AutoNation Chrysler Jeep Arapahoe - Service Center

I was notified I had a recall on my Jeep. I was able to get into the Arapahoe Jeep dealership in one day and they had it fixed within 1 hr. I have been here before and have not had a good experience but th get into the Arapahoe Jeep dealership in one day and they had it fixed within 1 hr. I have been here before and have not had a good experience but they trying to improve from what I was told. I hope that is true and future service reflects todays. More

I had a great experience with my Jeep service , good service, good customer service, and car is running great, thank you service, good customer service, and car is running great, thank you More

Not a pleasant experience. Scheduled several service items, oil change (bought the service package when we purchased the Wrangler), check engine light (Evap System) and a persistent leak (coolant). C items, oil change (bought the service package when we purchased the Wrangler), check engine light (Evap System) and a persistent leak (coolant). Check engine light was some sort of manifold fitting on the gas tank, required new gas tank. Asked simple question about why the tank was $348 on MoparParts.com but nearly $700 at the dealer, was informed either I didn't know what I was looking at, or didn't know what I was talking about. I was "politely" informed that I had the option to have my vehicle serviced anywhere. Coolant leak was found to be originating from the gasket at the rear of the intake manifold. Coincidentally, the Wrangler had received a new long block (blown engine after less than 9 months of ownership, bought engine warranty when purchased, fixed under warranty, not a happy experience, but it got fixed), installation performed by this dealership, not more than 6-7 months prior where the same gasket would have had to replaced. Not happy how the conversation was progressing with the fuel tank I asked the service advisor to check and let me know about the intake gasket. I attempted to call back about 45 minutes later with the intent to speak to the manager. The same service advisor that I had spoken to before answer the phone, I asked for the manager. Was told manager was unavailable and that he was the person working with me. To be fair, the "advisor" and I discussed the fuel tank again, and the part number he referred to was an assembly and the part number I had researched was only the tank. That could have been how the original conversation went, but it didn't and I was never transferred to the manager. Since they could not determine how the dealership would be reimbursed for the parts/labor to repair the leaking gasket, I ended up just paying for it. After nearly 3 weeks, I just wanted my Jeep back. So, I paid the almost $2800 for a new gas tank, new intake gasket and an oil change. I understand the dealership needs to get paid. I understand that not everything is covered under a warranty. I understand when you buy a used vehicle, things break. What I don't understand is why an "advisor" cannot have a productive conversation without being condescending. You never know who is on the other end of the call and after personally working with the powertrain folks in Auburn Hills (which is why I knew to buy the engine warranty) I am not some internet troll that tries to get things for free by complaining. I guess people have bad days. Picking up the vehicle was different. The "advisor" that handled the final transactions was pleasant even shocked at the invoice amount. Drop off and pick up has always been pleasant. Too bad. Regardless, although I paid for 2 years worth of oil changes. I won't take my vehicle back to this dealership for service. Maybe my experience can be used as a coaching moment. More

Poor customer service from associate manager Adam which left a poor impression of dealership due to his lack of communication and rude comment. left a poor impression of dealership due to his lack of communication and rude comment. More

They brake something every time I take my Jeep in. More

I made an appointment for an oil change and tire rotation, and I was in and out quickly. I also spoke to the parts department while I waited, and the service agent there was helpful l, friendly, and rotation, and I was in and out quickly. I also spoke to the parts department while I waited, and the service agent there was helpful l, friendly, and informative. More

Excellent customer service and turnaround time on my jeep. Oil change and tire rotation only took 70 minutes. Lobby was very clean and provided coffee while I waited. jeep. Oil change and tire rotation only took 70 minutes. Lobby was very clean and provided coffee while I waited. More

The staff were really knowledgeable and very nice. My car was ready right on time. I would recommend this dealership to anyone. car was ready right on time. I would recommend this dealership to anyone. More

Many "fixes" brought my" Jeep back to life as new. Took the time to do it right. Thanks for getting me back on the road. the time to do it right. Thanks for getting me back on the road. More

Tom David went above and beyond to help with service on my Jeep. Great experience! Worked with Chrysler and management, and had it all ready on time. my Jeep. Great experience! Worked with Chrysler and management, and had it all ready on time. More