AutoNation Dodge Ram Broadway

Worst dealership! Horrible customer service Worst customer service ever, never buying a vehicle from them ever! Financial guy sucks, said going to pay off car and another payment went out befor Worst customer service ever, never buying a vehicle from them ever! Financial guy sucks, said going to pay off car and another payment went out before got paid, so, i paid a extra amount for car, then instead of getting a refund, they made couple hundred off of me, bought a new truck, 2015 dodge ram 2500, tried to pull a camper trailer. no power to climb a little hill, gutless truck !! More

Customer service is HORRIBLE We bought 2 brand new vehicles from Brandon Dodge- they are all about the sale- they buying experience was fine... its after the purchase that their c We bought 2 brand new vehicles from Brandon Dodge- they are all about the sale- they buying experience was fine... its after the purchase that their customer service is worse than horrible! I called Brandon Dodge regarding a recall on one of the vehicles, made an appointment over a month in advance. a week before the appointment, they called and cancelled- told me they were "too busy" to do my recall. when I tried to reschedule for a day that I was off work, they wouldnt give me an appointment on a day I was off and had the nerve to say "Cant you take off work a different day"! then they started sending me letter to buy my car back "at a great deal"! when I called and asked some questions the Internet Sales Manager told me he would do some research and call me the next day. Good thing I didnt hold my breath, because he NEVER called me back. Goes to show what they think of their customers after they get their money. I will NOT be a repeat customer for them, and will tell anyone who will listen about their poor customer service! More

2014 Grand Caravan I purchased a “Dealer Certified” 2014 Dodge Caravan. This was my third purchase from this dealer. My salesman (Jim Shadrick) was friendly, helpful an I purchased a “Dealer Certified” 2014 Dodge Caravan. This was my third purchase from this dealer. My salesman (Jim Shadrick) was friendly, helpful and courteous I feel I got a fair deal and I am happy with my purchase; However I am disappointed in the service/detail department. My first message on console was “OIL CHANGE DUE” There were coins and trash under the seats. Fingerprints on headliner and elsewhere. Windshield wiper on driver's side needs replaced. This makes me wonder about “Dealer Certified” More

A Word of Caution I purchased a used vehicle at Brandon Dodge and I would like to share some cautionary advice. First, they won't tell you up front that they charge $30 I purchased a used vehicle at Brandon Dodge and I would like to share some cautionary advice. First, they won't tell you up front that they charge $300 for a device called "Safe Stop". This is an outrageous price for an inexpensive device that is installed in the 3rd brake light that takes less than 10 minutes to install. We did not pay this outrageous price for Safe Stop. Next, they won't provide you with the entire CarFax report... I had to request the FULL report. They were definitely trying to hide the facts from you. Thankfully I felt comfortable addressing the issues they were trying to hide from us. I think these are examples of slimy business practices meant to take advantage of people. More

Excellent experience, great deal We did not need to buy a truck this day, just wanted to test drive. Zachary Ben-Attar met us at the front of the dealership, found out what we were l We did not need to buy a truck this day, just wanted to test drive. Zachary Ben-Attar met us at the front of the dealership, found out what we were looking for and took us on a test drive that showed us how the Ram 1500 handled in a variety of conditions. Then Zachary and the manager, Shaun, helped us to craft a deal that worked for us on every point, from making sure we had the payment we wanted, a residual that we find to be better than expected as well as helping us with ideas on how to sell our other truck. When I am in the market for another car I will definitely look up these two and will send my friends to this dealership as well! More

Excellent sales person This is the second vehicle I purchased from Jim Shadrick and the experience was excellent! I would recommend him to anyone looking to purchase a new o This is the second vehicle I purchased from Jim Shadrick and the experience was excellent! I would recommend him to anyone looking to purchase a new or used vehicle! More

Called Upset and promised a call back...Never got it. Just bought a 2011 Dodge Nitro hasn't even been a month and I find that the Power Adapter in the Dash does not work and the Front Passenger Seat Botto Just bought a 2011 Dodge Nitro hasn't even been a month and I find that the Power Adapter in the Dash does not work and the Front Passenger Seat Bottom Cushion is not even mounted. Called them and was given a run around. I just wanted it fixed. I am so upset. I called 2 days after I bought the vehicle and was told by who answered the phone I would get a quick response. SORRY, didn't get a call back. Still haven't received a call back. Hey, I like the vehicle but how about a little after the sale assistance More

Michael Kern is really good to work with! I saw a dodge durango i like and i did the pre-approval online, Michael Kern was quick to call me and ask me questions.. we did everything over the ph I saw a dodge durango i like and i did the pre-approval online, Michael Kern was quick to call me and ask me questions.. we did everything over the phone and he was nice and patient.. More

Tommie Connaly is a friendly and competant salesman Tommie made certain I found the truck that I needed, went over specs and features in a detailed manner. I would recommend him for any and all vehicle Tommie made certain I found the truck that I needed, went over specs and features in a detailed manner. I would recommend him for any and all vehicle purchases. The finance department was really helpful with my circumstance. More

Terrible comunication with customers They don't know how to communicate with customers. I was told a price by Internet Sales manager and when I sat down with the finance manager he tried They don't know how to communicate with customers. I was told a price by Internet Sales manager and when I sat down with the finance manager he tried charging me another price. Never received a call when they were trying to get the fiancing complete. I would call and leave a message and never get a call back. More