AutoNation Chrysler Jeep Broadway - Service Center

Everyone was very helpful and friendly at this dealership. They were good at getting us in and out in a reasonable time and did a good job on our oil change. dealership. They were good at getting us in and out in a reasonable time and did a good job on our oil change. More

Easy scheduling, prompt and helpful walk through process. I waited for the service, they were finished 15 minutes earlier than expected which was great! I waited for the service, they were finished 15 minutes earlier than expected which was great! More

Great experience - Called and was able get on the scheduled next day, and received great customer service. scheduled next day, and received great customer service. More

I had to schedule a recall appointment a few weeks out on a Tuesday. When I initially took the car in, they said the recalls would be addressed that day but that the other "service engine" problem would tak a Tuesday. When I initially took the car in, they said the recalls would be addressed that day but that the other "service engine" problem would take much longer because of their back-log of service work. However, that afternoon, I got a text informing me of the completed recall work and indicating what the service engine notification involved. A new thermostat after only 28,000 miles! Well, the good news was that they could order the part and have the car ready at the end of the week. When I said that I would need the car by mid-afternoon on Thursday, they were very accommodating and had the car ready when I need it. Other than the cost of the new part, I was very happy. Thanks. More

Madison was not very helpful, It took 2- trips in there to do a simple oil change and put 1- tire on. For the 2- trips this took about 5- hrs. Not very good service. In January I needed a thermostat. You c to do a simple oil change and put 1- tire on. For the 2- trips this took about 5- hrs. Not very good service. In January I needed a thermostat. You could not get me in for 3-1/2 weeks and then wanted me to leave the car for another 7 to 10 days. Just unbelievable bad service. More

Travis Bisby in Service was excellent I would highly recommend the service to friends and family thank you recommend the service to friends and family thank you More

Timely, friendly polite service. And word, word, word, word, word word, word, word, word, word. And word, word, word, word, word word, word, word, word, word. More

I was very disappointed with my service visit. I’d scheduled an appointment for a Wednesday, however, my car wasn’t even looked at until the following Friday (9 days later). Why did I schedule a I’d scheduled an appointment for a Wednesday, however, my car wasn’t even looked at until the following Friday (9 days later). Why did I schedule an appointment if my car wasn’t going to be looked at right away. I could have been driving my car the entire time. And don’t tell me that’s company policy, because policies can be changed. It’s just a stupid process that needs to be fixed. Also, I understand staffing levels are low, but again, that’s not my problem, you should figure that into your scheduling process. I would have been happy to wait another week to drop my car off. More

I got my vehicle ack quicker than forecasted and thy provided transportation to and from the dealership. I am happy with the customer service. provided transportation to and from the dealership. I am happy with the customer service. More

Autonation had my Jeep in for major repairs for 3 months! It was super frustrating, but they were great. The problems were, first of all, the supply chain issues we have all gotten used to. Second of all, my It was super frustrating, but they were great. The problems were, first of all, the supply chain issues we have all gotten used to. Second of all, my insurance company apparently has the usual staffing issues that we have also gotten used to. The last of the required parts showed up earlier this week, and it took too much back-and-forth with insurance to finally get this claim fully covered. Shout out to Ben Johnson, assistant service manager, who was super cooperative and communicative, and stayed on top of the supply chain and insurance. Thanks, Ben! More