AutoNation Dodge Ram Arapahoe

Had some bumps along the road but Management team stepped up to make it all right! Everything worked out great in the end. Thank you guys! up to make it all right! Everything worked out great in the end. Thank you guys! More

Bill was very thorough and personable. The inspection was done in less than one hour. I was out of the service area by 8:15 AM. was done in less than one hour. I was out of the service area by 8:15 AM. More

3 shop, 2Tows 18 phone calls and NO RESPONSE FROM 3 shop, 2Tows 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous i 3 shop, 2Tows 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous issues from windshield replacement to getting inflation kit for tires, Vehicle completely stalled on Freeway, I- 70. In the midst of a storm and Dealer would not cooperate, in turn We had to purchase AAA while being towed as it was a cheaper option for the money we had. Your Dealership added in 2 warranties and denied GAP stating we did not need it because Autonation price along with 1000.00 down, that it had enough equity in it so we would be wasting our money. We had numerous issues with the car and had to ask the dealership to help, they then said we have a power train warranty, that we are paying for, $3348 referred to as Vehicle protection plan. As well as another warranty for $652.00 called Mopar Vehicle protection plan/ Chrysler maintenance. So. Here we are. 6 months later, car was broke down for two of those months. The warranties were not covering anything from thermostat to hoses or alignments, the cars tires about blew up from an alignment problem, that resulted in a tow of 100 miles and was NOT covered under any of the plans. AAA helped us there! After that last encounter I have called every week, I have sent Texts and spoke to. Salesman, because they dint have a secretary, you must ask to be transferred to Management just to leave an unanswered voicemail. OR..tell the sales person your problem and they would help. I have recorded phone calls, and texts that are still unanswered. I wanted to cancel the warranties, which we were told we could cancel anytime. Not true! Since November, i have had no response from Autonation. I know they go by mileage or time so I figured they were ignoring us fir a reason since AUTONATION GETS PART OF THE MONEY FROM WARRANTIES SOLD TO CUSTOMERS. Now we are entering a new problem. The car, is totalled from an accident. I CALLED ON 5-2-2021The day after the accident to get some answers. And to cancel warranties. Ive still not heard back, 3 weeks later. The fact that I told the salesman that my son was buying his first car, 740 credit score. And that he was disabled, learning, reading disability, and blind in one eye... That we were looking for a safe vehicle/car with a back up camera and other safety features. Once the reeled him in, they got him to sign that contact in the time it took me to go to the Restroom. I questioned the high percentage rate that was to be negotiable in the sales office according to Jordan our salesman. The Manager name is Jacob Williamson. Besides them taking full advantage of my Son, all they said was you can refinance in a couple of months, by then it was late and we were the last ones there. 5 hours later. I have spoke with a salesman named Moose, one named Jordan, Kevin and Kayla. In trying to go above the dealerships head, They have more power than the Bank/Leinholder. The dealership is the only one that can cancel these warranties and they SIMPLY WILL NOT, HAVE NOT Done so. The Finance company chosen is Called ALLY BANK, Acording to them they cannot do anything! They also did not oversee the insurance, As it happens, we did not have full coverage on this vehicle which I thought was mandated by Colorado or Leinhilder. My insurances said they notified the Leinholder and says they overlooked it. Therefore we, my son and I have to pay this vehicle off even though it's totalled. When we could have AT LEAST HAD GAP INSURANCE, had they not been so hastily pushing my son to sign that ONE PAGE! Oh and Autonation wont even pay the towing that was supposed to be included in one of the warranties! We are facing abandonment charges from the Colorado State Patrol for not picking up the smashed vehicle. This has been a nightmare. JUST TO BE CLEAR... This is Autonation Dodge Ram Arapahoe in CENTENNIAL COLORADO. I would hope that this company will make it right BUT I Probably will not get a response, so i will post this and have to go through The American Disability Act for Consumers as well as a Lawyer, the BBB And hopefully who ever reads this can accompany me. Im pretty sure that the recall on this car, that I received today is what caused us to stall on I70, Ms. Christensen • AutoNation headquarters address. 200 SW 1st Avenue, Ft. Lauderdale, FL 33301. • Company website. www.autonation.com. • 1-800 phone number. 954-769-6000. • Support email address. customer.service@autonation.com. • Better Business Bureau rating. A- • Customer service hours. Monday-Friday, 9am-4 More