AutoNation Chrysler Jeep Arapahoe - Service Center

The garage is clean and well maintained. The staff friendly, knowledgeable and attentive. I trust this establishment and would recommend their service. The staff friendly, knowledgeable and attentive. I trust this establishment and would recommend their service. More

Team is always courteous, helpful, and knowledgeable. I only take my jeep here. Thank you Suzanne I only take my jeep here. Thank you Suzanne More

Great service and guidance. Very friendly. Was a quick turnaround. We're able to resolve my concerns immediately Very friendly. Was a quick turnaround. We're able to resolve my concerns immediately More

Scheduled a service appointment over a month out. Got there on Thursday 7am, and was told they could might be able to look at it on Monday. Single dad, 2 kids, work, and activities. Can't be wit Got there on Thursday 7am, and was told they could might be able to look at it on Monday. Single dad, 2 kids, work, and activities. Can't be without a car for 5 days. That is assuming workndone on same day the diagnose...which wasn't necessary, as i told them exactly what needed fixed. Excuse was that they are short staffed. Maybe a better idea would be to not schedule so many appointments. More

Charged me for an oil change. Told me I did not have the service maintenance package after my car was already in the bay being serviced. I do have the service package until 20 Told me I did not have the service maintenance package after my car was already in the bay being serviced. I do have the service package until 2025! They looked it up after I called.and spoke to the office. Said I would be refunded immediately. I still have been refunded. I have called multiple times and left messages. No phone call back and no refund! More

Service was great, their recommendations were spot on and my Wrangler is ready for summer! my Wrangler is ready for summer! More

2018 - JK 2 dr, 14K miles, original owner. My wife took in our jeep to get the oil changed on 3/7/22 and met with the Service Advisor (and Assistant Service Manager) - Zackarie Perry. The on My wife took in our jeep to get the oil changed on 3/7/22 and met with the Service Advisor (and Assistant Service Manager) - Zackarie Perry. The only choice he gave her was a $108 oil change. When I picked the jeep up, I asked (very specifically) if this is the same oil change I'd been getting previously via Jeep Wave, seemed a bit higher than expected and not consistent with the "maintenance mailings" I get quite often with $40 oil changes. Without looking, he said "yes, of course". I challenged that and he said it was the same. So...I went home and pulled the receipts from the two previous oil changes ...it WASN'T the same. At a "provable" minimum, he had added in the "add-on - Motor oil Treatment" for $20. Of course my wife had no idea he was "adding - on" treatments, that she would have declined if asked. So...you get two stars Mr. Perry, for flat out answering to my face without checking the facts and for what appears to be you taking advantage of a women walking into the dealership, upselling services. The final poor nit was the "reminder" sticker was on the floor of the jeep when I got in to go home...it was the old one. Took it in to Mr. Perry and asked about it...I had to ask for a new one and he seemed put out that I'd ask for it. Didn't really appreciate the lack of attention to detail. I think Jeep could have done it better, especially since I bought it there. More

Excellent service advisor, Tom has been very helpful. I would recommend this dealership to anyone. I would recommend this dealership to anyone. More

Called to schedule an appointment on a "check engine" light and a message that said "Four wheel drive may be unavailable". Was surprised they offered next day but I said 3 days later would be fine. I a light and a message that said "Four wheel drive may be unavailable". Was surprised they offered next day but I said 3 days later would be fine. I asked if I could drop it off Thursday and have them start on it first thing Friday. I dropped the car off Thursday night and left a note to be called with an estimate. At 1:30 on Friday I called and the person said that he was "trying" to get my car in but because it was a diagnostic it was low priority and they probably wouldn't even look at it until Tuesday. I was shocked if you can't see it till Tuesday schedule the appointment for Tuesday. It's not easy for me to bring in my car and get a ride home. I am in the process of trading in 2 cars: a 2004 Ford Explorer SporTrac and a 2010 Mustang and was planning on purchasing 2 newer cars in the next 90 days. Your Dealership will no longer be on the list of places I will shop for those cars. More

The service tech was very helpful and friendly, was very communicative and did a fantastic job of following up and letting us know the status of our vehicle and the work that was being completed throughout communicative and did a fantastic job of following up and letting us know the status of our vehicle and the work that was being completed throughout the day. More