AutoNation Dodge Ram Broadway

My experience with Brandon Dodge's service and parts department has always been positive and priced fairly. My wifes's Jeep Commander needs its paint touched up and a wax job. I've received very fai department has always been positive and priced fairly. My wifes's Jeep Commander needs its paint touched up and a wax job. I've received very fair prices to do both. My 2012 Ram is having issues with the integrated Brake Controller where Ken Baker has shown the upmost customer service in answering my questions to help solve the problem. You can tell Ken is very dedicated and passionate about customer service and goes to great lengths to insure your satisfaction. My Step Son purchase a used Jeep from another Dodge Dealership and was very unsatisfied with his purchase immediately afterwards. I suggested taking the Jeep to Brandon Dodge for diagnostics. The Service department confirmed our suspicions with the recommended repairs. I've found that Ken and his staff are very polite, honest, and professional. I always feel i can trust these guys with my vehicle. Kind Regards, Rusty More

I want to thank everyone at Brandon Dodge for the great time I had today while purchasing my truck. I met Mike when I arrived. He was very pleasent and knew what I was looking for. A great experince from e time I had today while purchasing my truck. I met Mike when I arrived. He was very pleasent and knew what I was looking for. A great experince from e eryone involed. In service departme.t sales floor and finacing. I will let everyone know about Brandon Dodge. Thanks. More

We went down there to look at a used truck. We are in the middle of chapter 13 bankruptcy so we need to have special financing which they said was no problem. They did not want to show us any of the veh the middle of chapter 13 bankruptcy so we need to have special financing which they said was no problem. They did not want to show us any of the vehicles we wanted to look at. They tried showing us older used vehicles. We were looking for something only a year or two old. After we told them we were not look for anything older than two years, the salesman acted like it was a waste of time for us to try. After we found a truck we liked, the sticker on the window was $28,800. They wanted us to put $3,000 cash down and finance $30,142. We were going to trade in our diesel truck, which we owed $19,600 on, they were only going to give us $19,000, blue book on it was $24,000. If you add the truck up and taxes and dealer and handling fee, they had us at $3,400 over what the total cost should have been. I could not believe the dealership would think people were this stupid. When we asked them to explain how they came up with the numbers they had, Ernie got real flustered and kept trying to change the subject. Obviously we went somewhere else and bought a brand new truck and got $24,400 for our trade. Don't go to Brandon Dodge and get ripped off. More

On February 5th, My wife and I had the pleasure of working with Erick Weaver at Brandon Dodge in buying a new 2012 Dodge Journey. We had previously contacted Erick through their website and Erick pro working with Erick Weaver at Brandon Dodge in buying a new 2012 Dodge Journey. We had previously contacted Erick through their website and Erick promptly returned my inquiry with a telephone call. He was very friendly and courteous and took extra steps in locating the specific vehicle with the color and specific options that we were hunting for. We had to travel 60 miles to visit this dealer and the dealership had the specific vehicle requested ready for us at the dealership. Everyone was welcoming and polite and offered us refreshments upon our arrival. We had visited a local dealership before and had been treated badly (the other dealership tried to steal our trade by offering several thousand dollars less trade in than it was worth). Prior to arrival, we had researched trade in values and dealer invoice pricing. We had told Eric that we were serious cash buyers and wanted a good deal with no "run around." Eric and the dealership listened and we spent nearly $4000 less on the transaction than the other dealership wanted. After completing negotiations, which went quite quickly, our vehicles received a final cleaning, Eric showed us the features of the car, asked us to call him with any questions or if he could be of further service, and sent us on our way. He checked two additional times for our satisfaction. Everything promised was delivered. We love our Journey and would highly recommend Erick Weaver and Brandon Dodge to anyone who wants to be treated well in buying a new car. Thanks Erick. We hope to be doing business with you again in the future! Ron Stevens Greeley, CO More

