AutoNation Dodge Ram Broadway

I went into the dealership on a Saturday to purchase a Ram that I had viewed online. When I got to the dealership (5 hours earlier than my appointment), I was promptly greeted by Kevin and then handed of Ram that I had viewed online. When I got to the dealership (5 hours earlier than my appointment), I was promptly greeted by Kevin and then handed off to Gary. Gary brought the truck for me to see, which was very dirty. He explained to me that it had just came in on a trade and had not been detailed yet, not a big deal, as I was way earlier than my appointment time. For the most part the truck was perfect, other than being dirty and having some ugly decals on the side. Gary told me that the decals were not a big deal and they would take them off for me if I decided on that truck. My mind was made up before I even got to the dealership that this was the truck that I wanted. I was so pleased to find out that nobody tried to sell me, or even show me a truck that I didn't want, or try to increase the ticket price of the sale I was going to make. In the past, every car dealer that I have dealt with have tried to upsell a different vehicle ( a more expensive one), and that didn't happen here. So, I was supposed to pick up the truck later Saturday night so they had time to detail it. Unfortunately it was not ready for me to get that night, so Gary called me and told me that they had a loaner I could use for the weekend until my truck was ready. I went to pick up the loaner truck, and was very pleased with it as well. My husband then went to pick up the truck Monday evening. Everything had been completed except for the ugly decals were still on the truck. I talked to Jeff Miller that night who apologized for the decals still being on the truck and said that if I would bring it back down on Wednesday to have them removed he would also put gas in the truck for me for the inconvenience. That was more than I asked for and a nice surprise. Once we got the truck home, we found that the windows of the truck did not roll down unless done by the driver's control panel. I called Kevin and let him know, and he told me he would have service fix it when I brought it in to have decals removed. Customer Service was wonderful! Gary and Kevin were both amazing, NO pressure what so ever, and I will be back to Brandon Dodge the next time I have to purchase a vehicle. More

My 1995 Toyota Camry was falling apart, so I went car shopping on Saturday. I went by myself (I'm a young, single woman, and I don't know anyone who knows anything about cars). I told my salesperson, R shopping on Saturday. I went by myself (I'm a young, single woman, and I don't know anyone who knows anything about cars). I told my salesperson, Roger, and the used car sales manager (I don’t know his name, but he had light green eyes and Roger would know his name) that I had two requirements for my car purchase: (1) I needed something inexpensive, and (2) I needed something that would last me through grad school (at least two years; I'm starting my MBA at DU in the fall). I really wanted a Honda, Nissan, or Toyota, because I know they have a good track record, but Roger and the used car sales manager talked me into looking at a 2005 Jeep Liberty with 127,000 miles, with the promise that they would sell it to me for $5000 plus my Camry, which included taxes. The used car sales manager also said that it would come with a warranty. I told them I had to think about it and went home to look up the Blue Book. The Blue Book said that the vehicle was worth $9500, so I was thrilled at the great deal they had offered me and returned to Brandon Dodge. When I got back to Brandon Dodge, Roger took me on a test drive. I told him that I wondered why the previous owner had gotten rid of such a great car, and he said that since the car was a business car, once it hit 120,000 miles the owner could sell it and get a tax break. When we returned to Roger's desk, he got me settled and then got called away to talk to a customer. A different sales manager than the one I had met earlier came up and said that since Roger was busy with the customer, he would be working with me for a while. He presented me with a piece of paper saying that the price of the car was $5999 (I can't remember the exact number, but it was within $5 of $6000). I told him that the other sales manager had promised me a price of $5000. He said that the extra $1000 was for the fees and taxes. I told him that I would buy the car for $5500, plus a new windshield (the car needed a new windshield), even though the original price I had been quoted was $5000 (which was to include taxes and a warranty). I also asked him about a warranty, and he said that the car would be sold "as-is." I said that I didn't want to get the car off the lot and take it to my mechanic and find out that something was terribly wrong with it, and the sales manager said "We aren't that kind of dealership." After I signed the paperwork, Roger returned. I said that I was amazed that I had gotten such a great deal. Roger said that he had explained my situation (I was a student and didn't have much money) to the sales manager and that the sales manager had a "soft spot," so he had given me a big discount. Roger also told me that the sticker price on the car had been $11,800! Unfortunately, after an hour of waiting for my windshield to be replaced in Brandon Dodge's waiting room, Roger came to tell me that the shop at the dealership was already closed, and didn't open again until Monday. I had to drive my old car home. I was supposed to pick up the Jeep on Monday, but Roger told me that the part wasn't in yet, so I had to pick it up on Tuesday. Tuesday was Roger's day off, but he told me that I "had a friend in the car business" and he would come in so that I could pick up my Jeep. On Tuesday, I picked up my Jeep and signed my Camry over to Brandon Dodge. I drove the Jeep home. I went upstairs to tell my grandma (who I live with) that I had my new car. When I went back downstairs to show it off and give her a test ride, the car wouldn't start. I tried several times and it still wouldn't start. I had the maintenance guy in our building bring out the car jumper and he tried to jump the car. Unfortunately, we discovered that the problem was not the battery. I called Roger and left him a voicemail, but he never called back. Then I called Brandon Dodge and talked to a sales manager named Jeff Miller. Jeff said he would call me back. An hour and a half later, I still hadn't heard from Jeff, and I went outside to try to start my Jeep again. Miraculously, it started, and I drove it directly to my trusted (AAA and BBB approved) auto shop. Once it got to the shop, it wouldn't start again. They looked at it, discovered that the problem wasn't the battery or alternator, and told me that they would need to keep it overnight. The owner of the shop called Brandon Dodge himself. He spoke to the repair shop first and asked if they had replaced the fuel pump. They said that they had replaced it, but they had taken it to a Mitsubishi dealership to have the fuel pump replaced (why they wouldn't just replace it in their own auto shop is beyond me). The owner of the shop then asked to speak to Jeff Miller, but Jeff wouldn't talk to him and said that he would call me. Jeff Miller never called me back (and I never heard from Roger again). A sales manager named Ron Hood called me and left a voicemail saying that the car was sold "as-is" and that since there was no implied warranty they "cannot honor any repair". He said I could call him on Thursday if I would like and left his phone number. My Jeep is currently at the shop, and they have discovered that it not only needs its fuel pump replaced but also needs its fuel line and tires replaced. I cannot believe that Brandon Dodge would sell me a car that needed $1400 in repairs when I told them that I was a very poor student who knew nothing about cars and needed something functional and inexpensive. They sold me a car that ended up not working and putting me into even more debt. More

I have been buying trucks from Hal since 1996. The reason I went to Brandon was because they had the good sense to employ Hal. This is my 9th truck/car from Hal . After getting to the dealership I could see I went to Brandon was because they had the good sense to employ Hal. This is my 9th truck/car from Hal . After getting to the dealership I could see why Hal would work there. The Staff was friendly and non pressuring, which is very important to me. They also didn't give me the feeling that they wanted to squeeze the last penny from the deal. Hal was a no brainer , always great service. The rest of the staff was a very pleasent surprise . They were professional and accomidating. Over all another great deal form Hal Turley. 9/9 More

The new ownership certainly has proved to me that a dealer can be different. Better! I've bought many cars and this purchase ranks in the top three for sure. When you feel what your being told is real dealer can be different. Better! I've bought many cars and this purchase ranks in the top three for sure. When you feel what your being told is real and honest, that makes the difference. It did for me. I can't remeber the sales person, but everyone was great. Check them out. I know that I'll be back. TJ More