AutoNation Chrysler Jeep West - Service Center

Upon my arrival to Jeep Auto Nation I was professionally greeted by Mr. Steve Johnson the service writer. He immediately checked me in and got my vehicle staged, sanitized, all fluids checked and filled, an greeted by Mr. Steve Johnson the service writer. He immediately checked me in and got my vehicle staged, sanitized, all fluids checked and filled, and then he checked all (5) air tire PSIs and then he performed a walk around on the vehicle to point out if their were any exterior areas of interest that would need to be brought to my attention. Mr. Steve Johnson, takes personal ownership of my vehicle as if he was the owner, and he does this so that my Jeep is always in 100% safe working condition. I truly admire Mr. Johnsons professional customer service! I've also seen Mr. Johnson perform this same type of service to his customers, along with all his co-workers who provide the same type of customer service to their customers. It's very impressive to see that type of customer service. And, during my service visit, I was greeted by the Service Manager Mr. Kevin and the Dealership Manager Mr. Steve Kerr, both of these gentlemen asked if their was anything else they could do for me during my visit, they both gave me their business cards and said to call them directly if their was anything they could do for me. And, they both thanked me personally for bringing my vehicle in for service at their dealership. Sidenote....... I would also like to say that this dealership is very clean, presentable, organized, and also the Men's bathroom was clean and sanitized and the dealership has a complimentary free Starbucks Coffee station in the service department along with complimentary water and snacks for their customers in the main lobby. I also had the opportunity to visit the parts department and engage with Mr. Micah Dean and Mr. Dave, both of these gentlemen were very professional, courteous, knowledgeable and attentive. They both provided me with options on accessories, the prices and the availability for my vehicle and their parts department was professionally staged, clean, presentlable and with various visual vehicle accessories and display options. As for my checkout of my vehicle from the service department, which was delivered to me fully serviced within an hour of my arrival-(which was very impressive! ). Mr. Johnson showed me the invoice in detail, he explained all services performed by the mechanic, any concerns that would need my attention and any future manufacture services needed. And then Mr. John's performed a walk through with me on the service delivery drive to verify that all matters of service have been addressed before I left the dealership. I highly recommend this dealership to anyone who wants to have their vehicle serviced by any of their ASE factory trained Mechanics along with their factory and dealership trained service writers who are committed to providing professional customer service to their customers vehicles. More

My service writers have always been strong and very responsive! I currently have 5 different Jeeps in my household, and each one is managed by AutoNation Chrysler Jeep West. In my most recent service responsive! I currently have 5 different Jeeps in my household, and each one is managed by AutoNation Chrysler Jeep West. In my most recent service, Steve worked closely with the mechanics to determine a quick resolution, and were able to complete the work in a timely manner! Many thanks! More

The staff here is the greatest, curtious, kind, understanding of your needs, if your looking thi be treated like a person in your purchase this is your dealer/ service place. understanding of your needs, if your looking thi be treated like a person in your purchase this is your dealer/ service place. More

This is the only dealership that I will let touch my Jeep 4Xe, They are amazing! While in this time for a oil change I asked Danny to install a Tazer. Not only did he make that happen, he also printed additi 4Xe, They are amazing! While in this time for a oil change I asked Danny to install a Tazer. Not only did he make that happen, he also printed additional information on what I can do with it (A Lot!) and explained additional benefits that I didn't know about. The whole crew, Kevin, Danny, Steve and everyone else are Amazing! I tell everyone I know to use this service department. They all do and have the same experience. Way to go team!! See you next time :-) More

Paul is absolutely wonderful and very thorough when explaining my car issues. Great service overall-I always being my Jeep here for honest service. explaining my car issues. Great service overall-I always being my Jeep here for honest service. More

Excellent and friendly service advisors and staff. Danny updated my status several times during the service appointment . Danny updated my status several times during the service appointment . More

The Autonation Service Team were easy to work with. Scheduled the appointment on-line and they were ready for me when I arrived. The service coordinator explained everything that they were doing for Scheduled the appointment on-line and they were ready for me when I arrived. The service coordinator explained everything that they were doing for my 15K service. Got all the items done and called me when the car was ready. The service items were done correctly, and the documentation was complete for my records. I have a maintenance contract with them, which I am usually not inclined to have, but this has worked extremely well. They just take care of the vehicle and I wouldn't go back to the old way of vehicle maintenance again. Service is great and the contract is well worth the price. More

Excellent service! Professional and courteous employees, work was done quickly. I would definitely recommend getting your service done here, I will return for any issue Professional and courteous employees, work was done quickly. I would definitely recommend getting your service done here, I will return for any issues in the future. More

Thank you Danielle for the great service on our Jeep Liberty. She keep us informed for the Jeep repairs and cost estimate Liberty. She keep us informed for the Jeep repairs and cost estimate More

Was an easy process, no games and I was in and out of there within one hour. Very pleasant to deal with there within one hour. Very pleasant to deal with More