AutoNation Chrysler Jeep Arapahoe - Service Center

Auto nation might regret reminding me to fill out this review. I have a Pacifica hybrid with under 9000 miles on it. The check engine idiot light came on so I contacted the Arapaho Chrysler dealer for a review. I have a Pacifica hybrid with under 9000 miles on it. The check engine idiot light came on so I contacted the Arapaho Chrysler dealer for an appointment. With my schedule and their openings I had to schedule 5 weeks out. Come the day of and it’s the biggest snow storm of the year but I’ve got an appointment and I’m going to keep it. I end up at the dealer early. Now my understanding is that the way to diagnose the meaning of the check engine light is to plug it into the computer and it tells you what is wrong. Not a big deal. Imagine my surprise when I was told I could get my car back in four or five days. Me “What? I have an appointment “ service rep “that just means we will put you in line to have the car looked at. Check back next week. If you don’t want your appointment we can reschedule “. Note the preceding sentence was not spoken in an accommodating tone of voice. It was more of a, if you don’t like it you can go to hades tone. At this point I was not a happy camper and didn’t want the car back till I was sure it was safe and dependable. Me” ok keep it. Can I get a ride home?” Rep. “ No because of covid we are not giving rides or providing loaners”. I would like to point out not one person in the dealership was wearing a mask or practicing social distancing so there is some kind of a huge disconnect there. Then just to top it off the rep locked my keys in the car and had to pry the door ajar to reach in with a long tool to flip the lock manually. I’m not sure that he didn’t slightly tweak the door. My wife was kind enough to drive 20 miles through the aforementioned snow storm to retrieve me. Four days later I got my car back and it needs a part that might be available in a month or so. The car is safe to drive and in the current environment I’m not surprised that there is an issue with parts availability. On the other hand, I think it shows a total lack of consideration to not be prepared to run a diagnostic test in a timely manner for a person that has an appointment. It’s kind of like showing up at the hospital for a scheduled operation and being told “ well we’ll get around to you in a few days.” When I picked up my car I didn’t have to deal with the disrespectful rep who checked me in. I got one of the nice ones. I am now waiting patiently for the call telling me the part is in. More

Great service and communication. Vehicle was repaired perfectly. The service team was very professional. Thanks! Vehicle was repaired perfectly. The service team was very professional. Thanks! More

Identified problems when others didn’t noticed. Friendly staff and great service. Made every effort to resolve problems and ensure good results. Friendly staff and great service. Made every effort to resolve problems and ensure good results. More

I've been taking my Jeep to AutoNation Chrysler Jeep Arapahoe for many years for service and maintenance. I have always found the staff to be friendly and professional. What is important to me is that Arapahoe for many years for service and maintenance. I have always found the staff to be friendly and professional. What is important to me is that they "know cars". Their shop has the feel of service versus sales. More

I understand the times but when you make an appointment 1 week away, then when you get there you should not be told they will not be able to get to the car until tomorrow. why make an appointment. Then tel week away, then when you get there you should not be told they will not be able to get to the car until tomorrow. why make an appointment. Then tell me see that stack of papers on the managers desk those are all people waiting. for service. The car went in on a Tuesday and was never able to picked up until Friday. Never kept me informed what was happening with my car. More

my vehicle has been serviced here since new in 2017 and, that in itself speaks for itself that in itself speaks for itself More

AJ did an amazing job taking care of me and my Jeep! ! He got my Jeep back quickly and made sure that I wasn’t waiting long! He answered all of my questions and was kind and honest! AJ has exceptional cu ! He got my Jeep back quickly and made sure that I wasn’t waiting long! He answered all of my questions and was kind and honest! AJ has exceptional customer service skills and made my visit for an oil change easy and stress free! I wish more people in this industry were like him! Thanks AJ! More

Good service at a good price. What else do you need to know? Very personable. What else do you need to know? Very personable. More

The service writer greeted me as soon as I drove in. He was professional and informed me of how long the service would take. The job was finished ahead of the time he gave me. He was professional and informed me of how long the service would take. The job was finished ahead of the time he gave me. More

They got us in quite fast. Did a excellent job. My only complaint was they didn’t have a loaner car for us to Israel so we had to get a rental. But they kept us informed and we Did a excellent job. My only complaint was they didn’t have a loaner car for us to Israel so we had to get a rental. But they kept us informed and were quite knowledgeable about our Jeep. Would go there again in a heartbeat. Thanks guys! More