AutoNation Chrysler Jeep West - Service Center

No Communication of Diagnostic Charges They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they ident They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they identified the problem. More

Service Department is Poor I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler Jeep West and made an appointment. The earliest time available was 3 weeks out. Service Advisor stated no further damage would be done, but not to drive if Check Engine light was on and flashing. My appoint day finally came on September 20th. I dropped the Jeep off on time. During check-in, I was told they were pretty busy and was asked if we could work with them. We said that would be fine and were OK with an extra day. We called on the 21st and were told that no work had even begun. Essentially the appointment time just puts you in the queue and doesn't get you in any faster. Not sure why I need to make an appointment if I just puts me in line with the other customers. I told them to not perform any work and I would pick-up. No apology, nothing. I told them I was going to write a review and they basically said they are highly rated and we really don't care. DO NOT do business with this dealership. They don't care. They even told me I could expect the same thing at other dealerships. On to my independent mechanic. I WILL NEVER BY ANOTHER CHRYSLER PRODUCT. More

Dishonest and unreliable The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber to get around that night because they couldn't get my 1 hour repair done that day. Made the appointment 2 weeks prior, dropped the vehicle off at 9:30 am. P.S. When you buy a brand new vehicle from AutoNation, check the lug nuts before you drive away. More

BEST SERVICE CENTER EVER! Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy pla Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy place to do that for those cowards. I have NEVER had a "bad" experience here. The Service Repair and Maintenance Shop is by far the BEST I have ever encountered in my 35 years of driving. Sure every business has a "bad day" but those who feel or have expressed dis-satisfaction are clearly color blind or didn't give them a 2nd chance. I buy my vehicles here because of the SERVICE DEPARTMENT ! Matt, Kevin and their TEAM are AMAZING! Thanks guys! More

#1 Customer Service! I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was profession I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was professional, courteous, and friendly. Matt Click and Ryan Shinn exceeded all of my expectations and went above and beyond to make sure that my after market stereo system was installed perfectly! These people rock! More

Service less than 1 star Took 2016 Jeep in for wiper arm recall. Mentioned a spring sound occasionally when hitting brake. Took clean car in and got back car that looked like Took 2016 Jeep in for wiper arm recall. Mentioned a spring sound occasionally when hitting brake. Took clean car in and got back car that looked like in had been off-reading when returned. Tech, Fred, drove car 18 miles for diagnostics! 18 miles is a road trip not a diagnostic test. Don't trust these guys! More

Unable to talk wth service center Tried to contact service center to discuss an issue with my 2007 Jeep Libery. Three separate unsuccessful attempts to contact service representative. Tried to contact service center to discuss an issue with my 2007 Jeep Libery. Three separate unsuccessful attempts to contact service representative. With each call I was placed in "Q" and told several callers were ahead. Each call had a different adventure ranging from talking to receptionists telling me to leave a message or a transfer to a phone which after 15 rings was not answered. Bottom line after over 1/2 of trying to reach service representative I was unsuccessful. In person visit to service center was no better. Representative was curt unwilling to discuss issue or warranty with car. Was told car needed 165.00 assessment before he would even discuss repair/issue Time to go to a neighborhood garage! More

