Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Collision Center Spokane
Spokane, WA
32 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 32 reviews
May 05, 2024
After a front end collision in December of last year my ONLY vehicle was taken to this repair shop as they assured me that they could work on my vehicle. After painful 4 months of my vehicle being in this ONLY vehicle was taken to this repair shop as they assured me that they could work on my vehicle. After painful 4 months of my vehicle being in this particular shop it was released to me with more issues than it had prior to entering the shop. When I contacted the service department about the issues I was facing they stated it couldn’t be a result of their work. Not only was my accident in dead of winter only to be returned to me without AC, heat and defrost; my passenger front door will no longer respond to touch to lock or unlock the car; and my shift knob on more than one occasion will not pop out to shift the car into gear. Now I’m faced with placing a claim on my own insurance to remedy these items even though the original accident I was deemed not at fault. Which will leave me carless for however long this time to actually be repaired properly like it should of before it was even released back to me & while I was in possession of a rental car from the at fault parties insurance. This whole process is a continuous nightmare. Why did this company run a diagnosis on my vehicle before they said I could pick it up they had ample amount of time to get this right the FIRST time, 4 months to be exact. More
by Kayceejodlane
Employees Worked With
Bridget
April 12, 2024
Great service and repairs. Our collision estimator David Guthrie keep us inform from the beginning to the end until My car was done. Very professional service. Thank you. Our collision estimator David Guthrie keep us inform from the beginning to the end until My car was done. Very professional service. Thank you. More
by mhernanii2
Employees Worked With
David Guthier
March 27, 2024
A couple weeks after I bought ny car I got rear ended. I called my sales guy Steve Busby from Subaru AutoNation and he immediately got me in touch with the repair shop at auto nation. From there Dave Guth I called my sales guy Steve Busby from Subaru AutoNation and he immediately got me in touch with the repair shop at auto nation. From there Dave Guthrie took over. He was incredible. The follow up and persistence with the insurance company saved me so much time. The team work at auto nation is incredible and I will never go anywhere else. More
by Mckbuz
Employees Worked With
Dave Guthrie & Steve Busby
March 15, 2024
Great service, great repairs! Super customer service ( Kyla ) she goes above & beyond They keep you posted all through the process & I think parts come in faster now that the cru Super customer service ( Kyla ) she goes above & beyond They keep you posted all through the process & I think parts come in faster now that the crunch after Covid. I highly recommend them! More
by sandygourmet
Employees Worked With
Kyla
March 07, 2024
Darla was great to work with and was very informative about the process which I appreciate to the fullest! Thank you for all your hard work!!! about the process which I appreciate to the fullest! Thank you for all your hard work!!! More
by dargoldammer
Employees Worked With
Darla, Greg
February 18, 2024
I expected a wait to get my truck in for repair as I had tried a couple of other repair facilities and I had to wait a number of days just to make an appointment for an estimate. Auto Nation body repair go tried a couple of other repair facilities and I had to wait a number of days just to make an appointment for an estimate. Auto Nation body repair got my truck in the day I first contacted them. More
by mnelson50
Employees Worked With
Kyla was excellent. she sensed my frustration and knew what to do and how to say it to put me at ease.
January 29, 2024
Service representative was professional in her knowledge and thoroughness. The parts were ordered and scheduled for repair very quickly. A good job all around by everyone. and thoroughness. The parts were ordered and scheduled for repair very quickly. A good job all around by everyone. More
by rlbalyeat51
Employees Worked With
Darla G
January 05, 2024
Great service. Excellent workers. It was real nice to be kept up to date 1-2 times a week. Awesome job, right looks like new. Thank you Excellent workers. It was real nice to be kept up to date 1-2 times a week. Awesome job, right looks like new. Thank you More
by sdporter7
Employees Worked With
David
