AutoNation Chrysler Jeep Broadway - Service Center

My name is Jay. Ben is my Service Adviser, has been for years. Travis is the Service Manager. These folks always try and do whats in the best interest of the cust Ben is my Service Adviser, has been for years. Travis is the Service Manager. These folks always try and do whats in the best interest of the customer. This is why I take my Wrangler to these guys and their great group of Master Mechanics. More

Horrible experience with service dept. They had the car for two weeks. Poor communication. It may have been looked at but they could not contact the person who looked at it. Ran better for They had the car for two weeks. Poor communication. It may have been looked at but they could not contact the person who looked at it. Ran better for a couple of days but jacking up again. Took it to my usual place at Brakes Plus. I trust them. More

The staff is very pleasant, the service was provided very quick and efficient. This is the dealership i will go next time for my service for sure. quick and efficient. This is the dealership i will go next time for my service for sure. More

The service advisor this visit made this visit exceptional. Please put it in his file. exceptional. Please put it in his file. More

From the customer service to the work performed, this dealership never disappoints. I have a dealership closer to me however they are awful so I will drive 45 minutes to go to Autonation Jeep Broadway. T dealership never disappoints. I have a dealership closer to me however they are awful so I will drive 45 minutes to go to Autonation Jeep Broadway. They are willing to make things right when other dealerships have screwed things up. More

Gosh, where to I start? It has to be one of the worst experiences with an auto mechanic service advisor in my adult life. Customer service in this instance was non-existen It has to be one of the worst experiences with an auto mechanic service advisor in my adult life. Customer service in this instance was non-existent. I should have realized it was going to be bad when the advisor couldn't find any recalls on my jeep that THEY notified me of by mail. When we went in the first time, it sat there for two days without hearing from them. I called them and got notified there weren't any parts available - why did they book the appointment then? Why didn't they call me once they figured that out? Fast forward six months, I get notified again. This time I called the Parts Dept. first to see if the parts were available. They were so I had them set them aside then I called Service. Unfortunately I got the same advisor - she still couldn't find the recall. After I told her, she looked and looked and finally found it. So I booked an appointment two to three weeks out so it went in early enough in the week that we would have it back by the weekend - I was told it would be a two day service. I dropped it off as scheduled with no acknowledgement or contact from them. I called the second day afternoon to ask about status, and got "it hasn't gotten into the mechanic yet". WHAT? She said "it will be ready by Friday". Knowingly I said, sure it will. Was it? Of course not. It took another whole other week. Did we get a call with any updates, any communication that we didn't initiate? Absolutely not. Any kind words, any apologies...not sincere ones. Having bought multiple trucks/cars/jeeps off of that lot over the years I generally have had a good experience there, well that was all ruined by one lousy experience. I'll go out of my way to avoid going back to them – strongly suggest you do too. I gave them a single star because at least the repair seems ok. More

It is a very good dealership. It could improve on its customer communication. Ben is one of the best service techs I have seen. But, he is understaffed and does a super job. I kno It could improve on its customer communication. Ben is one of the best service techs I have seen. But, he is understaffed and does a super job. I know the dealership is working hard on this and we will see an improvement when people decide to work again. Great job Ben!! The technician that worked on my car was excellent. He took the time to explain everything to me. I didn’t get is name but Ben will know. More

I made my appointment easily, I got in on time and out in an hour. an hour. More

Always get great service whenever I bring my vehicle in for service keep it up for service keep it up More

Went in for oil change,tire rotation,recall. done in timely matter no problems.very friendly done in timely matter no problems.very friendly More