Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Dodge Ram Broadway - Service Center
Littleton, CO
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
91 Reviews of AutoNation Dodge Ram Broadway - Service Center
Sort by
June 14, 2016
Oil change gone bad I took my used van in for an oil change went in working came out with no lights on the dash gas gage not working tried to charge me to get look at the I took my used van in for an oil change went in working came out with no lights on the dash gas gage not working tried to charge me to get look at they said fixed it two weeks later every thing stop working now want to to pay for the Repairs out of pocket only had the van two months More
by Dmart
Employees Worked With
Ken
June 08, 2016
Worse customer service I have ever had This dealership has the most despicable customer service I have ever seen they are rude and don't want warranty work if you are a woman its even worse This dealership has the most despicable customer service I have ever seen they are rude and don't want warranty work if you are a woman its even worse they purposely voided my lifetime warranty and did the bare minimum and even charged me for expensive repairs not covered by my warranty which didn't fix my issue i wouldn't buy another vehicle from them if they were the last dealership on the planet way to go dealin Doug your son is even worse than you More
by Mistreated
Employees Worked With
Mike Geyer
July 14, 2015
2014 Grand Caravan I purchased a “Dealer Certified” 2014 Dodge Caravan. This was my third purchase from this dealer. My salesman (Jim Shadrick) was friendly, helpful an I purchased a “Dealer Certified” 2014 Dodge Caravan. This was my third purchase from this dealer. My salesman (Jim Shadrick) was friendly, helpful and courteous I feel I got a fair deal and I am happy with my purchase; However I am disappointed in the service/detail department. My first message on console was “OIL CHANGE DUE” There were coins and trash under the seats. Fingerprints on headliner and elsewhere. Windshield wiper on driver's side needs replaced. This makes me wonder about “Dealer Certified” More
by Papa
Employees Worked With
Jim Shadrick
June 17, 2014
Poor Service "Again" I bought the oil change policy from the dealership when I purchased this car and have had problems with the dealership on two occasions now. I did n I bought the oil change policy from the dealership when I purchased this car and have had problems with the dealership on two occasions now. I did not write a review the last time because I thought it was a fluke to spend and hour and a half on a thirty minute oil change. But after this second instance which took two hours for a basic oil change is ridiculous. If the dealership can not keep staff employed (as was suggested) or maintain enough technician that are cross trained to assist when the lube tech's are busy, then pro rate my policy, pay me the balance and let me go to a shop that takes thirty minutes to complete my service. Piss poor and the dealership doesn't care. That is why I will not own another Dodge product. More
by DCardenas
Employees Worked With
Fast Lube
February 11, 2014
We had my wife's Dodge Avenger worked on at the dealer we purchased the vehicle from, the services performed: replaced thermostat housing, oil change/tire rotation & brake job, and coolant system f dealer we purchased the vehicle from, the services performed: replaced thermostat housing, oil change/tire rotation & brake job, and coolant system flush & fill. This came to $1107.14. Immediately after service was done, the heater stopped working on the passenger side. Took the vehicle back and was told it would be an additional $331.71 worth of repair service to fix the "new" problem. Having just done a coolant system flush a week and a half ago, it turns out that they have now performed another coolant system flush & fill again even though I had just gotten one from them 13 days ago. The advisor made no attempt to 'advise' me that this was not necessary work since it had just been done. This a low blow to a loyal customer. My wife has only ever owned 3 cars: a Dodge Shadow, Dodge Stratus, and now the Dodge Avenger. She bought them all brand new from a Dodge Dealer. We will never ever purchase another Dodge again and have already told our story to many family, friends, and co-workers, as well as social media and review sites. We are just a simple middle class family of four who now has "two" car payments- the original car payment to buy the car brand new and a credit card balance of $1438.85 for repairs and this isn't the first time this car has had problems. I know the dealer and company will always thrive with or without our business, but simply using our only humble "voice" to share our disappointing experience. More
by pkaatrini
Employees Worked With
Robert Coleman 213
April 02, 2013
The worst service ever! Don't do anything with this deal. Horrible customer service in the service department. If you want to be told that you are wrong this is the place for you, otherwise RUN AWAY!!! deal. Horrible customer service in the service department. If you want to be told that you are wrong this is the place for you, otherwise RUN AWAY!!!!!!!!!!!!!!!!!!! More
by DanielBoscia
Employees Worked With
Mike in Service
May 21, 2012
