AutoNation Dodge Ram Colorado Springs - Service Center

I CAME IN FOR AN OIL CHANGE. MY MAIN CONTACT ANDY BARELLA WAS ON VACATION. LISA STEPPED UP AND MADE ME FEEL WELCOME. SHE TOOK CARE OF ALL MY NEEDS AND MADE SUGGESTION ABOUT FUTUR MY MAIN CONTACT ANDY BARELLA WAS ON VACATION. LISA STEPPED UP AND MADE ME FEEL WELCOME. SHE TOOK CARE OF ALL MY NEEDS AND MADE SUGGESTION ABOUT FUTURE SERVICES WHICH I LIKED. More

First experience with the new ownership team. So far, so good. The Service Advisor was attentive and helpful. The work (oil change) was completed in a reasonable amount of time, and they pointed So far, so good. The Service Advisor was attentive and helpful. The work (oil change) was completed in a reasonable amount of time, and they pointed out a couple of things that need attention during my next visit, as I had asked them to do. Again, so far, good... More

The service department was very good but your phone system sucks. I was unable to speak to anyone and was stuck in I loop. system sucks. I was unable to speak to anyone and was stuck in I loop. More

I have purchased oil change and tire rotation package. The last two times I have gone in for service I've been told they can not do the tire rotation at that time. When my oil change was complete on 4/24/ The last two times I have gone in for service I've been told they can not do the tire rotation at that time. When my oil change was complete on 4/24/23 a service manager handed over my key and a print out of service done. They commented that I only had less than a year to get my three tire rotations done. I told the service manager that the person that check me in told me they could not get it done. She asked me why they told me that? I told her it was the second time I was told that on my last two visits. She questioned why wouldn't the perfom the service. Then she said I could come back to get this done on another day. At this point I am not going to purchase anymore packages from Auto Nation Dodge and find a new dealership to perform my services. The service manager should have corrected the situation at that point and asked if I could have waited for them to perform the services I have prepaid for. I give them an 0 for effort. Excuses for be short staffed should not be the way to run a business when you have already taken the customers money. More

Three service advisors quit while my vehicle was being repaired. When you call, no one in the service department would pick up the phone. The one bright spot there was Kayleigh. She was doing it all by he repaired. When you call, no one in the service department would pick up the phone. The one bright spot there was Kayleigh. She was doing it all by herself. She was the only one who helped me in the end. Thank you Kayleigh. Regarding the technicians, I've only had my car back one day since having the water pump, thermostat job completed. I drove home and the car seemed to run good. More

I had two other shops condemn the transmission on my 2012 Journey. I personally didn't agree with their consensus so I decided to go directly to Dodge to have it assessed. The other shops told me "these 2012 Journey. I personally didn't agree with their consensus so I decided to go directly to Dodge to have it assessed. The other shops told me "these 2012s, the transmissions are notoriously bad". What's that saying about when you're a hammer .. everything looks like a nail.. Autonation Dodge took the time to properly diagnose the car and sure enough, it wasn't the transmission. Their fix was much simpler and was 1/4 the price. I'm pretty happy they saved me several thousands of dollars. I'm moving out of the area else I'd adopt them as my new maintenance center for even my non-dodge cars. More

The work was completed promptly and the service advisor was friendly and helpful, as was the lady at the checkout desk (sorry, I don't know her name). was friendly and helpful, as was the lady at the checkout desk (sorry, I don't know her name). More

Very happy with the oil change service. AutoNation currently has a great sale price for this oil change. AutoNation currently has a great sale price for this oil change. More

Very poor. I purchase a vehicle before autonation took over. And now that it needs service they don't seem to be concerned. They say parts are back ordered. So I purchase a vehicle before autonation took over. And now that it needs service they don't seem to be concerned. They say parts are back ordered. So I guess they can't fix other problems while they wait. Since they have taken over Colorado springs dodge they have taken out the family feeling every time I visit I don't feel welcome. And some of the employees that have stayed have become rude and ugly. The new service or acting service manager Lisa. Is rude and thinks she is better that anyone the only service writer that still provides any kind customer service is Kaylee. Autonation only cares about xxxxxxx the money out of Colorado springs. I'm considering taking my business elsewhere. I have been very loyal to ram and have many vehicles but I'm sure I won't buy from autonation and am sure autonation won't care. More

I don't believe AutoNation cares about their customers. I had an appointment to have my car looked at for a recall. I received an e-mail and a reminder text. So, they knew I was coming in yet they still we I had an appointment to have my car looked at for a recall. I received an e-mail and a reminder text. So, they knew I was coming in yet they still were not ready to look at my car when I got there. I was even 15 minutes early for my appointment. Yet, it took them over 2 hours to look at my car and realize nothing needed to be done. More