AutoNation Dodge Ram Broadway

I thought the experience was just fine for scheduled maintenance; they asked me the service that I wanted to perform, they told me the estimate and they got it done in two hours while I waited. maintenance; they asked me the service that I wanted to perform, they told me the estimate and they got it done in two hours while I waited. More

Don’t waste your time taking your vehicle here for service! Horrible customer service!!!!!! Took my truck in for its first oil change and recall on the tailgate. First off service advisor Abu Abbba service! Horrible customer service!!!!!! Took my truck in for its first oil change and recall on the tailgate. First off service advisor Abu Abbbas was a jerk and put off right from the time I started talking to him. Then he wouldn’t honor my first oil change coupon. I then inquired about my extended warranty (which included oil changes). I didn’t have the warranty info and Abu wasn’t willing to help me out in any way to research it. Then when it was done Abu continued his rudeness by not even talking to me and pointing across the bay to pick up my vehicle. This service department is appalling. Would highly recommend not taking your Dodge or Ram here. It was better when it was Brandon Dodge. More

Took my 2021 Dodge ram in for an oil and fuel filter change. I had also ordered a new key to be replaced under warranty. There was a recall on the tailgate as mine keeps opening while I drive. I also as change. I had also ordered a new key to be replaced under warranty. There was a recall on the tailgate as mine keeps opening while I drive. I also asked to have tires to be rotated as I paid for that in the plan, Got the truck back covered in diesel (Including the driver's seat and engine compartment.) The service advisor stated that he had to clean the truck due to a messy oil change. I was not given the new key fob, the truck was not clean. There was enough fuel in the engine compartment to smoke. The tailgate still flops open and the tires were not rotated. I asked for the new key they said they had and I was told to reschedule. This lack of service took almost 5 hours. The service manager took two days to tell me that the tires were not rotated. Abeeb is the service advisor and was more interested in texting on his phone than helping me. I will not be bringing my truck back. I had to call three times and leave messages to get a manager to call me. More

Is it normal to charge over $100 to replace an air filter? Since AutoNation has taken over this dealership, I've lost the relationships I've built with the service managers over the years. During my v filter? Since AutoNation has taken over this dealership, I've lost the relationships I've built with the service managers over the years. During my visit yesterday for an oil change, as I was waiting on the service manager to finish my paperwork, another service manager asked if he could assist me. I replied "no", but he continued to ask me questions as to why I was standing there. Now I'm compelled to give the story of why I'm standing there. My simple "no" should suffice. Then, as I get into my vehicle, the change oil message is still present. I had to go back in to get the tech to reset the message. Uggg.. More

It was a great experience. Usually I don't like the car dealership experience, but I worked with a guy named Travis from Dodge Ram Broadway and he was great! I HIGHLY RECOMMEND Usually I don't like the car dealership experience, but I worked with a guy named Travis from Dodge Ram Broadway and he was great! I HIGHLY RECOMMEND HIM and will always buy my future trucks from him. Keep Travis! HES THE BEST! More

The car salesman that we worked with was amazing! Thank you Brody for all your work! We will definitely come back! Thank you Brody for all your work! We will definitely come back! More

Quick service and was kept informed during the entire process. Easy communication between service tech and myself. Process was easy from beginning to end. process. Easy communication between service tech and myself. Process was easy from beginning to end. More

Trying to get anything done with the service department is useless. They don't care about customers and don't listen to the actual problem is useless. They don't care about customers and don't listen to the actual problem More