AutoNation Chrysler Jeep West - Service Center

Another AMAZING Service experience! It’s such piece of mind knowing that my Grand Cherokee is in great hands. I’m just about to hit 100k miles, and I’ve been committed to every schedule It’s such piece of mind knowing that my Grand Cherokee is in great hands. I’m just about to hit 100k miles, and I’ve been committed to every scheduled service. It still drives like new… because of this Service Department. They’ve always been straight forward and honest. I will NEVER go anywhere else! A big THANK YOU to Kevin, Scott and Mike! More

I would not recommend them for service, unless cost is absolutely no object. We purchased a used wrangler from a private party a few months ago and this was our first visit for any kind of service. We cam absolutely no object. We purchased a used wrangler from a private party a few months ago and this was our first visit for any kind of service. We came in because the engine light came on. Within a few minutes the service manager we were greeted by had run a diagnostic of the vehicle which indicated the thermostat was likely the culprit. Despite the immediate diagnosis we were told we would need to pay a $250 diagnostic charge for the technician to look the vehicle over and insure the initial diagnosis was accurate and complete. This $250 fee does not get applied to any work to be completed. I should have just left at this point, but I agreed to the $250 and also requested an oil change. The next day the call came that, yes indeed it was the thermostat housing was the issue and the cost to repair would be $320. So in my assessment, we paid $250 for the technician to verify what had already been determined within the first 5 minutes when we tool the vehicle in. We decided to take the vehicle elsewhere and the cost of the thermostat and housing replacement will be less than half of the quoted cost from AutoNation. I gave a rating of 3 vs. 1 because I do think the technicians know what they are doing and they did remedy a raddle in rear gate/spare tire for free (though the original cost of that "repair" was quoted at $80). The service manager also reduced the cost of the oil change from $119 to $89. So all in all we paid $329 for a thermostat diagnosis and an oil change. We will go elsewhere from here forward. More

We had a recall on our Jeep Grand Cherokee and it was handled very easily and professionally from this dealership. Thanks AutoNation. handled very easily and professionally from this dealership. Thanks AutoNation. More

Awesome Service Department. Thank you so much to Danielle for making sure things were taken care of and done correctly. Thank you so much to Danielle for making sure things were taken care of and done correctly. More

From appointment-to service-to pick up, your personel are friendly, courteous, and professional and keep me well informed, service completed, problem resolved! Thank you very much! friendly, courteous, and professional and keep me well informed, service completed, problem resolved! Thank you very much! More

These are the most current people I have ever been with for service. I would recommend this service to everyone! for service. I would recommend this service to everyone! More

Great customer service. Kept us up to date on the expected delivery time is parts. Kept us up to date on the expected delivery time is parts. More

This dealership and its staff are absolutely the best ever, anywhere. I have had my Jeep going on 12 years and everyone has looked after my needs and the needs of Jeep. So dedicated, understanding and ever, anywhere. I have had my Jeep going on 12 years and everyone has looked after my needs and the needs of Jeep. So dedicated, understanding and competent...couldn't do better any where! More

These guys are the only ones I have had working on my car since it was new 10 years ago! since it was new 10 years ago! More

Friendly customer service and professional mechanics. I take my Jeep there for all service requirements. I take my Jeep there for all service requirements. More