AutoNation Dodge Ram Broadway

I wanted to write a review on my experiences at Brandon Dodge. I'm going to change things up somewhat by going in reverse because I like to end on a good note. Lets start on the tail end. Financing or I s Dodge. I'm going to change things up somewhat by going in reverse because I like to end on a good note. Lets start on the tail end. Financing or I should say the money transaction part of the business since I paid cash for my RAM truck. Money Transaction: I rate this component of the business as poor. The associate named Zach was subpar and not friendly at all. Zach needs to learn how to approach and communicate without having a rush through experience. It was my observation that Zach wanted to rush through our transaction and signing off paperwork which led to mistakes. As financing is a precise black and white put ink on paper process where accuracy is of the utmost importance Zach was anything but accurate. My wife and I had to return to Brandon Dodge a second time to resign our paperwork. The reason for this was inattention to detail from producer of the documentation. You see we felt that your business was professional in this capacity and we trusted that since you make these transactions daily that the paperwork was somewhat of a formality that didn't require our inspection of the documents in detail. Well shame on us for assuming that we were putting trust in your ability to perform what seemed a simple task but as it turned out was more that difficult. You see the problem stemmed from inattention to detail such as leaving the dates of the documents unchanged from the vehicle order date to the actual date of purchase. In my professional career I made mistakes because I didn't proof read documentation because I was in a rush or just didn't feel I needed to take the time to do so. It always caused me rework and having to explain to my customer that I made a mistake which was embarrassing and unnecessary. In the end it cost my company a loss in production and my customer lost trust in my abilities. Lesson learned was that I needed to take the time to perform the work accurately and I would maintain customer loyalty. This didn't happen in my transaction with Zach. Zach was rushed and hurried even when we returned to resign. In my opinion Zach needs some mentoring on customer relations and satisfaction. Zach needs to slow down and present a positive experience with customers in a way that explains and reviews his work with the customer so everyone leaves the room having a good feeling that the documentation was done thoroughly and accurately. So much for that experience. I would recommend that your contracts department change to a more customer positive experience. Sales: Aaron Weiker is the most pleasant and understanding salesperson I have ever worked in a dealership.. Aaron worked with me to build the truck that wanted and the process was excellent. From start to finish Aaron informed me of progress and was upfront and honest. It was pleasure working with Aaron through the whole process. Aaron went through the vehicle thoroughly on how my wife and I can enjoy our truck from the time we first entered. These trucks are amazing and Aaron was extremely helpful on how all the interior and exterior components operate and helped us in achieving the most out this amazing truck. Super happy with Aaron. As a business you have a salesman that cares and enjoys his work. Keep him on your staff as he is a extremely important asset to your organization. I really wanted to write a review that showed 100% satisfaction. Unfortunately there are some departments or personnel that do need some work. Aaron saved the day as he and the truck would be the reason I would return to Brandon Dodge. Hope this review helps to improve your business model in some areas and also shows that you do have some great personnel working for you. As always I do wish your business the best in these trying times and god bless America. Cheers, Dan & Vicki More

Conner and Jeff were super patient, informative and helpful as I took the leap to a 2500 Laramie. I Totally recommend them for your truck purchases helpful as I took the leap to a 2500 Laramie. I Totally recommend them for your truck purchases More

Friendly, fast, knowledgeable with excellent service. They helped me find exactly what I wanted. Worked with me in price to get the monthly payment I could afford. They helped me find exactly what I wanted. Worked with me in price to get the monthly payment I could afford. More

I originally left a 5 star rating. Unfortunately This experience has turned into such a nightmare, I would give them negative stars right now if I could. I had to drop $400 dollars into the vehicle the experience has turned into such a nightmare, I would give them negative stars right now if I could. I had to drop $400 dollars into the vehicle the same week it was purchased, the management did not seem to think it was an issue that may vehicle was already having issues. Then as I went into my second week having the vehicle, I find that there are scrapes and scratches all over my vehicle that they covered with cheap paint that washed off instantly. THEN to top it all off I got online to see that my loan is $10,000 ABOVE the amount that I was told I would be paying. I have never dealt with any dealership as unhelpful and dishonest as this one. please take your business anywhere but here so you have a better experience that I have. More

I really appreciate the professionalism that i received while i was at Brandon dodge i definitely would recommend sending someone there if there in the market for a vehicle i definitely myself will be retu while i was at Brandon dodge i definitely would recommend sending someone there if there in the market for a vehicle i definitely myself will be returning there for my next vehicle More

Connor and the entire Brandon Dodge team are a blast to work with. They always put the customer’s best interest first and made my purchase experience seamless. If anyone is looking to buy a new Ram or Dodg work with. They always put the customer’s best interest first and made my purchase experience seamless. If anyone is looking to buy a new Ram or Dodge, I highly recommend working with Connor and the entire Brandon dodge team. More

This is my second time buying from this dealership and I think it's a great place my salesperson Aaron was wonderful very patient thank you very much I love my truck think it's a great place my salesperson Aaron was wonderful very patient thank you very much I love my truck More

These guys were very helpful in getting us exactly what we were looking for. They had its in and out with our brand new ride in no time we were looking for. They had its in and out with our brand new ride in no time More

This was one of the easiest and most pleasant xar buying expetiences i have ever had. Aaron was extremely helpful and attentive to my needs. expetiences i have ever had. Aaron was extremely helpful and attentive to my needs. More

Conner brought logic, understanding, and foresight. It was a pleasant ebb and flow and pieces fell together on both sides. Conner had the ability to see past selling a vehicle and also saw providing a nee was a pleasant ebb and flow and pieces fell together on both sides. Conner had the ability to see past selling a vehicle and also saw providing a need and make it make sense. He even provided further insight on future endeavors in the purchase and the viability of the impact it would have on our lives. We feel lucky that our positive vibes collided into each other. Thank you Brandon Dodge, Conner and the employees that supported him. More