AutoNation Chrysler Jeep Broadway - Service Center

Worst service Don't even know where to start. Scheduled an oil change and was told that they would be happy to see why my TPMS light was on. When I arrived, I was t Don't even know where to start. Scheduled an oil change and was told that they would be happy to see why my TPMS light was on. When I arrived, I was told that this would be an additional $190 "diagnostic fee". Also was told that the oil change would cost $75 when I got there. When I picked the vehicle up, I was charged $104 because they ised synthetic oil, without asking me or giving me the option. Stay FAR away from this place! More

Service Team is AWFUL Don’t be lazy like I was- read these reviews. Service team is absolutely horrendous. Keith, the one who was supposed to help me out did the exact oppo Don’t be lazy like I was- read these reviews. Service team is absolutely horrendous. Keith, the one who was supposed to help me out did the exact opposite. I made an appointment, dropped my car off at 9:30am for my check engine light being on (thermostat needs replaced.) I asked that we do the oil change and open recall too since I was already there. That’d be no problem according to Keith in that moment. Keith told me they’d need time to do a diagnostics and see if the thermostat would be covered under the service plan I purchased when I got the car (May). I waited and never heard back from him. Tried to call at about 6:40pm and got their voicemail. Weird, considering service hours are from 7pm-7pm. Left a voicemail, upset, realizing I’d have to spend money on yet another Uber to get to work the next morning. Keith returned my call at 7:30am the next day, to let me know that he would call me as soon as it’d be finished. He apologized and admitted fault. I mentioned I needed to pick it up during my hour lunch break, to which he responded with, “I can’t make any promises.” Understood. (Normally....) I got my dad involved as I was really unsure if they needed more than 24 hours for a diagnostics test. Eventually we told them I needed to pick the car up at 2. I need my car, and don’t want to spend any more money on Lyfts/Ubers. I came to pick it up, asked people at the desk for help. Keith was busy with another customer and when he was finished, he took it upon himself to raise his voice and let me know, “Your keys are in your car. You’re good to go! You can split out whenever!! Didn’t even do any paperwork!” Trying to rush me out, I’m assuming to be sassy about me needing to get the car at 2pm. That’s not how it works. You don’t get to be passive and rude to me because you and your team needed over 27 hours to do AT LEAST an oil change. I asked if anything was done to the car- “Not to my knowledge.” Are you kidding me? Nearly THIRTY (30) hours in the shop and you got NOTHING completed? I am actually shocked. Oh, but he did say next time I’m available they’d put me at the top of the list! Wow! Thank you!! Not. Why on earth would I go back to that place again? What a waste of my time & money. More

WORST VEHICLE PURCHASING EXPERIENCE EVER DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this deale DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else. More

Worst experience ever I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they dia I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they diagnosed the problem as a busted master clutch cylinder needing to be replaced. They say the warranty wont cover it because the car is a 2015. Never mind the fact that there are only 17K miles on it. However, $600 in repairs later, it did not fix the problem. Jeep misdiagnosed my problem, and will not cover the unnecessary parts I had replaced. Now they are telling me its the flywheel that burned out. I am told the flywheel is covered under warranty. However, since the flywheel damaged parts that are NOT under warranty, the ENTIRE warranty is VOID. So, I have a jeep with LOW miles, incompetent service shop and a new bill for $3000 in repairs. The customer service department with MOPAR warranty has hung up on me, has talked over me, has told me they wont even talk to me about the issues unless my car is at the Jeep dealership. I had my car towed to my preferred transmission shop, as Jeep charged $200/hr in labor. At this point, I had to cash out my 401K to pay for all of this and Jeep has treated me like I am some major inconvenience to their shop. They have made it clear to me that they do not care about the customer, only their bottom line. As soon as I am not upside-down on this piece of **** Jeep, I will junk it and leave the Jeep brand forever. At this point, I am wondering if I need to hire an attorney to help me address the negligence and financial downfall they have put me in? Any advice on how to tackle this would be great More

Misquoted me over phone, did not honor the quote. I’ve been picking up Jeep parts from this dealership for years. I called for a quote on a Wrangler radiator and was told $239. I drove down from Littl I’ve been picking up Jeep parts from this dealership for years. I called for a quote on a Wrangler radiator and was told $239. I drove down from Littleton the next business day to pick it up, no one at the counter, so I wait 15 minutes before asking the service department to page someone. Not a big deal, I’ve had mixed service over the years. Not usually bad enough for me to leave a bad review,. I tell the parts guy what I’m there for, he tells me it’s $299. I told him who quoted me and was told she’s not there and she made a mistake. I would prefer to do business locally, but ok, I’ll take my business elsewhere, or Amazon in the future over that kind of price mistake and “I don’t care that you drove out of your way and it’s not my problem if you were mis-quoted.” More

No service at all This dealership sold me a 2018 jeep Cherokee, and I purchased extended warranty's, right away after about a thousand miles I started getting warning m This dealership sold me a 2018 jeep Cherokee, and I purchased extended warranty's, right away after about a thousand miles I started getting warning messages, electrical problems there are currently 4 recalls for this jeep, I'm so glad I traded it in with 2700 miles on it , that was back in January and I still have no refund for the warranty's BEWARE OF THIS DEALERSHIP after they sell you a vehicle they don't want anything to do with you, the service department doesn't even want your businesses they send you away, saying there to busy !!! More

Quick fix The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of The rear wiper arm on my Jeep was knocked off and broken at a local car wash. I had the replacement parts but needed a tool to remove the old part of the arm still attached. Chris in service was able to get the tool and replace the wiper arm in just a few minutes, free of charge. More

Worst purchase ever I bought a 2016 Jeep renegade worst vehicle I have ever owned. This vehicle has less than 4000 miles on it we have had it for a year so we don't abuse I bought a 2016 Jeep renegade worst vehicle I have ever owned. This vehicle has less than 4000 miles on it we have had it for a year so we don't abuse it at all it's still brand new. It has spent well over 2 months in the shop it is still not fixed. We have struggled with this vehicle since we bought it. Don't buy one look up the vehicle first there are multiple problems and the dealership doesn't give a flip about it. They just tell you they didn't make the vehicle. I even called corporate office over this and they made me more promises about compensation for the problems but then made excuses as to why there would be no compensation. I am disgusted with this vehicle and with AutoNation. I will tell everyone I can to stay away from this vehicle and the dealership as I don't wish this soon anyone. I traded in a great car and got a huge disaster. Please save your money and your time. More

Good to excellent experience This is my second jeep with Autonation and I had a good experience here...can only hope that the lease arrangement will be a good outcome for me. This is my second jeep with Autonation and I had a good experience here...can only hope that the lease arrangement will be a good outcome for me. More

Fantastic experience with service Dept for Jeep Grand Cherok I had an emergency and had to be towed to Auto Nation Jeep. They were fantastic and great to work with. My Jeep Grand Cherokee, which I bought new w I had an emergency and had to be towed to Auto Nation Jeep. They were fantastic and great to work with. My Jeep Grand Cherokee, which I bought new with wheel nut locks installed I thought from the factory, had a previous flat and the darn place did not return my key tool. Hence, with another flat, I had to be towed. The dealer and factory do not keep a record for the tool. It is almost impossible to get the locking nut off but Auto Nation did. They worked me in timely, were very professional and friendly to work with, kept me informed about the progress, etc. I wish they could be my normal Jeep dealer. While this was a lengthy and frustrating experience for us, Auto Nation was the positive side. I intend to drive way across town to use them again. More