AutoNation Dodge Ram Broadway

This is "why" I gave my rating. These people at Brandon Dodge are CROOKS. I was ripped off! I bought a Ram 1500 a couple of weeks ago from Brandon Dodge off of Broadway, and during my whole exper Brandon Dodge are CROOKS. I was ripped off! I bought a Ram 1500 a couple of weeks ago from Brandon Dodge off of Broadway, and during my whole experience that day (a few hours) I was highly pressured, manipulated, and lied to many times. First of all, the credit score they showed me (supposedly mine) was supposed to be the highest between the three major credit agencies. It was not! I know this because the next day after purchase the ram truck, I pulled my credit scores from all three-credit agencies. My highest real credit score was a 142 points MORE, yeah that is right MORE than they showed me and used, thus, increasing my percentage rate. Next, I was lied to my face that my trade in would be completely paid off in full. Well, it is not! I called the original salesman (Jerry Hunter) and discussed the problem. The first thing he said to me was that I should have read the buyers agreement. I know it is my fault for not reading thoroughly, but they prey off the people who are not familiar with contracts and naive. Now this means that he (salesman) already knew what the contract says about trade in pay offs. So, why did he LIE to my face and tell me that it would be paid in full and then shook my hand?? Now I have to pay the remaining accrued interest balance of over a hundred dollars. Then (Terrance) the finance manager manipulated me into buying an extended warranty. The warranty he sold me cost almost 3 grand which was supposed to include gap insurance and free oil changes. After scrutinizing the sales contract when I got home, I noticed that I was charged an extra 350 dollars for the gap and 300 for oil changes! WTF! That is 650 dollars extra that I was charged! In addition, he manipulated me into taking the 75K mile/6 year warranty as opposed to the 100K mile/6year warranty that I asked him about because I did not like original 65K by telling me that if I were to take the 100K mile offer, then he (Terrance, the finance manager) would not get a commission. I felt sorry for him and so I took the 75K so he can get a commission after he offered me a 65K mile first. WTF! Where is the ETHICS in this business transaction on their part?? Anyway, buyers beware. More

I was shopping for a 2003 Dodge Durango to replace my truck that was destroyed in an accident. I thought I had found the perfect match through my insurance company's car finder program. I got a respons truck that was destroyed in an accident. I thought I had found the perfect match through my insurance company's car finder program. I got a response from Michael within the hour of my request for information. He was very friendly and enthusiastic. We worked out the details to come see the vehicle the next day, however, that vehicle was sold the first thing the next morning. After I called Michael to confirm our appointment he told me of the sale and was genuinly upset and wanted to make it right by me. After talking to the inventory manager, they offered a newer, better equipped, and all around better vehicle for a price that was almost impossible to turn down. People can say what they want about car salesmen not having hearts, but all of the people at Brandon Dodge did their part to not pressure me and to make this experience fun. Thank you for everything. More

As a female buyer, working specifically with Mr. Michael Kern (Internet Manager) and many of the other gentelman of Brandon Dodge, my experience of purchasing my first, new vehicle was a very comfortable an Kern (Internet Manager) and many of the other gentelman of Brandon Dodge, my experience of purchasing my first, new vehicle was a very comfortable and pleasant one. They answered all of my quesitons, took their time, didn't use the "fast talk" approach and just made me feel like I wasn't being pressured into something I didn't want. I would recommend Brandon Dodge to other female prospects looking for a great deal, friendly atmospher and a nice, clean car. Thanks guys!! More

My wife and I recently purchased a new vehicle from My wife and I recently purchased a new vehicle from Brandon Dodge. We had a great experience with this dealership. We had been searching for a new My wife and I recently purchased a new vehicle from Brandon Dodge. We had a great experience with this dealership. We had been searching for a new vehicle for several months. We had shopped around with many dealerships in Utah and Colorado, but all of them seemed way overpriced, lacked in customer service, or were unwilling to cooperate. We knew the exact vehicle we wanted and everything we wanted it to include. After shopping around to MANY dealerships and getting the run-around, we came across Brandon Dodge. I began corresponding with their internet manager, Michael Kern. He was very efficient, honest, understandable, and didn’t try using any car salesman gimmicks. He answered all questions we had and was excellent to deal with. When it came to negotiating they accepted our first offer, which was an amazing deal. We do not live in the same town as the Brandon Dodge dealership, so it required my family to drive 4 hours to view the vehicle. As we arrived, we were warmly welcomed by the staff and Mr. Kern quickly welcomed us. He took us to the vehicle we had our eyes on and showed us all the details. He was very knowledgeable of the vehicle and helpful in answering any questions. When it came time to test drive the vehicle we appreciated that Mr. Kern asked what type of driving we’d like to do to test it out. We were interested in seeing how much power the vehicle had and how it handled, so Mr. Kern let it happen. He directed us to a great spot to try the vehicle at and he encouraged us to drive the vehicle exactly how we wanted…..taking it up hills, accelerating quickly, and pushing the vehicle how we wanted. We had an amazing experience with Brandon Dodge from start to purchase. It was well worth an 8-hour roundtrip drive to have the experience, customer service, and great pricing that this dealership offered. We would recommend them to anyone and everyone. More

