AutoNation Chrysler Jeep Broadway - Service Center

Terrible customer service they tried to buy are 2009 jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by everyone in her Englewood community. Yeh someday she would love a new SUV she's a 4×4 woman. Anyway this is the third time the young service lady always to us bad all because my wife didn't want to sell her 2009 jeep commander 4×4 .So today we called to schedule an appointment to get some new shocks. She knew who we were, she said I'll connect you to someone else . I think that's her job is to make vehicle service appointment's .anyway it feels like systemic Racism. My wife puts her life everyday too save lives . She really deserves better. Then to be treated poorly. Please I'm trying to reach- out to the president are general manager maybe they don't know what's really happening at there Jeep Chrysler dealerships . Anyone else experiencing rudeness at this dealership? Were going to contact are lawyers to see wthat legal action we should take. The general manager needs to know, please help my wife she,deserves Better . If they only knew my wife is a first responder they,would-treat her differently. WE BEEN HERE SIX GENERATIONS IN BEAUTIFUL COLORADO going on Seven . I guess it's all in are lord and savior Jesus Christ hands ... when they go low us Coloradans Go High!Thank you. Please if the general manager ,happens too read this review , I think chenle 9 news can do an under - -cover reporting fact check . Are one of our other news stations , can shine some light " Facts" also. THANK YOU. More

Avoid this place at all costs. I wish I could give zero stars. This service department was terrible on every level. They do not return calls. They told me a part wouldn't be ready until August 2021. I stars. This service department was terrible on every level. They do not return calls. They told me a part wouldn't be ready until August 2021. I had to open a case with Chrysler Corp HQ and was able to get the part in under 2 weeks. My car was returned with the check engine light on and still not properly working. It also was returned with a layer of dust as it has sat outside there for 2 months and apparently they couldn't be troubled to wash it off. More

I can only begin to express how terrible this dealership I can only begin to express how terrible this dealership on South Broadway truly is. Tom Martino worthy. I called to see if any warranty would be I can only begin to express how terrible this dealership on South Broadway truly is. Tom Martino worthy. I called to see if any warranty would be offered on a heater core replacement that occured one year ago January. The work was originally done by a third party because my jeep was not under warranty anymore, however the third party failed to complete the job and broke several things doing so. As a result I had to bring the Jeep to Jeep on Broadway where i was told the heater core would be fully inspected and any further work completed. The heater temporarily went out this week making me wonder if it was the heater core that jeep inspected and finished a year earlier had gone our again. Because jeep technically finished the installation and and re installed the dash pieces i thought the work would be covered under a parts warranty but jeep. Well, you bet that was not the case. Jeep took zero responsibility and said they never even touched the heater core to begin with. The service department could not find any records of my jeep dating back to 2016, finally, they did find the "notes" and stated what they fixed. It was brought to my attention they never inspected the heater core to begin with but charged me labor and told me they had fully visually inspected the heater core and reinstalled the dash pieces. What is frustrating is they had my car for an entire day told me they had fully inspected the heater core and I remember asking to this day to fully inspect the installation of the heater core and a visual inspection with one dash piece removed is not doing so. But then to be talked so sternly by someone, over their own frustration and inability to help and provide even the smallest bit of customer service was beyond disrespectful and words cant describe how arrogant he spoke to me. Because of this I asked for the manager of the dealership. The manager would also do nothing about the warranty of the part and claims his team never touched the heater core so why warranty it? He said I would have to go to the third party I started with and he wasn't going to help. I also brought to his attention how rude his team was and how talked down to I was talked to. What's funny, is about a month ago I went to this dealership for a trade in and had a similar experience of poor customer service and this manager does not care about its customers in the slightest. If the response is their usual, we take our reviews seriously and please contact our general manager directly, is not going to be good enough. I truly hope the Tom Martino team can help More

HORRIBLE Experience with a fine ending HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought HORRIBLE Experience with a fine ending. First of all we had a recall so we had to go to the dealership, we had been here one time before and thought it was good so we went back. We made an appointment a month ahead for a catalytic converter recall and I asked for an estimate for back windows. The person never told me there was any cost for the quote. Drop off was normal and then we waited. We received a call the next day saying our car might not be ready they would need more time. On the 2nd day they had it I received a call it was not going to be ready by the end of that day either, they needed parts, they were 24 hours behind. On day 3 they called again, this time to tell me there was $2700 of additional work our Jeep needed but we could purchase an extended warranty from them if we wanted, also it was $400 for the window repair and did we want to proceed with that repair. We told him no thanks not today. He called back again and said the car was actually ready now. ?? When we arrived to pick up the car that was in for a recall we had a $145 bill, this was the cost for the quote we were never told about, not when we booked the appointment, not when I spoke to the service department on at least 5 different occasions in the 3 days they had our vehicle. I left flustered, getting into my car there was paint on the door, the seat, the steering wheel and the passenger seat!! What? The very nice kid in the service area, Daniel, worked to get all the paint out of our car. We had nothing painted so why there was now paint IN our car was a mystery. Driving home our car now smelled like burning marshmallows and rotten eggs obviously when I got home my husband called to speak to a manager. He was on hold for 10 minutes before being told they were all in a meeting and he would call him back. Not getting a call back, my husband drove back there and spoke to Matt, the manager on duty. The only reason this review is 2 stars and not 1 star is that Matt agreed we should have been informed there was a cost for the estimate up front and not surprised at pick up. Oh and the burnt marshmallow rotten egg smell is totally normal with a new catalytic converter and we should have been told at pick-up, no answer about the paint. ?? Bottom line, the turnaround time to repair our car was 3 days!, the communication was beyond terrible, there was paint IN our car which had to be cleaned up and we were overcharged. Had my husband not driven back there we would not have been refunded. Just go somewhere else and save yourself a ton of hassle. More

Worst service Don't even know where to start. Scheduled an oil change and was told that they would be happy to see why my TPMS light was on. When I arrived, I was t Don't even know where to start. Scheduled an oil change and was told that they would be happy to see why my TPMS light was on. When I arrived, I was told that this would be an additional $190 "diagnostic fee". Also was told that the oil change would cost $75 when I got there. When I picked the vehicle up, I was charged $104 because they ised synthetic oil, without asking me or giving me the option. Stay FAR away from this place! More