AutoNation Chrysler Jeep Arapahoe - Service Center

AwfulNation…Bought my vehicle there in 2018. Car AwfulNation… Bought my vehicle there in 2018. Car suddenly started having overheating issues, so I took it in. Brought it in on a Saturday, was told AwfulNation… Bought my vehicle there in 2018. Car suddenly started having overheating issues, so I took it in. Brought it in on a Saturday, was told it could not be looked at until Tuesday, due to holiday… fine, okay. But the good news that it was sill under pre-owned warranty with $100 deductible, so will be covered. On Tuesday I was told a list of things that were wrong: radiator issues, struts, etc, etc. Oh, and almost none of it is included in the warranty now, but at least they should be able to get it by Wednesday. Call Wednesday morning to find out when I can get it. Now they are missing a part that won’t come in until Friday. Can I have the part number to try and get it locally myself? Sure they will call back soon. They do not. Call them back hours later, now they suddenly have the part, and will be able to get done it by Friday. Called Thursday to see if they have a loaner car, since I’ve been renting since Saturday. Not only do they not have a loaner car yet, they are now saying it will be next week until it will be done, but they PROMISE it will be done by Tuesday, before I leave for travel on Wednesday. I call several times Tuesday, but get no answers so get there in the afternoon with high hopes. The radiator is fixed, but now the battery has mysteriously gone bad, which they will replace for another $400. Fine, I just need my car. I wait while they replace the battery. Somehow, the car is not running right. I end up having to rent a car for my trip. The service person could not care less. Eventually, I return from my trip. Turns out the car would not run due to a “software update.” The repairs ended up being $2800+, plus $2200+ to rent while my car set in their lot, and later because they missed a simple software update, after promising up and down to have the car ready in time. Oh, and when I did get my car, one of the tires was deflated. Terrible experience in every way. The person I dealt with was completely unsympathetic and not fit for a customer facing role. TLDR: Promised car would be done over and over, BS pre-owned warranty is useless. Ended up costing thousands in repairs and rentals. Service personnel couldn’t care less. More

The facility is adequate, but not very nice. Technicians are knowledgeable and helpful. Change oil light is STILL on. Second time that happened. are knowledgeable and helpful. Change oil light is STILL on. Second time that happened. More

Travis has been extremely helpful and knowledgeable regarding the service and upgrades on my Rubicon. It helps to have someone who drives the same vehicle as you and is enthusiastic about it. regarding the service and upgrades on my Rubicon. It helps to have someone who drives the same vehicle as you and is enthusiastic about it. More

DO NOT GO HERE. This place convinced my wife to have her AC refrigerant changed. Told her approx cost would be $160--then charged her $719.29. Then told her she needed to replace her radiator and they wou AC refrigerant changed. Told her approx cost would be $160--then charged her $719.29. Then told her she needed to replace her radiator and they would charge her $1600 for that. Luckily she didn't fall for the radiator scam. I tried to call several times to seek some relief--they have yet to return my calls. NEVER EVER go here. More

Kept my car all day. NEVER called when I could come get it. Work on unconnect not completed because connect was too old for update. No one EVER called to inform me of that. I just left my car there all day it. Work on unconnect not completed because connect was too old for update. No one EVER called to inform me of that. I just left my car there all day, paid transportation both ways. I called at 4:00 to find it was out in the lot. Couldn’t find it because it was so far back in the lot the attendant couldn’t find it either. The experience was a total disaster! More

The dealership itself looks nice. But. Trying to get ahold of anyone is a nightmare. Trying to reach to service department through the automated line always goes to a voice-mail. Calling the mainlin ahold of anyone is a nightmare. Trying to reach to service department through the automated line always goes to a voice-mail. Calling the mainline and requesting the operator/receptionist never gets answered. More

My experience has been extremely disappointing. I have to take my jeep in repeatedly for the same issue and the technicians never make it a priority. This last time I had an appointment set. Dropped my car o take my jeep in repeatedly for the same issue and the technicians never make it a priority. This last time I had an appointment set. Dropped my car off at 8am and they did not even look at it. I had to call 4 times for an update and they asked to keep it overnight and get done the next day. They did not even have the notes correct for what needed done. I have grown extremely frustrated with this service. More

Service center was busy but fast! Got called and updated about my service in a timely manner. Everything was repaired the same day. Great experience. about my service in a timely manner. Everything was repaired the same day. Great experience. More

The techs were communicative, thorough and professional. The only thing I’d say needs improvement is the extended dealer’s warranty. The work my car needed was not covered under it. Car repairs can be ver The only thing I’d say needs improvement is the extended dealer’s warranty. The work my car needed was not covered under it. Car repairs can be very costly which is exactly why I purchased the extended warranty only to be told what I needed was not covered. Being told what is and isn’t covered at the time of purchase or providing a place to look what kind of coverage the consumer has would be helpful. More

No one has called me back in several days with a status. Horrible service. Third time auto nation doesn’t do what it says on its warranty. With my GMC they told me my tires were just loud and then my wheel Horrible service. Third time auto nation doesn’t do what it says on its warranty. With my GMC they told me my tires were just loud and then my wheel bearings almost came off and caused an accident. Auto Nation service needs some significant help. I almost didn’t buy again through them but was reassured they would stand behind their service. Unfortunately they have not. More