AutoNation Dodge Ram Colorado Springs - Service Center

I scheduled an appt for an oil change, in the appt notes I indicated that I would like them to also look into the cause of my pulsating brakes. My appt was at 7am, I dropped my car off at 0650am. Upon drop I indicated that I would like them to also look into the cause of my pulsating brakes. My appt was at 7am, I dropped my car off at 0650am. Upon drop off the gentlemen checking me in asked how long they could keep my car, I said until NOON. I patiently waited for an update on my car all morning, no call, no text. So I call the service dept around 1130, I spoke to Luis who informed me my car hasn’t even been looked at yet included the oil change. He told me he was “going to pull some strings” to get my car taken back but he would call me back in 10 mins with more information. 30 mins later, he calls back but I was so frustrated I asked to speak to a manager. After being put on hold for another 10 mins, I hung up. A couple mins later I called back and told Luis to leave my car up front and to absolutely not touch my car, I was done with this dealership. About 45 mins later I show up to the dealership to get my car…it’s no where to be found. First person I see is Luis, I asked for my car. He told me they are doing the oil change. I told him i specifically asked to leave my car alone that I was on my way to pick it up. He told me “yea well you took to long to get here”!!! I was baffled! I took too long? They had my car for 6 hours with no work done to it, but I took too long! I did end up speaking to the manager who apparently had no idea any of this was going on but was very apologetic. He himself said my oil change and brake inspection absolutely should have been done by noon without issue. He compt my oil change which was appreciated but, I don’t foresee myself going back there, ever. And that dealership was the only place I took my car for service work. I don’t know what changed that day whether it was new staff, lack of staff or overall lack for work ethic and motivation but it’s not a good look! More

Great service! Recommend their service department to those that need one. Thank you for taking care of me. Recommend their service department to those that need one. Thank you for taking care of me. More

The folks at Auto Nation have always been courteous & time sensitive to us while we have been at their service department. We appreciate the thorough work and respectful communication with us. time sensitive to us while we have been at their service department. We appreciate the thorough work and respectful communication with us. More

I love taking my Ram 1500 here for service. They do a great job and their prices are very reasonable. They do a great job and their prices are very reasonable. More

Took my 2019 Ram for oil change and tire rotation. In the process of the rotation the tech broke one of the studs on one of the wheels. This was on a Saturday and they weren’t able to fix it until Mon In the process of the rotation the tech broke one of the studs on one of the wheels. This was on a Saturday and they weren’t able to fix it until Monday. Service manager said she wasn’t able to let me take the truck home do to safety issue. That was understandable. Like I said earlier this was on a Saturday. That meant I had no vehicle all weekend. A little inconvenient. My complaint is all they offered was not charging for the tire rotation. I am not one to ask for more compensation so I left it at that. For not having a vehicle all weekend due to their mistake I felt that they should have at least comped the oil change also… More

I first went in as was able to reach miss Garcia and Nickels set me up with recall and the other problems I was having. He called told me truck was ready and what they found wrong and fixed the oil was Nickels set me up with recall and the other problems I was having. He called told me truck was ready and what they found wrong and fixed the oil was changed and the truck running very well. I live 150 miles from dealership I have one 20 mile from me I will not use. More

Great dealership to have service done on your vehicle. Brock is an outstanding person to work with! Brock is an outstanding person to work with! More

My Ram 2500 is the third consecutive truck my company has purchased/leased new from this dealer, and all three have been nearly maintenance free with excellent service. The salesmen are very knowledgeable, f purchased/leased new from this dealer, and all three have been nearly maintenance free with excellent service. The salesmen are very knowledgeable, friendly, and a pleasure to work with when selecting just the right vehicle for our needs. More

We took our truck in to have oil change and tires rotated. They were very kind and service was great!! rotated. They were very kind and service was great!! More