AutoNation Chrysler Jeep Broadway

Easy to work with, their estimated service cost and length of time to accomplish was spot on. length of time to accomplish was spot on. More

This dealership fixed my issue. However, there is definitely a difference in customer service when comparing other higher end dealerships and it shouldn't be that way. This dealersh However, there is definitely a difference in customer service when comparing other higher end dealerships and it shouldn't be that way. This dealership lacks in communication as I felt that I always had to call in to see what is going on with my Jeep instead of the other way around, being informed. A simple car wash goes a long way. At the end of the day, my service rep was nice and my car was fixed. More

Very happy with the service department. They were willing to work with my schedule and got the car done on time. They were willing to work with my schedule and got the car done on time. More

They are very helpful and with good service. I recommend Auto- Nation Chrysler Jeep. If you need oil change and other services. Always are there for you to help. I recommend Auto- Nation Chrysler Jeep. If you need oil change and other services. Always are there for you to help. More

Friendly service and got what I requested finished in no time. Also looked up my service history to make sure that I didn't need anything additional during my visit. time. Also looked up my service history to make sure that I didn't need anything additional during my visit. More

I had a fantastic experience at AutoNation Chrysler Jeep Broadway. My sales person, Jason Byrd, was the best! I purchased a Jeep Grand Cherokee and he was very thorough going over each vehicle component/o Broadway. My sales person, Jason Byrd, was the best! I purchased a Jeep Grand Cherokee and he was very thorough going over each vehicle component/option and actually helped me set up things like, memory seats, connect I-phone, radio stations etc... Jordan in finance was exceptional as well. She is very competent and a joy to work with. I highly recommend Jason, Jordan and this dealership! More

Everything was done to my satisfaction. I was pleased with everything. The car works fine now. I was pleased with everything. The car works fine now. More

Able to get my car in next day for possible engine related issue(s). Was diagnosed and new part installed that day. Chris (service technician) was great to work with and he monitored progress and kep related issue(s). Was diagnosed and new part installed that day. Chris (service technician) was great to work with and he monitored progress and kept me informed. Have always taken my 2015 Jeep Cherokee to this location since purchase in 2015 and will continue to do so. More

The take a long time to answer the phone. They rush you through and they out in on their system mileage incorrectly. The car was set in Kilometers. They are not careful in what they are d They rush you through and they out in on their system mileage incorrectly. The car was set in Kilometers. They are not careful in what they are doing. Maybe you need to hire more mechanics and service reps? I wanted to call to explain they put in the wrong mileage in the paperwork but I do not want to be on hold for 20-30 minutes. Moreover; when you use the automated system for a call back, you never get a call back. Poor service and it seems nobody cares. Your employees are burned out and I don’t blame them. Please take care of your employees, hire more people and maybe pay them more? That’s your decision, but I am not satisfied. More

Purchased 2017 Jeep, service dept. left engine cover off which was on the vehicle when purchased. Battery on vehicle ended up being bad, so I had to purchase a new battery. I have reach left engine cover off which was on the vehicle when purchased. Battery on vehicle ended up being bad, so I had to purchase a new battery. I have reached out to this dealership multiple times and was promised by David (sales associate) to receive a phone call back from Emily the sales manager, she never called me. I don't expect reimbursement for the new battey, although I wasn't expecting to have to buy one within a month. What I want, is the engine cover that was on the vehicle when I purchased it. The fact that I can't get a phone call from Emily the sales manager shows a lack of professionalism. At this time, I can't recommend this dealership due to my bad experience. More