AutoNation Chrysler Jeep Arapahoe - Service Center

Do not use this dealership! This is by far the WORST experience I have ever had. My brand new 2018 Jeep experienced smoke under the hood in Nov 2018 and we drove it to the closes This is by far the WORST experience I have ever had. My brand new 2018 Jeep experienced smoke under the hood in Nov 2018 and we drove it to the closest dealer to look at it. They had the Jeep for 2 1/2 weeks with 1 phone call the entire time and could not tell me what was wrong, other than they had to "wait for parts" When it was all said and done, I had to pay $160 out of pocket for labor and service on an oil change and that was not covered under my warranty. Fast forward to July 11 when my Jeep started smoking on 1-70 on the highway with my young child and dog in the car. We pulled over and smoke was all over the vehicle. We had it towed to the same dealership as they already had a record of the previous incident. Brandon was my service tech who called me only 1 TIME in almost 3 weeks to tell me he wasn't quite sure what the issue was and that, they were "waiting for parts" They had no loaner, no information and I could not get a hold of anyone in service. When I finally walked in to demand answers, my car was suddenly ready and they said that it was all due to going to a different dealer for an oil change. They also tried to charge me for another oil change and labor, another $104. They were so rude and condescending and belittling. I didn't ever get a straight answer on what went wrong, and when asked if my car was at risk for going up in smoke and flames again, if they could guarantee their work, I was told that "there's never any guarantee" I was also told to fill out a survey. I told them I would be happy to as it has been terrible service, and they won't email me the survey. So, here I am. Do not use that dealer ever!! More

I was uncomfortable with the service depart from minute one I wasn't acknowledged at the service area even though there were 3 employees at their service desks. I did not have my Jeep serviced at this dealersh I wasn't acknowledged at the service area even though there were 3 employees at their service desks. I did not have my Jeep serviced at this dealership, I left after the communication I had with this department. I wrote an email to the general manager about my experience and never received a response. If you choose to have your vehicle serviced at this location be prepared for it to be an unpleasant experience. I will continue to have my Jeep serviced at a different location where my business is most appreciated. More

Horrible Service Not only did I have a horrible experience buying from this dealership (that’s a whole different negative review on its own) but my brand new 2018 Jee Not only did I have a horrible experience buying from this dealership (that’s a whole different negative review on its own) but my brand new 2018 Jeep Compass is already in the shop due to apparent electrical issues. I dropped my Jeep off at 8am & the service department told me they would have it ready by 5pm. 4:45pm rolls around and no communication from them, so I call to see if my car is ready. They said they had no idea what was wrong with my car and needed more time. After taking an entire day off work to handle this I asked if they would be able to provide me with a loaner car so I could get to work the next day while they continued to work on my car. They said they had no loaner cars available to give me, so I asked if they would be able to connect me with a car from an outside source (rental car company) they said no. I asked if they would reimburse me for a rental car if I went and picked one up & they said you can call Chrysler corporate and try to take it up with them. I asked if they could provide a shuttle ride to my work and they said no they wouldn’t be able to give me a ride to work. I attempted to call the 1800 number for Chrysler that he provided me (they were closed), no option to leave a VM. I called and asked for the service manager, it went to VM, I left a VM for him I called and asked to speak with the GM, they said he would give me a call in 5 mins, that was 45 mins ago... So now I’m stuck with a brand new car in the shop which I’m unable to drive & I’m stuck paying for a rental car out of my own pocket to get to work. Let’s hope they are least capable of repairing the car.... I’m not impressed that my brand new car is out of service & I received horrible customer service on top of it. I would never recommend anyone purchase or service a vehicle from this dealership. More

Terrible service! I have a brand new 2018 Jeep Wrangler Unlimited I took in 9 days ago. I had a knocking noise in the front end at low speed. Alec the service adviser o I have a brand new 2018 Jeep Wrangler Unlimited I took in 9 days ago. I had a knocking noise in the front end at low speed. Alec the service adviser on Monday was nice and called me that evening and ask to keep it another day. That was the last I heard from anyone, I had to call and Alec was always off that day no matter what day it was. I spoke to the sevice manager on Tuesday (I called) he was rude and a jerk! Wednesday was a blizzard, Thursday was a make up day. So I called Friday because, you guessed it no one called me. They couldn’t find the problem so they ask I’d a Tec could drive it over the weekend, I let him. Monday a week later, no call. I called Tuesday and they said they needed to drive it (“really” I’m not making this up) called Tuesday night and said it ready and there’s no noise. I picked it up today Wednesday and it sounds exactly the same. I personally recommend not ever going here for anything! The purchase was great with James (Andrew he goes by) but if this is their level of incompabency they do not desire your hard earned dollar! More

Wait is to long I am going to purchase a new Jeep in couple of month ,I have an remarkable 2008 overland ! I can tell you after waiting 3 hours for a oil change . I w I am going to purchase a new Jeep in couple of month ,I have an remarkable 2008 overland ! I can tell you after waiting 3 hours for a oil change . I will purchase it else where . I will make sure my business goes else where . More

They Cheaters and Liars! Never take your car to them.. I took my wife's 2014 Jeep as it was leaking at the rear differential. It was to be a warranty fix, but the stupid service advisor was lying to me th I took my wife's 2014 Jeep as it was leaking at the rear differential. It was to be a warranty fix, but the stupid service advisor was lying to me that there is a damage on the axel, which I knew there was not any damage. They also told me that an evaporator needs to be replaced, which was another lie. They wanted me to pay over $500 for a repair that should be covered by warranty. After many arguments, I left the stupid place and still paid over $150. The Service Manager was in it. I will never go to any Auto Nation place for service....I hated the experience. More

Adequate I have 2 vehicles, a '14 Grand Cherokee and a '16 JK Unlimited that I've recently had serviced here for recalls or maintenance. This dealership is on I have 2 vehicles, a '14 Grand Cherokee and a '16 JK Unlimited that I've recently had serviced here for recalls or maintenance. This dealership is only 5 minutes from my house and they are easy to get on the schedule. I'll hand it to them that they are trying to improve. My most recent visit was oil and tire rotation while I waited. They were done within the hour scheduled and communicated which is a huge improvement over an appointment 2 months ago. My disappointment with this service was I asked for a five tire rotation and they only did 4 and didn't do the recommended "rear cross pattern". I had to fix this at home myself and took less time than scheduling another appointment. More

Great experience I couldn't be more thrilled with my experience with the servicing of my 2016 Limited Grand Cherokee!!! I will definitely continue working with them in I couldn't be more thrilled with my experience with the servicing of my 2016 Limited Grand Cherokee!!! I will definitely continue working with them in the future. More

Horrible experience with sales and service I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids fo I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he busted his xxx to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours. More