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AutoNation Dodge Ram Broadway - Service Center
Littleton, CO
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
91 Reviews of AutoNation Dodge Ram Broadway - Service Center
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March 31, 2023
I went in for an oil change and requested a new plug for the oil pan with a gasket. I got a new plug but it didn’t have a gasket and they smeared some kind of sealant around the plug. the oil pan with a gasket. I got a new plug but it didn’t have a gasket and they smeared some kind of sealant around the plug. More
by Juliominarosales
Employees Worked With
Other Employees :
Hal Turley, Rider Funez, Mark Cerni, Patrick Drum, David Basile, Michael Lettman, Amy Krutsinger
March 23, 2023
My Dodge Ram had a difficult diesel problem. Chris, service manager, committed to have it ready by Thursday of this week so I could tow a trailer. He actually had it ready Wednesday morning. Pro Chris, service manager, committed to have it ready by Thursday of this week so I could tow a trailer. He actually had it ready Wednesday morning. Problem was fixed and ahead of time. Nice job! More
by jdupont
Employees Worked With
Chris, Service Manager
March 10, 2023
I thought the experience was just fine for scheduled maintenance; they asked me the service that I wanted to perform, they told me the estimate and they got it done in two hours while I waited. maintenance; they asked me the service that I wanted to perform, they told me the estimate and they got it done in two hours while I waited. More
by palidog
Employees Worked With
Chris Clifton
February 27, 2023
Don’t waste your time taking your vehicle here for service! Horrible customer service!!!!!! Took my truck in for its first oil change and recall on the tailgate. First off service advisor Abu Abbba service! Horrible customer service!!!!!! Took my truck in for its first oil change and recall on the tailgate. First off service advisor Abu Abbbas was a jerk and put off right from the time I started talking to him. Then he wouldn’t honor my first oil change coupon. I then inquired about my extended warranty (which included oil changes). I didn’t have the warranty info and Abu wasn’t willing to help me out in any way to research it. Then when it was done Abu continued his rudeness by not even talking to me and pointing across the bay to pick up my vehicle. This service department is appalling. Would highly recommend not taking your Dodge or Ram here. It was better when it was Brandon Dodge. More
by Dakota3488
Employees Worked With
Abu Abbass (service rep) Matt (manager)
February 22, 2023
Took my 2021 Dodge ram in for an oil and fuel filter change. I had also ordered a new key to be replaced under warranty. There was a recall on the tailgate as mine keeps opening while I drive. I also as change. I had also ordered a new key to be replaced under warranty. There was a recall on the tailgate as mine keeps opening while I drive. I also asked to have tires to be rotated as I paid for that in the plan, Got the truck back covered in diesel (Including the driver's seat and engine compartment.) The service advisor stated that he had to clean the truck due to a messy oil change. I was not given the new key fob, the truck was not clean. There was enough fuel in the engine compartment to smoke. The tailgate still flops open and the tires were not rotated. I asked for the new key they said they had and I was told to reschedule. This lack of service took almost 5 hours. The service manager took two days to tell me that the tires were not rotated. Abeeb is the service advisor and was more interested in texting on his phone than helping me. I will not be bringing my truck back. I had to call three times and leave messages to get a manager to call me. More
by skylineremodelingllc
Employees Worked With
Abeeb (Sevice Advisor), Matt (Manager)
February 22, 2023
Is it normal to charge over $100 to replace an air filter? Since AutoNation has taken over this dealership, I've lost the relationships I've built with the service managers over the years. During my v filter? Since AutoNation has taken over this dealership, I've lost the relationships I've built with the service managers over the years. During my visit yesterday for an oil change, as I was waiting on the service manager to finish my paperwork, another service manager asked if he could assist me. I replied "no", but he continued to ask me questions as to why I was standing there. Now I'm compelled to give the story of why I'm standing there. My simple "no" should suffice. Then, as I get into my vehicle, the change oil message is still present. I had to go back in to get the tech to reset the message. Uggg.. More
by westleyshirley
Employees Worked With
no service folks are listed here
February 13, 2023
Quick service and was kept informed during the entire process. Easy communication between service tech and myself. Process was easy from beginning to end. process. Easy communication between service tech and myself. Process was easy from beginning to end. More
by Jhill11
Employees Worked With
Unk
February 11, 2023
Service department was very helpful resolving issues. Brought truck in for service and after picking up had to take it back for same repair. The service department took care of the issue and my needs imm Brought truck in for service and after picking up had to take it back for same repair. The service department took care of the issue and my needs immediately More
by S_dobbs
Employees Worked With
Camron in service department
February 03, 2023
During the time that my vehicle was being repaired, communications were handled promptly and efficiently. However, after paying for the repairs, upon finding a few entries on the invoice that I wanted communications were handled promptly and efficiently. However, after paying for the repairs, upon finding a few entries on the invoice that I wanted to speak with someone about, although I tried numerous times I was unable to reach my service advisor. Once I was put on hold for over 10 minutes; once I was transferred to the parts department; once I was transferred to someone's voicemail, etc. etc. I even sent an email, to which no response was received (it's now two days since I sent it). I don't see this as a good way to maintain a customer relationship. More
by Jamie R. Durango R/T
Employees Worked With
None of the employees I worked with are listed.
February 02, 2023
I had scheduled an appointment to have my Dodge Ram repaired under warranty I had to wait 7 weeks for an appointment to have my exhaust manifold repaired. I waited for for three days for a simple rep repaired under warranty I had to wait 7 weeks for an appointment to have my exhaust manifold repaired. I waited for for three days for a simple repair that was scheduled weeks in advance. There was no communication from the service dept. about the delay. Chris was helpful when I called him. More
by vijoros42
Employees Worked With
Christopher Hollens
