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AutoNation Chrysler Jeep Arapahoe - Service Center

Englewood, CO

4.5
550 Reviews

550 Reviews of AutoNation Chrysler Jeep Arapahoe - Service Center

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June 21, 2023

I'm writing to give five-star kudos to Ronnie Alberty at AutoNation Arapahoe. My SRT was smelling of rubber which means a problem with the belts. And I noticed that the heat indicator kept vacillating. My f More

by douglasjackson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ronnie Alberty
Jun 24, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2023

Well after waiting 2 hours for an oil change I went to check only to find they hadn't started because my keys were "missplaced" they made up for it by providing the service for free. I'd also like to add More

by d528087
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I, don't, remember
Jun 23, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.

June 20, 2023

Easy to schedule appt online for oil change & tire rotation. Was assisted fairly quickly when arrived for the appt, told may take @ an hour and a half. was offered bottled water while I was seated in More

by Suzy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service advisor Henry Khu
Jun 24, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi Suzy, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

June 20, 2023

My 2022 Jeep overland had a recall item. I was able to get the vehicle in quickly and the inspection was done while I waited. Fortunately there were no problems with the steering column More

by a0mni
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
AJ
Jun 24, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

June 19, 2023

I bought my Jeep here, I've had it serviced here before with mixed results. My last visit I have never ever been treated so poorly by ANY person in the service industry. The award winner for worst behavio More

by Paul Honnoll
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alec Johannesman
Jun 22, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hello Paul, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 900-0794 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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Jun 22, 2023 -

Paul Honnoll responded

I hope others read this and take their vehicles to a respectable shop to handle repairs. I hope they don't purchase a vehicle from Autonaton Jeep on Arapahoe. I will do my best to let people know how I was treated so they don't have to go through it at your unprofessional place of business. I let them know I would be sharing my experience when I was there and being treated like a moron. So no, I won't be calling, visiting or shopping there or any other Autonation dealer again. Thank your service guy, Alec, for that.

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June 16, 2023

Got an appt quickly and they repaired my A/C and fob issues in a timely manner. More

by larryren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
Jun 19, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 16, 2023

This was my first visit for service and Ronnie Alberty was very good to work with. He clearly explained what might need to be done depending on the diagnostics results for the inoperative radio and rear More

by jrw1045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Alberty
Jun 19, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 15, 2023

Wonderful place to get my Ram 1500 serviced. Nice facility and great customer service. I would recommend to any of my friends and family More

by Airborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Johannesman
Jun 19, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chrysler Jeep Arapahoe and we hope to be of service again in the future.

June 14, 2023

They had convenient appointment times available and got me in quickly for service at the time promised. More

by lastnameisdean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 18, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 13, 2023

AutoNation sent me an email about a recall. I was instructed to call and check availability of parts. I was told they have the parts and was scheduled for 8:30 appointment. I arrived and they t More

by scottlakey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't want them fired!
Jun 18, 2023 -

AutoNation Chrysler Jeep Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 900-0794 to discuss what we can do to help.

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