AutoNation Collision Center Maple
Dallas, TX
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Didn’t receive the quality of service I expected. There was lack of communication even after I asked for more and passive aggressive attitude from technician made me never want to get my car fixed he There was lack of communication even after I asked for more and passive aggressive attitude from technician made me never want to get my car fixed here again. More
Michael Canales was very friendly & informative throughout the entire process. My vehicle was fixed earlier than expected with no complaints. throughout the entire process. My vehicle was fixed earlier than expected with no complaints. More
Kept in contact with me like they promised. Donna was my service advisor and she was great. Car was ready to go before expected date so was a nice surprise. I had to have a rental car and m Donna was my service advisor and she was great. Car was ready to go before expected date so was a nice surprise. I had to have a rental car and my service advisor coordinated all of that as well. Super easy to work with. More
Terrible experience. Two and a half months to fix a fender bender - consistently told work would be done by x date and they never met the date. Felt like the car was si Two and a half months to fix a fender bender - consistently told work would be done by x date and they never met the date. Felt like the car was sitting in the shop apart doing nothing while they did other work. Raised the price multiple times after 'working' on the car for weeks in between. Kicker in the end was when we finally got it back, all alert lights were on and we had another $800 to fix on something they missed. Did they work at our service shop and paid out of pocket rather than have to go back and deal with this Maple shop. More
Donna was such a a great help during the repair process. She gave me weekly updates and even called to let me know when the parts arrived. I’ll definitely be coming back for any future needs. Thank you Donn She gave me weekly updates and even called to let me know when the parts arrived. I’ll definitely be coming back for any future needs. Thank you Donna for the great customer service! More
I have been to this shop twice in two years and am extremely pleased with their work. From the sweet older man who took me home after drop off, to the representative who took care of my vehicle, commu extremely pleased with their work. From the sweet older man who took me home after drop off, to the representative who took care of my vehicle, communication was just right as were the work plan and billing. My car looked like new each time. This shop is professional, clean, reliable, and friendly. Highly recommend! More