Buying a new vehicle should be a fun and exciting event, something you share with your friends, family and acquaintances in a positive way. This letter to make you aware of our unpleasant purchasing exper something you share with your friends, family and acquaintances in a positive way. This letter to make you aware of our unpleasant purchasing experience bordering on unfair business practices at Brandon Dodge. We are not soliciting a resolution or reimbursement; it is too late for that. Brandon Dodge employees that were part of our transaction: Jessy- Sales Person, Joshua- Go between sales and final offer person, Tyler-Finance, Alaina-Service Coordinator, Ron Hood- Sales Manager. Our son, a college student found the 2011 Jeep Wrangler of his dreams. After working all summer and selling his truck outright, my husband and I started the buying/negotiation process with Jessy. In our final negotiated sales price, it was agreed that a trailer hitch be included which was to be installed early the following week as our son needed to get this done before he went back to school. Jessy said someone should call us on Monday to schedule an appointment for installation. No one called Monday, August 15. On Tuesday, my son called Jessy. Jessy said we should be receiving a phone call from Alaina. Finally that afternoon Alaina called saying they could install the hitch but we would have to pay for installation. This is the first we heard of the installation fees. I phoned Jessy and told him that if we were to pay installation fees it should have been discussed up front. Jessy called back about an hour later saying it was their mistake (Brandon Dodge) and there would be no charge to us for the installation of the hitch. An appointment was made for installation on Thursday morning at 7:00 a.m. My husband and son arrived at 7:00 a.m. for installation of the hitch only to be told that now Brandon Dodge expected us to pay for the wiring. A TRAILER HITCH IS USELESS AND UNSAFE UNLESS IT IS WIRED TO PULL A TRAILER. Alaina now flashes a YOU OWE/WE OWE multiple copy form with my husband’s signature on it and prices for installation and wiring on it. When my husband signed the form, our portion was ZERO as we had just written a check for the purchase amount of the vehicle. The form was NOT in with the paperwork we signed and received. Alaina’s copy was filled out after we had signed it with installation and wiring fees. When we were negotiating the price of the vehicle, wouldn’t that have been the time to discuss what Brandon Dodge felt they were going to charge us to install and wire the hitch? It would have given us the opportunity to discuss the price further or for us to say Brandon Dodge’s price for hitch, installation and wiring was too high. Next we were transferred to Tyler in Finance whose job it is bring in more money for Brandon Dodge by offering/pushing warranty packages or to offering/pushing financing when it was a CASH deal. Should Tyler have asked how we were going to pay for the installation and wiring the day of purchase? Furthermore, we had already had the conversation with Jessy and Alaina that there was going to be NO CHARGE for installation of the hitch. Shouldn’t the price of the wiring been brought up at the same time instead of waiting for us to bring in the Jeep? How many other people has Brandon Dodge take advantage of and they have not taken the time to write a complaint? Is this a case of outright shady business practice or did several employees of Brandon Dodge drop the ball and by not following through with discussing these add-on, exorbitant additional fees when the hitch and wiring should have been taken care of for no additional cost. That would have been excellent customer service! This complaint was sent to Brandon Moreland and Brandon Dodge’s website and no one has contacted me. More

We drove onto the lot, looking for a used car. Noah came out to great us, he was clean cut, approachable and friendly. While Noah went to get a key, we had several friendly sales people come to make sure w out to great us, he was clean cut, approachable and friendly. While Noah went to get a key, we had several friendly sales people come to make sure we were taken care of. Our decision ended up with getting a new car. Tyler took very good care of us in the finance department. The car was not as spotless as I expected a BRAND NEW car to be, they did a bad job of washing it, and there are spots that need touched up with paint. But overall we were happy with the people we dealt with. Thank you for feeding my children popcorn and having a play room with a tv and toys to keep them happy during the process. More

