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AutoNation Chrysler Jeep Arapahoe - Service Center
Englewood, CO
524 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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524 Reviews of AutoNation Chrysler Jeep Arapahoe - Service Center
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September 15, 2023
Poor communication. Very over priced for the work performed. Poor customer service. Had to return the car because work not performed correctly and the problem was not Very over priced for the work performed. Poor customer service. Had to return the car because work not performed correctly and the problem was not corrected. Extreme inconvenience for having to return vehicle for failed repairs and trying to still get to work. Never offered a rental car or a ride home after being told to brin g car back second time. More
by Tim Dudley Sr
Employees Worked With
Jacqueline
September 12, 2023
My service was nice and professional. They were very courteous about not trying to push for more then what I came in for. The wait time was not that very long either. Thank you. They were very courteous about not trying to push for more then what I came in for. The wait time was not that very long either. Thank you. More
by angela_williams_01
Employees Worked With
Alan Snyder, Justin Bantock
September 11, 2023
Thorough explanations upfront regarding service timing, expectations, and cost. Good communication throughout the process regarding additional services needed and cost. Dealer contacted my extended warra expectations, and cost. Good communication throughout the process regarding additional services needed and cost. Dealer contacted my extended warranty provider and provided me with a list of items covered by warranty and items that were my responsibility. More
by ron.angle
Employees Worked With
Lonnie,
September 08, 2023
Car service is expensive these days. We were pleased with the way Ronnie worked with us to make sure that the important work we needed got done and didn’t break the bank. Thanks Ronni We were pleased with the way Ronnie worked with us to make sure that the important work we needed got done and didn’t break the bank. Thanks Ronnie. More
by 1Cepntm
Employees Worked With
Ronnie
September 08, 2023
ATTENTION ATTENTION DO NOT USE THIS DEALERSHIP My wife had a scheduled appointment 2 weeks ago 8/07/23 to drop off our vehicle to be looked at. After she dropped it off we never once heard back from wife had a scheduled appointment 2 weeks ago 8/07/23 to drop off our vehicle to be looked at. After she dropped it off we never once heard back from anyone, no matter how many phone call attempts my wife has made, nobody would answer the xxxx phones. 8 days later we finally here back from the service department personal to tells us that the repair will take a couple of days and that they will order the part and have it shipped overnight. Today 8/21/23 weeks later my wife goes into the dealership requesting the status of our vehicle, they replied back telling her that they are still waiting for the part to arrive and that hopefully they will receive it by Wednesday so they can get our vehicle done by this coming Friday 8/25/23. Whatever happened to the overnight shipping and the lack of taking care of the customer. Please note that we live 2 states away and the longer they are keeping it the more expensive this is costing our family. So my wife decided to perhaps just sell our Jeep to them so they could take their sweet xxx time fixing it. But instead they were dishonest and they tried to tell her that our premium warranty wasn't going to cover it when it had already been approved in writing so that they could screw us out of money and charge the warranty both. They were trying double their money, instead of paying us the fair market value of the Jeep. I suggest not to sale your vehicle here (as she was told Kelly Blue Book means nothing here by the salesman), do not buy a vehicle here, do not have your vehicle fixed here....Go anywhere else and I'm sure you will have much more honest transaction! I've been to a lot of dealerships in my years and this is by far the worst one I have ever experienced. Do yourself a huge favor and avoid this place! I HOPE THE OWNER AND STORE MANAGER SEE THIS Mark Giardino More
by markgiardino40
Employees Worked With
Peter
