AutoNation Chrysler Jeep Arapahoe - Service Center

2018 - JK 2 dr, 14K miles, original owner. My wife took in our jeep to get the oil changed on 3/7/22 and met with the Service Advisor (and Assistant Service Manager) - Zackarie Perry. The on My wife took in our jeep to get the oil changed on 3/7/22 and met with the Service Advisor (and Assistant Service Manager) - Zackarie Perry. The only choice he gave her was a $108 oil change. When I picked the jeep up, I asked (very specifically) if this is the same oil change I'd been getting previously via Jeep Wave, seemed a bit higher than expected and not consistent with the "maintenance mailings" I get quite often with $40 oil changes. Without looking, he said "yes, of course". I challenged that and he said it was the same. So...I went home and pulled the receipts from the two previous oil changes ...it WASN'T the same. At a "provable" minimum, he had added in the "add-on - Motor oil Treatment" for $20. Of course my wife had no idea he was "adding - on" treatments, that she would have declined if asked. So...you get two stars Mr. Perry, for flat out answering to my face without checking the facts and for what appears to be you taking advantage of a women walking into the dealership, upselling services. The final poor nit was the "reminder" sticker was on the floor of the jeep when I got in to go home...it was the old one. Took it in to Mr. Perry and asked about it...I had to ask for a new one and he seemed put out that I'd ask for it. Didn't really appreciate the lack of attention to detail. I think Jeep could have done it better, especially since I bought it there. More

Called to schedule an appointment on a "check engine" light and a message that said "Four wheel drive may be unavailable". Was surprised they offered next day but I said 3 days later would be fine. I a light and a message that said "Four wheel drive may be unavailable". Was surprised they offered next day but I said 3 days later would be fine. I asked if I could drop it off Thursday and have them start on it first thing Friday. I dropped the car off Thursday night and left a note to be called with an estimate. At 1:30 on Friday I called and the person said that he was "trying" to get my car in but because it was a diagnostic it was low priority and they probably wouldn't even look at it until Tuesday. I was shocked if you can't see it till Tuesday schedule the appointment for Tuesday. It's not easy for me to bring in my car and get a ride home. I am in the process of trading in 2 cars: a 2004 Ford Explorer SporTrac and a 2010 Mustang and was planning on purchasing 2 newer cars in the next 90 days. Your Dealership will no longer be on the list of places I will shop for those cars. More

The service tech was very helpful and friendly, was very communicative and did a fantastic job of following up and letting us know the status of our vehicle and the work that was being completed throughout communicative and did a fantastic job of following up and letting us know the status of our vehicle and the work that was being completed throughout the day. More

Aj helping me out a ton when I needed my oil changed on my Gladiator right away. Super friendly and understanding. my Gladiator right away. Super friendly and understanding. More

They have been very helpful and provided the services in fairly timely manner. Waiting area could use more comfortable seating but the people were great. fairly timely manner. Waiting area could use more comfortable seating but the people were great. More

Staff always professional and not pushy on making sales. I had forgotten something in my Jeep Grand Cherokee and repair manager had the tech bring the Jeep back out. Service time is alway around 90 minute I had forgotten something in my Jeep Grand Cherokee and repair manager had the tech bring the Jeep back out. Service time is alway around 90 minutes More

Absolutely amazing customer service! I recommend this dealership with the highest standards. Truly appreciate the service department!! I recommend this dealership with the highest standards. Truly appreciate the service department!! More

The warranty work was done with an inspection. The service department fellow was not particularly friendly and I had to ask for the inspection as noted by the warranty letter. The service department fellow was not particularly friendly and I had to ask for the inspection as noted by the warranty letter. More

The staff were attentive and professional with the check in process quick and easy. The only reason I didn’t give 5 stars is because the waiting area (during the service) could do with a little attention. G in process quick and easy. The only reason I didn’t give 5 stars is because the waiting area (during the service) could do with a little attention. Great place to take your Jeep! More