This was the best!! If you go in look for Phil Nichols and tell him you want to be treated as good as I was. My name is Robert Rhoades, and this is my 1st new car ever. I had no idea I could get a new car and tell him you want to be treated as good as I was. My name is Robert Rhoades, and this is my 1st new car ever. I had no idea I could get a new car until they showed me how, and got it into my price range. They kept everything fun, honest, & all around comfortable. I expected "pushy" like at the other dealerships I'd been to. But Phil and the others never showed any hint of that, and I appreciate that very much. I highly recommend Brandon Dodge for any vehicle purchase. They have stayed true to there word, and haven't played any of the crappy car biz games. P.S. I love my 2011 Ram!!! It's exactly what I wanted and needed!!! Thanks again Phil, and everyone there!! You took great care of my mom too. She loves her new car too!! More

$45,000 Dodge Ram Sport Crew Hemi purchased in late June and this is how I was treated..... After you buy your vehicle, you will get automated emails (nice personal touch) with messages like: It has and this is how I was treated..... After you buy your vehicle, you will get automated emails (nice personal touch) with messages like: It has been my pleasure to assist you in purchasing your Dodge Ram 1500. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible. Referrals from clients are earned. I want you to be 100% confident in referring me to friends, family, neighbors and co-workers. I want to earn that right! And I just wanted to say thank you, and make sure everything is a “ten.” If it is, please let your friends, neighbors and co-workers know how easy it is to get a car from Brandon Dodge on Broadway. If your buying experience was not a “ten” please let us know. And We strive to deliver a World Class Purchase Experience and we will do whatever it takes to make things right by you.  I need to do some investigation to find your salesperson, the sales manager, and the service personnel who can help. There were other emails from Brandon Moreland who is some sort of Manager, but also the biggest coward for not meeting me in person and living up to all the promises above. My issue is petty, yet deserves to be recognized that false information is put in front of the consumer that neither the dealer nor Dodge corporate want to take responsibility for and do the right thing. All consumer media as well as the owner's manual on DVD says if you have a touch screen head unit (which I did, a MyGig 730N) and a VES (Video Entertainment System) which I had the dealer install a factory roof mounted player, the head unit can feed and control the rear VES. This was a feature I liked because I have a 4 year old that can't work a remote and can't (shouldn't anyway) get out of his car seat to reach the overhead controls. I brought this to the dealership's attention. They asked that I come in so they could see what exactly I'm talking about. I was to meet with a Manager of some sort. Upon arrival, I was told that the Manager was sent to the hospital for something. To this day, I have never heard from this Manager to follow up with me. I ended up telling a mechanic what the issue was. I tried multiple times to show the staff the Dodge Manual Video showing how it should work and not one of them would watch it. I go looking for my salesperson, Erick Weaver who tries to track down anybody else because he either A) does not know what to do or B) Pass me off to someone so he doesn't have to deal with me. We eventually get ahold of someone that sheds a little light on things. Turns out there are two roof mounted options, one for vehicles with a moonroof and one for non-moonroof vehicles. My truck did not have a moonroof. For whatever reason, only the moonroof version has the wiring harness that is compatible with my $1,000+ head unit. Nowhere does it mention a specific model. Everywhere says a touchscreen and factory VES will work together. Turns out a feature called out in all media and owner's manuals will only actually work on 1% of the inventory at this dealership. That day I counted 3 Ram trucks with moon roofs. After the above visit, the dealership stopped all communication with me. I would prefer it to work the way I was told it should work. I called Dodge's Dealer Complaint line and they said my issue needed to be dealt with by the dealer, so what's the point of having this hotline if you don't get involved? I waited a week or so and finally shot off an email on August 11th to the worthless Brandon Moreland offering up 4 options to make my experience a 10 out of 10 and keep me as a customer. The options were 1) figure a way to mount the moonroof version in my truck 2) Replace my headliner because it now has a hole in it from the installation and install headrest players 3) Cut me a check for a LockPick which would allow me to feed the head unit signal to the RCA inputs on the overhead 4) Remove the overhead, replace my headliner and cut me a $1,033 check for the value of the overhead so that I may resolve this issue myself. To this day, I have heard no response. August 31st. Does this sound like a story of someone who received World Class or "10" service? Please share with your friends and co-workers. You just might help them choose a far more respectable dealer. More