My experience with Brandon Dodge's service and parts department has always been positive and priced fairly. My wifes's Jeep Commander needs its paint touched up and a wax job. I've received very fai department has always been positive and priced fairly. My wifes's Jeep Commander needs its paint touched up and a wax job. I've received very fair prices to do both. My 2012 Ram is having issues with the integrated Brake Controller where Ken Baker has shown the upmost customer service in answering my questions to help solve the problem. You can tell Ken is very dedicated and passionate about customer service and goes to great lengths to insure your satisfaction. My Step Son purchase a used Jeep from another Dodge Dealership and was very unsatisfied with his purchase immediately afterwards. I suggested taking the Jeep to Brandon Dodge for diagnostics. The Service department confirmed our suspicions with the recommended repairs. I've found that Ken and his staff are very polite, honest, and professional. I always feel i can trust these guys with my vehicle. Kind Regards, Rusty More
by RSettle
Employees Worked With
Mike, Mike, Ken
February 27, 2012
HORRIBLE experience. We were lied to and they actually even attempted to defraud us! We took our 2002 Dodge Durango in for the clicking noise in the front after we looked online and realized the issue was even attempted to defraud us! We took our 2002 Dodge Durango in for the clicking noise in the front after we looked online and realized the issue was the ball joints which had actually been a part of a recall. We called Dodge and they referred us to Brandon Dodge on Broadway. We took the car in, they told us it would be taken care of, we signed the sheet and left. The next day, we received a call from them saying that they would replace the ball joints but that the issue was actually the axel. They said we were in luck, because they had one in stock and for parts and labor, it would be around 700$! When my husband looked online to investigate the matter, he found that the part goes for around 70$ brand new. Now, my husband does all of our mechanic work himself, the only reason we took the car in is because the ball joints were covered by the recall. He looked online to see how much work would be involved in changing out the axel and the video he watched was done by one man in less than an hour. They wanted to charge us 700$ for a 70$ part and one hours work done by one man! We told them not to do any other work. When we returned that evening, they attempted to charge us 65$ for running the diagnostics test, a charge we never agreed to and one which we certainly never signed off on. The guy flashed the paper at us saying that we had signed off on the charge, however not only was the 65$ charge written onto the paper in different handwriting than the rest of the information, it was in different ink!!! We told him that we had not agreed to this charge and he told us that they had to charge at least that in order to pay his guys for running the test. We told him that we would absolutely not be paying the charge because we had never agreed to it. He said that he would take the charge off. As he turned his back to us to return to the cashiers window to have new paperwork drawn up, he mumbled under his breath "Wouldn't want to pay for any service now, would we." I promptly informed him that we would gladly pay for service...that we had agreed to and this was not the agreement that we had signed. His response was a simple "Uh huh." They took the charge off and we got our car and went on our way. Although the dealership had claimed that the issue was with the axel and they did not do any work on the axel, when we left the dealership, the noise we had been hearing and were concerned about was gone. Not only that, but when we got home, my husband crawled under to check the seals that they claimed were failing and there is not one single sign of anything wrong with them anywhere. No cracks, no leaks, no nothing. The change in the ball joints has completely fixed any problem that was there, but they were claimed that we needed to spend an additional 700$ in order to get the same result. They were so far above and beyond rude it's ridiculous, but more importantly, they tried to defraud us!!! ILLEGAL!!! Do NOT go here unless you have more money than you know what to do with and don't care where it goes. More
by alissasuggie
Employees Worked With
Michael Waggoner
November 07, 2011
We switched from another dealer to Brandon and had warranty work done on our 2009 Chrysler 300. The service department quickly diagnosed the source of a power steering related noise and quickly fixed warranty work done on our 2009 Chrysler 300. The service department quickly diagnosed the source of a power steering related noise and quickly fixed it under warranty. The repairs were done faster than we expected. We took our 2005 Sebring in for service of some front end noises which were quickly diagnosed and repaired. The work was done in less time than expected and for less money than estimated. We have taken our cars in for regular maintenance and find Brandon Dodge Service Department to be very professional and would highly recommend them. Ed L. More
by edwl
Employees Worked With
Mike in service
June 21, 2011
This was the second time I was in the repair shop within two weeks. The first time was for service and a noise I was hearing that we couldn't hear when I took it in.(of course) I was driving in the area the two weeks. The first time was for service and a noise I was hearing that we couldn't hear when I took it in.(of course) I was driving in the area the next week, it was making the noise so I drove right to the service shop and had Michael Waggoner listen to it. He thought it was normal, and even though I thought maybe he was right, he said I should let a tech listen to it just to make sure. The tech said there was a high pressure hose leaking and pulling apart. They kept it there and replaced the part under warranty, and I also had them replace a air dam on front that had pulled away on a high curb. Both items were replaced by the next morning. This shop is the most friendly, and easy people to work with that I have seen.their prices are right also. Great place to have service done on your vehicle. More
by rodpaul
Employees Worked With
Michael Waggoner
