AutoNation Chrysler Jeep Arapahoe - Service Center

Worst possible warranty service interaction ever. Tried to charge a diagnostic fee for a warranty repair. Never called with estimate just performed work tried to charge above the warranty repair dedu Tried to charge a diagnostic fee for a warranty repair. Never called with estimate just performed work tried to charge above the warranty repair deductible, and then argued about the price. Then when I sent in to pick the Jeep up, the air filtration system was apart laying on the passenger side floor. I had to reassemble the filter system myself. Never will I do near this place again! More

After dropping off my Jeep (that I bought used from the dealership 60-days prior) for repairs, I was told "the garage was backed up". If I took my car back, I'd lose my place in line. They claimed that n dealership 60-days prior) for repairs, I was told "the garage was backed up". If I took my car back, I'd lose my place in line. They claimed that no cars were available to loan out in the meantime. It was a week before a mechanic looked at my car and another week before it was fixed. The only reason there is one start is that they did not hassle me very much on covering the repairs under warranty. My car, though, is not completely fixed. The rear gate does not close properly - which they were originally not going to fix. After they attempted to fix it, it was determined to be a part failure - a part that is not in stock. I'm driving my Jeep with back gate strapped closed. When they suggested I fill out a google review, they gave a phone number to call to try to work things out first - the phone number is disconnected. More

The vehicle protection plan is a rip-off - the service advisors are unprofessional and not aware of the car rental program. advisors are unprofessional and not aware of the car rental program. More

Lost appointment but they worked me in. It took a little longer but they were very thorough. It took a little longer but they were very thorough. More

It’s very difficult to get anyone to call you back, even when you vehicle is actively being worked on. It’s understandable, but simple repairs take several weeks. when you vehicle is actively being worked on. It’s understandable, but simple repairs take several weeks. More

My husband and I have had nothing but great experiences with this dealership. Harlow in the service department especially has been very helpful both times I have gone in to get my oil changed. I work night with this dealership. Harlow in the service department especially has been very helpful both times I have gone in to get my oil changed. I work night shift and had to bring my toddler with me this recent time and I couldn’t thank Harlow enough for trying to get my car in and out as fast as they could even though they were backed up that morning. I was so incredibly thankful! More

I kinda didn’t think to much of this dealership at first but they went way beyond my expectations, so now I would fully recommend this dealership to anyone but they went way beyond my expectations, so now I would fully recommend this dealership to anyone More

They did a great job- took care of what i needed and they are ordering a part for the something. are ordering a part for the something. More

They provide great customer service but when you have an appointment it still takes a couple days for them to even look at your vehicle for diagnosis. The matrix pricing for parts is unreasonable, especiall appointment it still takes a couple days for them to even look at your vehicle for diagnosis. The matrix pricing for parts is unreasonable, especially when you can buy factory parts for wholesale prices all over the internet. More

The whole service department was courteous and professional. I felt comfortable with speaking with the entire team professional. I felt comfortable with speaking with the entire team More