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AutoNation Collision Center North Houston
Houston, TX
57 Reviews
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Showing 57 reviews
October 25, 2022
Post COVID I was explained there would be a delay. No one would call with updates. I only got quick responses when I emailed. They kept my car for almost two months and then told my insurance didn’t c No one would call with updates. I only got quick responses when I emailed. They kept my car for almost two months and then told my insurance didn’t cover a scan. Wanted to hold my car until $100 was paid and they got paid almost 10K. Estimator was not up front on unpaid balance. I was appalled that they would attempt to hold my car for $100. When you had my vehicle from July (last week) to September. No remorse and money hungry. Would not recommend if you wanting to have it repair by Mercades. Repair overall seems good. Lack of communicating and the money side was my issue. Customer service-1 star. More
by Dslider03
Employees Worked With
Natalie
April 14, 2022
Great customer service! My advisor keep me informed throughout the entire process and always responded to my request in a timely manner. My advisor keep me informed throughout the entire process and always responded to my request in a timely manner. More
by wallacevellon1
Employees Worked With
Carolina Rodriguez
September 17, 2021
WOW. These guys are unbelievable!!!!!!!! I knew when I bought my truck it would be a color that would be impossible to match and was dreading even a scratch! Low and behold, one of Houston's finest was ta bought my truck it would be a color that would be impossible to match and was dreading even a scratch! Low and behold, one of Houston's finest was talking on their phone and hit their brakes and decided to swerve into me and destroyed the headlight, bumper and left fender of my baby. I picked up the vehicle today and the fit, finish, tint, sparkle, color, glossiness, body lines, shadow, EVERYTHING is PERFECT. I am not worthy of such greatness. I rate them 12 out of 5. All of the staff are super friendly and kept me updated throughout the process and were patient with my questions and pickiness. I have only one word FLAWLWESS! More
by Scooby
Employees Worked With
Jimmy, Everybody
August 25, 2021
The staff were courteous, attentive and answered all of my questions. My service manager kept me informed of the progress of my repair throughout the process. My vehicle was completed in the estimated ti my questions. My service manager kept me informed of the progress of my repair throughout the process. My vehicle was completed in the estimated time I was given when I dropped it off. More
by bstippel
Employees Worked With
Jimmy
June 11, 2021
Autonation provided very good quality of repair. They kept me informed of the process and handled everything with my insurance company for a good customer experience. kept me informed of the process and handled everything with my insurance company for a good customer experience. More
by Joe
Employees Worked With
Jimmy
