AutoNation Chrysler Jeep Broadway - Service Center

Really nice service. And was super fast. Love how they added the video of my service so I know what was done. And was super fast. Love how they added the video of my service so I know what was done. More

This was the single worst experience I have ever had for service repair in my entire life!!!! While the service person pleasant and personable, she had no idea what she was doing. She had to check with some service repair in my entire life!!!! While the service person pleasant and personable, she had no idea what she was doing. She had to check with someone to answer my every question. the last straw at your service department was telling me they could not get the seat parts because the vehicle was so old, and that even if they could get the part it would be over a $1,000.00!!! The cost of my visit was over $200.00! and I got nothing for it. I took the vehicle home, and my neighbor found the part for $250. We decided to take a shot at fixing it ourselves. We spent just 2 hours repairing the seat part so that it was usable. We reinstalled the seat, put it in a usable position, with only the back-and-forth switch not working. There is a manual adjustment on the side of the seat part so that I can move the seat to the position I needed and finished up in just an added 10 minutes!!! We are mechanics but we wear able to fix the van seat in under 2 and a half hours. I do not know what your trained service personnel are usually able to do, but they should have been able to do this at the least, in 3 days. So, I must conclude that they were either not very well trained, or they were incompetent. I will probably not be using your service department any time in the near future, unless of course, you were to refund what we paid you for your services, and compensate us for the time we had to spend fixing the problem. Sorry if this sounds harsh, however, even now when I think of this, I can't help but be angry with the experience! More

I have never been to a dealership without feeling unsatisfied until now. Friendly, fast, efficient. unsatisfied until now. Friendly, fast, efficient. More

Very professional and got the service done in a good amount of time. I appreciated the customer service and will continue to go to this dealership. amount of time. I appreciated the customer service and will continue to go to this dealership. More

When above and beyond their duty to deal with my warranty company who are difficult to deal with. I think my car is finally fixed right. company who are difficult to deal with. I think my car is finally fixed right. More

They did an excellent job with my oil change and tire rotation. It was timely and quick. rotation. It was timely and quick. More

Waiting area was comfortable. Work was done on time as promised, and work was clean and well done. Work was done on time as promised, and work was clean and well done. More

Chris H is our service rep for all of our Jeeps and simply outstanding! He is very thorough, helpful and professional. Chris takes the time to explain what needs to be done, what is being done as well simply outstanding! He is very thorough, helpful and professional. Chris takes the time to explain what needs to be done, what is being done as well as expectations. He also takes the time to listen. Buying a vehicle can be quite a process. To have a true partnership with your service rep is even more of a process and so important. That level of trust is priceless. Chris H is that for us. We appreciate his excellent customer service and highly recommend him! More

They were ready for my service appointment when I arrived. They estimated about an hour for the service to be completed. It was done in under 40 minutes. The staff was courteous and professional. arrived. They estimated about an hour for the service to be completed. It was done in under 40 minutes. The staff was courteous and professional. While I was waiting, I went to the Parts Desk to ask about a ski rack. While they did not have a part to offer, the gent at the desk spent quite a bit of time helping me identify a shop that could help me. More

Friendly and honest staff compared to other Autonation. Hope they continue to do this. I was there for a oil leak and they explained the timelines to diagnose. Once diagonsis were complete, I got all the i Hope they continue to do this. I was there for a oil leak and they explained the timelines to diagnose. Once diagonsis were complete, I got all the information to make the decision for the next steps. More