My experience with Brandon Dodge started with the internet. They had the easiest, most straight forward site to navigate with prices and incentives listed, not a "Call for Price" on every truck. I internet. They had the easiest, most straight forward site to navigate with prices and incentives listed, not a "Call for Price" on every truck. I was contacted within 24 hours as stated by a friendly sales rep, Michael Kern. Once contacted the whole sales expierence was fast and friendly. I set up an appointment, discussed likes, wants and needs for the new truck I was looking for and immediately had a list of trucks to choose from. When my final truck came up just short of my needs equipment wise, Michael and Josh Welch(sales Manager) found me the truck that met all my needs(and then some) in an upgraded Bighorn version and upheld the quoted price of the SLT I was looking at. They stayed late and made sure I was happy with the truck, the price and my visit. In all the experiance was an A+. I would also like to compliment their recepionist as she was so friendly uopon our arrival. She too did everything possible to see that we were well taken care of. Even the finance manager, Terrence Pete, was friendly and very informative. Overall i would say Brandon Dodge has been the best dealership i have visited to date with an exceptionally friendly staff. More

My husband and I went to Brandon Dodge to take a look at two vehicles we had seen online the night before. We had put in a request to be contacted and Michael called bright and early to set us up with an ap two vehicles we had seen online the night before. We had put in a request to be contacted and Michael called bright and early to set us up with an appointment. As soon as we were on the lot we were put in contact with Michael who immediately got us out the the vehicles we were looking at and quickly hopped in for a test drive. After deciding that we would see where the "numbers" put us, Michael went to work to seal the deal. He did a great job at getting us a wonderful price on our trade in and did everything in his power to get us out of there with the vehicle and payment we wanted. More

I asked a handful of dealers in the Denver area to quote a new Dodge Ram. I told them exactly what I wanted, and even referenced their online inventory of trucks. Michael Kern responded quickly and went t a new Dodge Ram. I told them exactly what I wanted, and even referenced their online inventory of trucks. Michael Kern responded quickly and went to work putting an offer together. Michael worked the numbers hard, and Brandon Dodge offered me the best deal, including a generous offer for my trade-in. They were great to work with. My only regret is that I don't live in the Denver area so I can have my truck serviced at Brandon. More

Brandon Dodge was a breath of fresh air! We walked in and were warmly greeted by any associate passing by. Wendy, at the front desk, was a delight to talk to while they located Michael. She even gave a and were warmly greeted by any associate passing by. Wendy, at the front desk, was a delight to talk to while they located Michael. She even gave a great movie recommendation. We went to the dealership with a vehicle already picked out, but Michael was able to show us some features that we had overlooked online. After the test drive, we knew it was our car, and Michael worked with us the entire way to ensure our satisfaction. He even introduced us to main mechanic that had done the inspection on the vehicle. After previously visiting Medved off of I-70, this was a COMPLETELY different experience. The dealers at Medved were pushy and rude. What drove me off off that lot was that they refused to give me a price on the vehicle until I "Made a commitment, because price doesn't matter." That man must not have a mortgage to pay! I left Medved disgusted because I couldn't even get a price on the vehicle. Determined to make sure that didn't happen again, I selected a vehicle online. Overall I would recommend any friends or family to Brandon Dodge and beg them to avoid Medved. While I was hoping that they would come down on the online price a little, I still feel like I got a good deal. Thanks again Michael! More

We had a great experience at Brandon Dodge and would encourage anyone to buy their future vehicles from there. They worked to get us exactly what we wanted at a fair price. encourage anyone to buy their future vehicles from there. They worked to get us exactly what we wanted at a fair price. More

I purchased a new 2012 Dodge Durango about 3 months ago. I was trading in my 3 year old BMW 3 series because my lease was up and I wanted to move back to an SUV. I loved the new body stye of the Durango. I was trading in my 3 year old BMW 3 series because my lease was up and I wanted to move back to an SUV. I loved the new body stye of the Durango. I was very skeptical going into this process because of the experience I encountered at a different dealership.I did my research, knew what I wanted and what I was willing to pay. I have to say that I was very pleased with the entire process at Brandon Dodge. I worked with Michael Kern. He listened to what I was saying, what I wanted in a vehicle and what I did not want. I am not an easy person to please because I do not settle. He worked hard to get me exactly what I wanted. I waited a few month to see how their customer was and if I would get the follow up that I was told I would be getting, and I did. The things that Michael said he would do, he did. I have to say that every person that I came in contact with during this entire buying process was fantastic. This includes the receptionist. Even though it was a long process that took more than one day, they all made it as pleasant as possible. i am head over heels in love with my car! I do not live close to Brandon Dodge, but I will be taking my car to them for all of the service. I will recommend this dealership to my friends and family. More