AutoNation Chrysler Jeep Arapahoe - Service Center
Englewood, CO
524 Reviews of AutoNation Chrysler Jeep Arapahoe - Service Center
Everyone was very courteous. I enjoyed working with AJ! He was professional and let me know of the issues concerning my car and never pressured me into having additional work don I enjoyed working with AJ! He was professional and let me know of the issues concerning my car and never pressured me into having additional work done More
I had a complicated insurance claim due to theft and it required a lot attention. Initially, when I brought my vehicle for repairs , the service advisor (Who no longer works here) was horrible. I was trave required a lot attention. Initially, when I brought my vehicle for repairs , the service advisor (Who no longer works here) was horrible. I was traveling for work a lot during that time, and I could not stop by regularly so my vehicle sat there for months. He would not communicate with the insurance adjuster or myself and there was always an excuse. As a result my claim was denied twice. I was ready to pick up my vehicle and take it elsewhere. That’s when Travis Boling, the assistant service manager, learned about my situation. He immediately took action and resolved my claim within days. Travis communicated with me and the insurance company effectively, and regularly. He changed a very negative experience, and even worst review into a positive one. Thanks to Travis, I found a shop that I can trust and return to in the future. More
Did not fix the issue with my car. Said they did. Called to speak with the service department and they said they would call me back and ASAP, 6 hours later, no phone call!!! Said they did. Called to speak with the service department and they said they would call me back and ASAP, 6 hours later, no phone call!!! More
I took my car in for a service repair and Harlow was incredible. He went above and beyond to make sure the service was done quickly and worked with my insurance to get everything taken care of. If you a incredible. He went above and beyond to make sure the service was done quickly and worked with my insurance to get everything taken care of. If you are looking for a dependable service, I highly recommend! More
To be honest, this dealership is close to my house and thought it would be an easy drop off. Dropped off my Jeep to get a few items fixed, was told multiple times it will be done Friday or Monday… well a thought it would be an easy drop off. Dropped off my Jeep to get a few items fixed, was told multiple times it will be done Friday or Monday… well a month later and after picking it up the problem was not fixed. I understand in the current world we are in that availability of parts and service is difficult to come by. I was told the part they ordered was doing the same thing as the original, they had it for a month and didn’t think to check it? I’m not 100% convinced that the part was ever truly ordered to be replaced. Any form of communication of a realistic pickup time or issues would have been great. I had to call every Friday Monday to see if my vehicle was ready for pickup. Trying to give the benefit of doubt on this and the time we are in. More