backwards to make the customer feel important. The service side needs a lot of work and will more than likely run the good long term customers off over time. More