AutoNation Chrysler Jeep West - Service Center

The service attendant was polite and listened to my concerns. The mechanics did a thorough assessment, with video, and I am able to see what needed done and what to expect in possible future repairs. I concerns. The mechanics did a thorough assessment, with video, and I am able to see what needed done and what to expect in possible future repairs. I waited for my oil change to be finished in a comfortable chair in the waiting area. I noticed how polite the employees were with each other. More

this place rocks. Very friendly staff. I will continue to bring my Jeep here for my service appts. I bought my Jeep here at this dealership back in 2017 and I continue Very friendly staff. I will continue to bring my Jeep here for my service appts. I bought my Jeep here at this dealership back in 2017 and I continue to service my Jeep at this location.. More

Good work, always timely, can be expensive. There are things that I’m only confident the dealer can work on. There are things that I’m only confident the dealer can work on. More

The service process was smooth and easy. Paul was great with taking care of me and my car! Paul was great with taking care of me and my car! More

Lied about what they did to my vehicle and refused to fix my car which still has warranty mind you. my car which still has warranty mind you. More

Buying my car was an awesome experience with Kim. Getting my car worked on was an equally great customer experience with Matt! Getting my car worked on was an equally great customer experience with Matt! More

Bought a used car. Within 24 hrs the brakes started squeeking. When I brought it back to them I was told it was just normal due to them having installed new brake pads Within 24 hrs the brakes started squeeking. When I brought it back to them I was told it was just normal due to them having installed new brake pads & it would go away. After several weeks it didn’t go away. I asked them about it again & was told to give it a but more time. The week before the 90-day warranty was up I took it in & insisted they fix it. They said they would & I should bring it in on Tuesday. I took it in Tues morning. That afternoon they called & said they couldn’t finish it today so would bring me a loaner. They brought it & it was a good car but was huge & a gas guzzler. Every day I would call expecting my car to be done. Every day they would say tomorrow. Finally they said on the next Monday that it was done. I went get it & the Service Manager told me they drive the car & heard the squeeking but there was nothing wrong with the brakes & they applied some lubricant to the metallic brake pads & it got quieter. They took a whole week to apply lubricant? I drove the car home & it seemed quieter until I got to my parking lot & braked & heard squeek. Ok, not too bad. That was Monday. Today is Wednesday & the brakes are now just as bad as when I took it in. There are loud squeeking noises plus a sort of grinding & a sound like gurgling -a liquid sound-all happening when I brake. I do delivery driving as a side job & all that week I couldn’t do any because they had my car! I couldn’t use the loaner for deliveries due to insurance issues. So they cost me money & didn’t even fix my brakes! That said, I do have to commend their sales team for working hard to get me that car in the first place. For sales they are great. Service, I don’t think they understand the concept. More

I have had bad luck at many dealership service departments, but Jeep West has been great. All work and service has been up to my standards and everything has been fixed at a fair rate and good qua departments, but Jeep West has been great. All work and service has been up to my standards and everything has been fixed at a fair rate and good quality of work. More

Steve Johnson and Mike Doat and the service team always take great care of my jeeps take great care of my jeeps More

Technician was very knowledgeable, nice, and efficient. Would recommend him to every one I know. Would recommend him to every one I know. More