AutoNation Chrysler Jeep Arapahoe - Service Center
Englewood, CO
527 Reviews of AutoNation Chrysler Jeep Arapahoe - Service Center
To be honest, this dealership is close to my house and thought it would be an easy drop off. Dropped off my Jeep to get a few items fixed, was told multiple times it will be done Friday or Monday… well a thought it would be an easy drop off. Dropped off my Jeep to get a few items fixed, was told multiple times it will be done Friday or Monday… well a month later and after picking it up the problem was not fixed. I understand in the current world we are in that availability of parts and service is difficult to come by. I was told the part they ordered was doing the same thing as the original, they had it for a month and didn’t think to check it? I’m not 100% convinced that the part was ever truly ordered to be replaced. Any form of communication of a realistic pickup time or issues would have been great. I had to call every Friday Monday to see if my vehicle was ready for pickup. Trying to give the benefit of doubt on this and the time we are in. More
The customer service here was awful! They told me an appt time doesn’t matter and only holds your spot for the day. They didn’t even realize my car was there (even after I called to tell They told me an appt time doesn’t matter and only holds your spot for the day. They didn’t even realize my car was there (even after I called to tell them the keys are in the early drop off box). I called twice for an update and they kept saying your car was being seen, come to find out each person was lying, it was four hours past my appt time and my car still hadn’t been seen and I hadn’t gotten the first update from them. I asked if they could update me so I should know if I’ll have my car back today or tomorrow and still nothing. My husband even called and left a message with the manager and no call back. Overall terrible experience and taking my vehicle elsewhere. More
Brian was very nice, helpful and professional, and got me finished before the time that was estimated. In the past, I have had to wait the whole day or more. Overall, the customer service is great! me finished before the time that was estimated. In the past, I have had to wait the whole day or more. Overall, the customer service is great! More
Travis was great to work with, He got me taken care of quickly and the service team did a great job also my jeep has never driven well but after they looked at it now it drives as expected quickly and the service team did a great job also my jeep has never driven well but after they looked at it now it drives as expected More