Don't Buy From Them, NEVER use their service department! I bought a used Jeep G.C. from here recently. It was in great condition and after inspecting it before purchase off the lot without a sales rep found I bought a used Jeep G.C. from here recently. It was in great condition and after inspecting it before purchase off the lot without a sales rep found some minor issues we wanted taken care of. Like the tires, which were replaced. The windshield, which was replaced but only after 3 phone calls back to the sales rep to get the ball rolling. The power steering leak we'd found, which they 'fixed' with a new hose. The vehicle was under a 60 day warranty and when new issues quickly arose (leaked everyday same spot/amount, squeak from fuel tank area, power steering stiffness) after about a week of driving I called to see what they could do. The service department was extremely busy and said they'd squeeze it in. Unfortunately that left me stranded without a vehicle and with kids who had to be to school. After many rude phone calls with them I had my spouse call to get a better answer. I was given a rental and waited without word about what they'd found. I finally called them and was told it was of course something not covered under the warranty and would cost $1400!!! That was only one of the issues. The other was supposedly covered by the warrenty and so they replaced that no charge, they ignored the 3rd issue and said it was fine. My spouse had to negotiate a deal over the $1400 repair. Stated it was something that voided the sale due to how it should have failed their 'purchase safety inspection.' They cut the price in half and spent another few days working on my Jeep. I got it back and low and behold, same leak in the same spot/amount, and the squeak was still there, and the power steering just kept getting worse. I waited another month or so until I was due for an oil change (and a recall inspection). I left it with them the evening before and waited all the next day, no call. Again, I called them. I was told "all of the repairs we have done didn't seem to hold, we will do them again but you have to leave it with us for 6 more days"!!! Again, my spouse had to call to find out if they'd be charging us (said no it was all warranty work) and gave us a rental. By the afternoon before the rental was due back my spouse was fed up waiting for an answer and called again. He was told that the leak wasn't the part they'd replaced before (even though the leak is clearly the same as it is in the same spot/amount) and they'd have to charge $300 for the repair of this leak. They said the part they'd installed to fix the squeak had in fact failed and they'd replace that free of charge (even though after the 1st replacement the squeak never stopped). They stated they could not make the power steering issue arise at all. My spouse was furious, said no to the leak repair, asked them to check the power steering again and go ahead and replace the part for the squeak. They said it would be done by the time my rental was due the next day. Spouse and I went to pick up my Jeep and were of course told to go pay (?) for it 1st. Sure enough they tried to charge us for the warranty part to fix the squeak! My husband asked to see the manager and the receptionist said he was right behind her talking to someone else. When she told him she had customers with questions he waited until she turned back to us then disappeared. We waited nearly 20 mins while she tried to call him. She finally got fed up too and walked us to the service department and low and behold look who is there, coat on, keys in hand telling a service guy goodnight!! Yup he was bailing! We showed the 'bill' and had to prove that we'd already had this item replaced by them! They finally got it down to $0 and we had to wait another 20 mins to get new paperwork. In the meantime they pulled my Jeep into the main service drop off bay. Told me the keys were in it and I was free to go. My spouse waited as I started it and sure enough THAT SQUEAK IS STILL THERE!! I jumped out and said that's the squeak and they said, well we must have missed diagnosed what it was but if I brought it back another time they would fix it (BUT SINCE IT WASN'T THE PART THEY REPLACED IT WOULD COST ME!!)! We took my Jeep home and of course had problems with the power steering they said they couldn't duplicate. Of course after parking it in it's usual spot it still leaked as they never fixed it to begin with. But low and behold I now have a massive puddle of power steering fluid leaking out (in a completely different spot than the other leak) by the next morning. So long story short, they had my Jeep in their shop a total of 3 times. It had 3 initial problem (power steering stiffness, leak, squeak). Well now I have 4 problems and have been out of my vehicle for over 2 weeks time for nothing and it cost me $700!! They are frauds. Never again will they see any of our business which is sad for them as we own 4 Jeeps!! Please save yourself the heartache and go anywhere else but here!! More

I took my car in for the 1st oil change and am very happy with the quality of work, attention to detail, and the professionalism of the staff. As soon as I drove into the service area, 2 gents walked up to with the quality of work, attention to detail, and the professionalism of the staff. As soon as I drove into the service area, 2 gents walked up to my car opened the hood and filled the washer fluid and the cooling fluid, they looked at my wipers (front and rear). WOW! I have never had any attention like that at any other Denver Jeep dealers. Once in and ready for service Marek advised me that there was an updated necessary to be performed on my car and that it would be done in this visit. Once again WOW! Other dealers can't wait to get you in and out. I'll be back and you can bet that when I'm ready I'll buy my new car there. More

I received a recall notice on my Jeep Grand Cherokee. I should have known when I called for an appointment that this was not going to be a good experience. The representative did not seem familiar with th should have known when I called for an appointment that this was not going to be a good experience. The representative did not seem familiar with this recall notice. He only knew of an older recall for the same issue. The recall notice from Jeep stated that the work would take 1 1/2 hours. When I arrived I was told that it would take a minimum of 6 1/2 hours. The dealer is located in a relatively inconvenient location except for a shopping mall. Since I live in the mountains 1 1/2 drive away I could not wait this long since I had scheduled thing for the afternoon. I then asked the service person about two other minor items. One was that in multiple spots on the internet I learned that if the battery is disconnect that the seat belt and air bag light will turn on and that they can only be reset by a Jeep dealer. Multiple service agents claimed that they knew nothing about this and that I should replace the seat belt adjustor sensor. This made me very suspicious. I also asked about a fuse for the 12 volt outlet in the cargo compartment. I was told that the fuse was under the dash but later that day I learned that there is a second fuse for this outlet under the hood. More