AutoNation Chrysler Jeep Arapahoe - Service Center

Might be the worst company in the world, certainly the worst service at the most expensive price. NEVER buy their extended warranties or any of their service lies. Avoid buying anything from them you do worst service at the most expensive price. NEVER buy their extended warranties or any of their service lies. Avoid buying anything from them you don't want to fix yourself. I can't believe I was lied to about the price, had extra charges added for things not used and nothing was done despite the failure being directly related to a previous repair they screwed up. More

The service staff have really gotten better over the years and are really nice to work with. However, the one reason I can't give them 5 stars is because the waiting area is terrible. It's very uncomfor years and are really nice to work with. However, the one reason I can't give them 5 stars is because the waiting area is terrible. It's very uncomfortable with torn couches and not enough chairs. And it's hard to work there when you bring a laptop compared to other dealers on the same road. They really need to up their game in the waiting area. More

My oil change was quick and easy. I had to wait at the service waiting room, it was clean and had tables and chairs. They were friendly and very helpful I had to wait at the service waiting room, it was clean and had tables and chairs. They were friendly and very helpful More

Service Department Review. In a word: Inefficient. Started with personnel unable to find my appointment in the system even though I both received and presented a confirmation n In a word: Inefficient. Started with personnel unable to find my appointment in the system even though I both received and presented a confirmation number. Dropped vehicle off just before my scheduled 9:30AM appointment time for my vehicle's first (purchased in new condition) 20,000 mile servicing. After 2 hours (11:30AM) I receive a call stating that they didn't have any oil filters in stock for my vehicle...So my vehicle now needs to be kept for an additional 3.5 hours to allow an oil filter to be delivered. Technician said the vehicle would be ready around 2:30PM but quickly changed the pickup time to 3:00PM to allow time for deviation. So 3:00PM comes around and still no communication from the service department yet. My wife and I finally just decided go ahead and take an Uber to the dealership just so we could be there when the vehicle was eventually ready. We walk in around 4:00PM and we hear "Oh we were just getting ready to call you! Perfect timing!" Technician gave us a free car wash...6.5 hours for my vehicle's first 20k servicing. Inefficient. More

The service department is awful. They fix the problem but it took 4 days to get the key fob batteries changed on my 2022 Compass, my car was filthy when returned with glue from the They fix the problem but it took 4 days to get the key fob batteries changed on my 2022 Compass, my car was filthy when returned with glue from the maintenance tag stuck on the dash, about 6+ inches of unsightly white goo on a black dash board, the key fob wasn't even closed properly, it is still partially open.... I just purchased a couple of months ago. Sales is 5+ stars, Service department needs help. I had to call on the 3rd day to get the assigned service manager to notice my ticket was assigned to him. I was treated like I was interfering when I entered the service department. I never had such a bad experience in my life. More

The service person assigned, Alex was rude and highly non communicative. Given some of the other reviews on this site it seems Alex is a common thread of poor customer service. Dropped the vehicle in the am communicative. Given some of the other reviews on this site it seems Alex is a common thread of poor customer service. Dropped the vehicle in the am on a scheduled recall. Phoned about 3pm to check status only to find out they hadn’t even gotten to it and it needed to sit overnight. Additionally, the work I asked to be completed on the car via an inspection was not completed to my satisfaction. I would not recommend this dealership. The internals looked close to someone’s garage shop with some specialized equipment. More

I had a really great experience with Alex and auto nation jeep service. They got back with.me quickly they were very helpful Stuart jeep service. They got back with.me quickly they were very helpful Stuart More

Have always had great service and the employees are knowledgeable and friendly plus they always accommodate me when I need service. knowledgeable and friendly plus they always accommodate me when I need service. More

They had my jeep for 5 weeks, did not fix anything. Finally picked it up because I got fed up not having a car. Was suppose to contact me to have me bring it back instead closed the ticket. Inexcusable Finally picked it up because I got fed up not having a car. Was suppose to contact me to have me bring it back instead closed the ticket. Inexcusable service, their phones do not work so you can't get ahold of them. If I reported them to AutoNation who never even responded to my complaint. I never even imagined I could have an experience that bad. More

Alexander Johannes has screwed up multiple times and never is apologetic or helpful. he neglected to use our coupon for 3 oil changes and then despite declining a tire rotation, bc hubby specifically sa never is apologetic or helpful. he neglected to use our coupon for 3 oil changes and then despite declining a tire rotation, bc hubby specifically said, "no thanks, i get that done for free at discount tire", he did it regardless and charged us for it. when hubby brought that up, he asked, "do you want them to rotate them back?" what a foolish thing to ask. take accountability for your lack of work ethic, lack of attention, and refund the money. he did after my husband asked for a refund, but do they pay you extra to be so ignorant and not give a darn about the customer? The last time my son was in (also had a 3 peat oil change coupon that Alexander ignored), i had to take the time next day to walk in and get the package that Alexander failed to do. he was really uncaring and unhelpful and said he couldn't do anything about it. i asked for a manager, he said that he was out or busy. Then, thankfully, the manager walked out of the office and i asked kindly to speak with him over this issue. he quickly told Alexander to change the 27 and make a note that we bought 3, so that it is in the system and there will be no issue next time and to ensure that there are 2 oil changes remaining at the 3 for $100. Alexander seems to do bare minimum in every interaction that we have had with him. he clearly doesn't like his job and he should not be there working in customer service. Also, if you don't find someone in the waiting area, maybe they went for a walk, or to the lavatory. call their phone, ALex!!!! Hubby left for a bit, came back and sat around, and finally he went to check bc it had been so long, and while waiting for Alex to check status, hubby looked outside and the jeep is just sitting there- done and ready to go! Alexander as clueless as he is caring! DUH!!!! On another note. Service techs/anyone who drives our cars. leave the radio as we have it, leave our seats as we have them (you are driving for a matter of minutes, you have no business changing our customizations!), clean your fingerprints off of the steering wheel, door handle, and gear shifter. remove the floor foot paper, and the number tag. we shouldn't have to clean up after and toss rubbish for you. Lastly, i feel at times when we have an appointment, but choose to leave, that you take your darndest time with our vehicle(s). That is not ok. I have things to do, so whether i wait or go, you should adhere to my appointment time and take care of me as soon as possible, not assume that i can wait all day on you and everyone else that comes in after my appointment. This happened (ALEX again) on our other (2013) jeep in january. he pretty much kept the jeep all weekend long! i meant to review then, but i was so peeved i had nothing good to say. More