AutoNation Chrysler Jeep West - Service Center
Golden, CO
574 Reviews of AutoNation Chrysler Jeep West - Service Center
Way over priced. $850 for a job that can be done for $350 or less any other place. Smug and inattentive. Called the previous day and was told the wrong service hours. $850 for a job that can be done for $350 or less any other place. Smug and inattentive. Called the previous day and was told the wrong service hours. So Expensive!!! More
Simple “Jeep Wave” oil change and tire rotation, 6k mi service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service - I didn’t complain, didn’t make some scene, treated the staff kindly. The lady checking me out was not friendly and seemed put-out when handing me my service report, and told me my keys were with the service writer. When I went to collect my keys from the service writer, he was also a bit rude and not at all friendly when I asked about an open recall and when I could get it scheduled. Seems folks working there are too busy to offer a good customer experience and that they didn’t like their jobs very much. Glad I don’t work there. I’ll try a different dealer for the next service, these folks are overworked or something - kinda felt bad for them. More
Love the service department! They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. More
Overall a good experience, they fixed the problem that 2 visits to a different service center did not figure out. I did have some issues communicating with the service rep as he was almost never around, how visits to a different service center did not figure out. I did have some issues communicating with the service rep as he was almost never around, however, other team members did a great job of listening and helping. More
Dan Ocampo, Service Department Autonation Golden, is consistently excellent in providing advice, follow-up, and customer care. I purchased and have serviced at this dealership since 2015. Consistency in consistently excellent in providing advice, follow-up, and customer care. I purchased and have serviced at this dealership since 2015. Consistency in Excellence is key. More
Excellent customer service! I am always treated like family here, and travel monthly to Golden, CO, where I get my Jeep serviced. Special thanks to Kevin, Danny, and Steve for a I am always treated like family here, and travel monthly to Golden, CO, where I get my Jeep serviced. Special thanks to Kevin, Danny, and Steve for always taking care of me when I am in town! More