AutoNation Chrysler Jeep West - Service Center

I received a recall notice on my Jeep Grand Cherokee. I should have known when I called for an appointment that this was not going to be a good experience. The representative did not seem familiar with th should have known when I called for an appointment that this was not going to be a good experience. The representative did not seem familiar with this recall notice. He only knew of an older recall for the same issue. The recall notice from Jeep stated that the work would take 1 1/2 hours. When I arrived I was told that it would take a minimum of 6 1/2 hours. The dealer is located in a relatively inconvenient location except for a shopping mall. Since I live in the mountains 1 1/2 drive away I could not wait this long since I had scheduled thing for the afternoon. I then asked the service person about two other minor items. One was that in multiple spots on the internet I learned that if the battery is disconnect that the seat belt and air bag light will turn on and that they can only be reset by a Jeep dealer. Multiple service agents claimed that they knew nothing about this and that I should replace the seat belt adjustor sensor. This made me very suspicious. I also asked about a fuse for the 12 volt outlet in the cargo compartment. I was told that the fuse was under the dash but later that day I learned that there is a second fuse for this outlet under the hood. More

We own a 1989 Jeep Wrangler that is difficult to find parts for and to maintain. Steve Jones is a Jeep GURU with a service team that has it running like a swiss watch. Steve Johnson, Craig Lasenbery and parts for and to maintain. Steve Jones is a Jeep GURU with a service team that has it running like a swiss watch. Steve Johnson, Craig Lasenbery and Mike Doht are first class Service Advisors who work to provide honest solutions to difficult problems. Kevin Ramey is one of the most proactive Service Managers I have known. These men have earned my trust and my business over the years. More

In the time that I have owned my Jeep I have had multiple encounters with GO Jeep West service dept. Every single one of the appointments that I have had the service department has gone above and beyond to m encounters with GO Jeep West service dept. Every single one of the appointments that I have had the service department has gone above and beyond to make my experience positive. Kevin Ramer was always willing to bend over backwards answering my often difficult and sometimes frustrating questions. I moved a couple years back to Fort Collins and even with the hour and a half drive GO Jeep West is the only dealership I would consider for my service work. I recommend them very highly to others and am delighted to have finally found a dealership that I look forward to going to. More

Excellent Service by Craig in the Service Department, highly recommend those guys. Will buy my next vehicle from this Dealership. Great customer service, friendly staff. highly recommend those guys. Will buy my next vehicle from this Dealership. Great customer service, friendly staff. More

These guys are your stereotypical car guys, from the sales dept. to the financing and service department. I purchased a lightly used Jeep Grand Cherokee from them which marked the beginning of my miser sales dept. to the financing and service department. I purchased a lightly used Jeep Grand Cherokee from them which marked the beginning of my miserable experience with them. To be honest and somewhat unbiased in my review, I must admit that the Jeep was a lemon. Since used vehicles don't qualify for the lemon-law the customer is out of luck. The customer's only options in dealing with a used car lemon is to go back to your dealer or contact the manufacturer. Seeing as our auto companies were busy flying corporate jets to DC to borrow money from our government, I knew I was stuck with the dealer. Go repaired the Jeep on multiple occasions. I got stuck with the inconvenience and also some car rentals so that I could go about my business. I kept the Jeep until shortly before the factory warranty expired and sold it at a terrible loss. My lesson has been to LISTEN TO CONSUMER REPORTS before you purchase a vehicle. Perhaps this site will be the "Consumer Reports" on dealers. More