AutoNation Chrysler Jeep Broadway - Service Center

I was late for my appointment. Had it marked incorrectly on my calendar. I was the last appointment for the day, but the service agent (a nice young woman) took extra effort to se Had it marked incorrectly on my calendar. I was the last appointment for the day, but the service agent (a nice young woman) took extra effort to see if a technician was still available. They stayed late to perform the service. Afterwards the young lady commented on how well maintained the Jeep was and chatted for a few minutes, talking about how well I care for the car. She was very friendly and accommodating. I appreciate their extra effort and friendliness that day. Service was performed exactly as I expected. Very professional and courteous. More

Bree went out of her way to make sure put vehicle was safe and that we were taken care of. safe and that we were taken care of. More

My service advisor was on top of my concerns addressed everything and communicated with my on a daily until my car was done being serviced hands down for the service this dealership never disappoints even everything and communicated with my on a daily until my car was done being serviced hands down for the service this dealership never disappoints even though I live far I always bring it here More

Making the appointment was easy, once there they immediately took care of me and in less than 45 minutes the service was complete. Thank you for a professional, friendly service immediately took care of me and in less than 45 minutes the service was complete. Thank you for a professional, friendly service More

Great people always willing to help and give you the best service the can provide service the can provide More

I am very happy with Jeep on Broadway, and I will come back to them on my next service back to them on my next service More

Great service! I didn’t have to wait long and everyone was a great help. I didn’t have to wait long and everyone was a great help. More

This dealership overbooks their appointments. I had an appt booked over a month in advance but when I dropped my car off, I was told my car was 30 in the que but if I didn’t drop my car & leave i I had an appt booked over a month in advance but when I dropped my car off, I was told my car was 30 in the que but if I didn’t drop my car & leave it on the lot, I’d lose my spot in line. My car sat for 2 weeks at the dealership until it was even looked at & repaired successfully. My issue w this dealership is their inability to appropriately schedule service appointments. Btw, this was my 2nd scheduled appt to repair this issue. I booked my 1st appt 4 weeks prior to this one but was told then that it’d be at least 10 days b4 it could be diagnosed. I was then told that if I booked an appt 3-4 weeks later that it’d allow them to catch up. I did exactly that but as mentioned, it was STILL 2 weeks backlog. They just keep booking appts without consideration of the appts already booked & cars waiting on the lot for service. No rental car offered anymore either. Shuttle service to/from dealership not offered any longer either. More

Chris was great! The team was very efficient and transparent about the work they were going to perform and the time it would take. The team was very efficient and transparent about the work they were going to perform and the time it would take. More

This was my first visit. Dealership - VERY Clean, people are extremely friendly. Service is #1. Travis and Chris are #1 hands down! They were very honest about the work t Dealership - VERY Clean, people are extremely friendly. Service is #1. Travis and Chris are #1 hands down! They were very honest about the work they had to perform. Had a Saturday's appointment but had to come back on Monday to get the work completed. Because of their professionalism and honesty, I didn't mind coming back. KUDOS to both of them. Next time I purchase a vehicle, I will be coming to AutoNation. GREAT JOB Gentlemen - please convey my appreciation to the technician who did the work. David Santiago 2021 Jeep Grand Cherokee (80th Anniversary) More