AutoNation Chrysler Jeep West - Service Center

Explained my issues and all was taken care of. Honest about what couldn't be repaired by my Car Shield. Good job Thank you Honest about what couldn't be repaired by my Car Shield. Good job Thank you More

Great location! Paul was our intake rep. Paul was pleasant and informative. He worked to get the parts needed and the team together to repair our vehicle in a great Paul was our intake rep. Paul was pleasant and informative. He worked to get the parts needed and the team together to repair our vehicle in a great time frame. Thank You Paul for your assistance! More

Very happy with the service department at AutoNation Jeep. Made a commitment to complete the work by a specific time and met that commitment. Great communication. So far, no issues with the work done Jeep. Made a commitment to complete the work by a specific time and met that commitment. Great communication. So far, no issues with the work done. More

These guys are always on top of their game and go the extra mile to ensure they’re taking care of their customers. I am always pleased with the service, and they’re welcoming and kind. I don’t go anywher extra mile to ensure they’re taking care of their customers. I am always pleased with the service, and they’re welcoming and kind. I don’t go anywhere else for my service - they know my vehicle inside out and are top notch at what they do. Special shout outs to Matt & Danielle in the service department! More

Over the course of the past 7 months (starting OCT 2021), I have had issues with my 2020 WIlly's transmission. It started after an oil change at the Southwest Jeep Dealership. I took it to Jeep West to have I have had issues with my 2020 WIlly's transmission. It started after an oil change at the Southwest Jeep Dealership. I took it to Jeep West to have it looked at separately. They told me it was a software update that needed to be done. I also asked for my driver side window button to be looked at as it had never worked properly. When I go my Jeep back a day later, nothing was fixed. I took my Jeep back and was told because it is a warranty issue, they have steps to go through to fix it. The next step would be to replace some parts in the transmission. I had to leave my jeep for a few days while parts were ordered and installed. Again I asked for my window to be fixed. When I got my Jeep back, the window was not fixed and the transmission was not fixed either. In fact, not a single mile was put on the jeep while at the dealership - showing me they did not even test drive it to verify the repair. I drove less than 3 miles when the transmission light came back on. I immediately returned to the dealership where they told me that they just forgot to reset the light. They assured me it was fixed. Fast forward a couple weeks and my transmission goes into limp mode. I drive it BACK to the dealership again and the tech barely acknowledged my existence. I was told they would get to it when they could and no, a rental/replacement car was not available. I would just have to wait. After a day or two, Paul (the ONLY service advisor who has helped at all) called me with a rental replacement and news that my transmission would have to be completely replaced. It was on order, but would not be in until late April. If it weren't for Paul - and that fact that it's not possible - I would give this a ZERO star rating. I will NEVER recommend or go back to Jeep West on Colfax for ANY of my business. They are rude and condescending. I finally got my Jeep back in late April 2022. It does appear to be fixed, and the window is also fixed. Again, Paul was the ONLY service tech to help me in any fashion. He deserves a raise for doing what every other tech should do. Otherwise, stay away. More

I have been getting my Jeep serviced here since 2018. It is not cheap but the prices are competitive. The work quality is excellent. Everything is clearly explained and the cost presented ahead of tim It is not cheap but the prices are competitive. The work quality is excellent. Everything is clearly explained and the cost presented ahead of time. The work is done in a timely fashion. My Jeep is at 55k miles and I plan to keep it to 100k. More

Took my Pacifica in for 20K service, was on my way home in an hour. Great service, and Starbucks coffee! in an hour. Great service, and Starbucks coffee! More

They solved a uneasy problem with the vehicle internet connection; not easy to do. A good job, and they added in the usual oil change. connection; not easy to do. A good job, and they added in the usual oil change. More

Service Advisor/Asst Manager Marek Kozlowski is superb. Caring, prompt, and thorough. I have an extremely high level in trust in him. Caring, prompt, and thorough. I have an extremely high level in trust in him. More

Amazing beyond any expectations greeted cared for follow up. The best ever. Thanks to Kevin a friend forever and Matt who is amazing! Love all of them up. The best ever. Thanks to Kevin a friend forever and Matt who is amazing! Love all of them More