AutoNation Chrysler Jeep Arapahoe - Service Center

Work was done to fix the issue just wish they would have informed me that it was going to take 5 hours I would not have waited around the dealership informed me that it was going to take 5 hours I would not have waited around the dealership More

Had appointment for struts on my 2016 Cherokee dropped it off Monday, they called late Monday said they only had one of the parts and it wouldn't be finished until Tuesday. So took it back of Tuesday morning off Monday, they called late Monday said they only had one of the parts and it wouldn't be finished until Tuesday. So took it back of Tuesday morning. I never heard from them all day and left messages for them to call me but never heard from them. So I went to the dealer after work when I was told the mechanic didn't get to my car. So I took my car because they wouldn't supply a loaner car. Took it back Wednesday morning dropped it off, again I never got a call back all day and was never able to reach the service agent. I finally got ahold of the agent and he said it was done. So I was able to pick up my car. The only real bad thing I would say is they need to make sure they always contact the customer and if they tell you your car will be done on that day get it done or call the customer and let them know ahead of time ... don't leave them hanging More

I always receive excellent service when bringing my Jeep in to the dealership. The employees are always very friendly and quick to help. Highly recommend. in to the dealership. The employees are always very friendly and quick to help. Highly recommend. More

We have purchased or leased four Jeep vehicles (Grand Cherokees, Cherokee and TrailHawk) from AutoNation Jeep Chrysler on Arapahoe Road in the last dozen years. Have always had a pleasant, professional Cherokees, Cherokee and TrailHawk) from AutoNation Jeep Chrysler on Arapahoe Road in the last dozen years. Have always had a pleasant, professional engagements with their sales and support staff. Great products, reasonable prices and effective service can be expected from this dealership. More

Very impressed with the quality of service and the kind and professional employees. Also very impressed with the quality of work performed on my keep. and professional employees. Also very impressed with the quality of work performed on my keep. More

Very professional they got me right in for my oil change , the waiting room very comfortable with free coffee and all employees seem very friendly , the waiting room very comfortable with free coffee and all employees seem very friendly More

A Jeep Wrangler is an iconic vehicle. It offers options no other vehicle does. I would suggest, however, that before purchasing one, have a friend who is a skilled mechanic. I originally purchased mine wit no other vehicle does. I would suggest, however, that before purchasing one, have a friend who is a skilled mechanic. I originally purchased mine with Medved in Castle Rock. To schedule either a repair or service there, you can only do so by leaving a voicemail and not one of the many I left was ever returned. After regretfully firing them, I moved to AutoNation. Service and repairs there were slow, but at first I was able to at least schedule them. Sadly, when an item under warranty failed, I was always forced to fight to get a loaner vehicle to use while the defective item was repaired. The last repair, a broken wire to the rear defroster coil, took five visits and nearly a year to repair. The dealership never initiated contact, I would wait for 1-5 months to hear a status update (my Jeep was driveable, so I was able to utilize it during this time, thankfully!), call, leave numerous voicemails which seemingly never reached anyone and finally get irritated enough to physically visit the dealership. In the end, I was told honestly, if somewhat condescendingly, that Jeep had had the issue of the wire breaking off on a great deal of Jeeps and was trying to find a cheaper solution than replacing the rear window (which was their diagnosis for mine) before repairing any more. Apparently, one of the highly paid engineers at Chrysler finally suggested simply gluing the wire back on and, after nearly a year, at the doorstep of winter, my insanely overpriced vehicle was "repaired" with a tube of superglue. Suffice it to say that I am currently searching for a Jeep dealership that achieves even a basic level of service and am hoping in the near future to switch to a vehicle that may not have a removable top but at least doesn't break down so much and when it does, can be repaired in a reasonable length of time by a team of professionals who answer their phones, return calls and treat a customer as if it is not their fault they spent fifty thousand dollars on a vehicle that breaks down. More

Horrible Parts SERVICE!! DO NOT BUY HERE!! We purchased Horrible Parts SERVICE!! DO NOT BUY HERE!! We purchased a Jeep about one week after buying the radio was shorting out. I called and the lady who an Horrible Parts SERVICE!! DO NOT BUY HERE!! We purchased a Jeep about one week after buying the radio was shorting out. I called and the lady who answered the phone said to bring it by anytime to have it looked at. I did just that, the service team was very rude and would not even look because they said that they were too busy. I then went to the GM and he took the time to look and have the parts service team order me a radio that would arrive in two weeks. Three weeks later no phone call to schedule replacement and when we called they had no record or idea of what we were talking about. My husband called and was speaking to the service person and he hung up on HIM!!! So he called the GM and he took the time to schedule the install on Saturday. I called back to confirm that I would have a vehicle to drive and he also was clueless as to what was happening!! This place sucks for customer service and organization. I feel that I should be compensated in some fashion with all of the horrible treatment and customer service. Do not buy from this location on Arapahoe buy from another location!!!!! More

"Free Maintenance Service" Purchased a 50,000K + jeep with 'free oil changes for a period. When I called for first service and told them it was part of my purchase and 'free' Purchased a 50,000K + jeep with 'free oil changes for a period. When I called for first service and told them it was part of my purchase and 'free' - I offered to drop it off for the entire day either Mon, Tues, Wed, Thurs, Fri. Nope - too busy, couldn't get it done even if I left it the entire day. They did offer to set an appointment on a Saturday which I reluctantly agreed to. We set it up for 1:00 p.m Saturday. I arrived at 12:45, checked in and the tech told me it would be ready in 3 or 4 hours!!! Said they don't actually make appointments it's more of a first come, first served. Additionally, he told me that they don't replace wiper blades for the first 12,000 miles regardless that it's in the warranty. Needless to say, I did not wait 4 hours for an oil change. Got a good deal on the jeep when I bought it. Found out after the purchase that they don't intend to make it easy or convenient if you actually want the 'free' service. Haven't been back since that experience and will never step foot in their dealership again. Mark More

Wow!!!! I have to say I usually don’t write reviews but I had to this time. I am a single 50 year old woman and have never felt so appreciative for all the help and patience that was given to me here at Jeep had to this time. I am a single 50 year old woman and have never felt so appreciative for all the help and patience that was given to me here at Jeep. Shout out to Gus for finding my perfect car and Demitri thank you for working your magic when no one else could. More