AutoNation Chrysler Jeep West - Service Center

It took 6 weeks to get my car repaired! Chrysler warranty failed to repair the engine correctly. They only replaced the damaged parts, they did NOT CORRECT the problem that caused the damag Chrysler warranty failed to repair the engine correctly. They only replaced the damaged parts, they did NOT CORRECT the problem that caused the damage ( the oil control valves on the MDS system, damage to the bearings and other engine components due to metal shavings in the oil). The engine should have been replaced. Chrysler has been replacing the engines when the MDS cam & lifters fail. This failure is caused by poor design of the oiling system in the gen 3 engines. I feel my engine should have been replaced also. Mike Doht tried to get a new engine, but was rejected by Chrysler warranty. I also believe the damaged parts BELONG to me, not Chrysler. I will be Joining the Class Action Law Suit against Chrysler! My complaint against the dealership is the long waiting time; the car was returned dirty; and the dealership offered no help with assisting with our loss of a vehicle. We had to rent a car and get bus transportation for Six weeks More

Steve, was awesome! He is always helpful and gets my vehicle in and out of service when needed. He is always helpful and gets my vehicle in and out of service when needed. More

Service Dept. did a great job analyzing a tough to find error alert. Really appreciate service mechanics and Mike Doht in the service department. did a great job analyzing a tough to find error alert. Really appreciate service mechanics and Mike Doht in the service department. More

The service department is the best! They all know me by name. They always give me exceptional service. Service, whatever it may be, is always finished quickly. I know my car and my need They all know me by name. They always give me exceptional service. Service, whatever it may be, is always finished quickly. I know my car and my needs (single person, one car) are in the best hands with Kevin, Steve, and the entire service team! More

They are the only dealership that has serviced my Jeep. I have always been happy with the service they have provided. Service reps are knowledgeable, friendly and respectful. I have always been happy with the service they have provided. Service reps are knowledgeable, friendly and respectful. More

This dealer is fantastic at making the service process as easy as possible with knowing the schedule, ease of getting in and out, and follow up for satisfaction. easy as possible with knowing the schedule, ease of getting in and out, and follow up for satisfaction. More

Steve in the service department was incredible! When I arrived for my oil change, I was not on the schedule. Steve still quickly serviced my vehicle. I appreciate the great customer service and I w When I arrived for my oil change, I was not on the schedule. Steve still quickly serviced my vehicle. I appreciate the great customer service and I will continue to do business here. More

Over the years it's always been a pleasure in getting my vehicles serviced at this location. Kevin runs a great shop of professionals and Marek continues to do a supper job in recommending and getting what vehicles serviced at this location. Kevin runs a great shop of professionals and Marek continues to do a supper job in recommending and getting what I need to have addressed, Wouldn't take my business any place else. More

Paul, in Service was very helpful. His frequent updates eliminated any stress in my car repair. His frequent updates eliminated any stress in my car repair. More

Had an excellent experience in the service department last week. The best it has been in a very long time. Daniel kept me informed via text what was going on with my Rubican and what needed to be fixed. last week. The best it has been in a very long time. Daniel kept me informed via text what was going on with my Rubican and what needed to be fixed. Also he included how much it would cost and when it would be ready. Almost went somewhere else because of past experience. Glad I returned. More