AutoNation Chrysler Jeep West - Service Center

I made a routine appointment and although I did have to wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. More

As always, the service department was extremely helpful, friendly, and efficient in servicing my Jeep. Kevin, his team, and technicians are very professional, considerate, and greatly appreciated for the w friendly, and efficient in servicing my Jeep. Kevin, his team, and technicians are very professional, considerate, and greatly appreciated for the work they do and how well they do it! More

I made an appointment to fix an extended warranty item and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1 and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1/2 days. When I checked it in for the repairs for my 8:15 am appointment time, I mentioned the timing requirement again. Nothing was said either time. That day I never heard about the status of my vehicle so I called them at the end of the day. I was told the service tech had not even looked at my car and it could be 1-2 days before that happened. I was also told that it could take 2-4 days after the diagnosis before they got approval from the 3rd party extended warranty company, and then the repairs needed to take place depending on parts availability. Bottom line, it is a minimum of 1 week that you need to leave your car for repairs that used to take 1-2 days. There were no expectations set for the new timeline they operate under and no communications to me about the extended process to get your vehicle repaired. I have another appointment 3 weeks from now to take it in again and start over. Not happy at all. Poor communications and no expectations given. Poor way to run a business. More

Everyone is friendly and nice. They always take care of my service needs! I love this place They always take care of my service needs! I love this place More

I went to two other Jeep dealerships on a Mopar warranty issue for struts and was met with unprofessional attitudes and responses. Daniel R. at Jeep West was immediately able to find the warranty and provid issue for struts and was met with unprofessional attitudes and responses. Daniel R. at Jeep West was immediately able to find the warranty and provided me with helpful information and professional service other dealerships did not. He kept me informed of delays that occurred and when the car was finished gave me important information about dealing with Mopar warranty delays for future use. More

The only reason this dealership is getting 5 starts from me is because of people like Paul at Jeep West. He really knows what customer service should be an stands by his word to follow up and follow thru. T me is because of people like Paul at Jeep West. He really knows what customer service should be an stands by his word to follow up and follow thru. Thank you Paul for changing my initial perspective - More

Got my recalls done quickly and efficiently. They listened to my concerns and addressed them appropriately! They listened to my concerns and addressed them appropriately! More

It’s a Gret deler , alweys celan, have people who’s speeking spanish. That’s is graet for My speeking spanish. That’s is graet for My More

The service was great, and the technician, Daniel kept me up to date. However, I was told that the service center offered a shuttle bus to anywhere within a 10 mile radius by the customer service phone repr up to date. However, I was told that the service center offered a shuttle bus to anywhere within a 10 mile radius by the customer service phone representative when making the appointment. I planned my drop off around this and when I arrived on site, I was told that this service did not exist and was forced to take an Uber to get to work. If the dealership is going to use non-local customer service reps, their information needs to be 100% correct. More

The service advisor was amazing. Super nice and able to explain everything in details. Highly recommend. Super nice and able to explain everything in details. Highly recommend. More