AutoNation Chrysler Jeep Arapahoe - Service Center

The person I dealt with was Ronnie. He is Outstanding. Answered every question and kept me informed He is Outstanding. Answered every question and kept me informed More

the service dept. was excellent, with prompt and courteous service.Justin made sure I was informed me of was was needed and went above and beyond to make sure all was was excellent, with prompt and courteous service.Justin made sure I was informed me of was was needed and went above and beyond to make sure all was handled in a professional and timely manner!! More

Fast repair times with good pricing. Excellent communication and it was done on time! Will be bringing my Jeep back! Excellent communication and it was done on time! Will be bringing my Jeep back! More

Online appointment was easy. Jeep service was friendly, efficient, on time and advice for upcoming service was provided. Jeep service was friendly, efficient, on time and advice for upcoming service was provided. More

Everything went great from making the appointment to arriving and having the problems solved in a timely manner. Thanks for getting my Jeep back to me sooner. arriving and having the problems solved in a timely manner. Thanks for getting my Jeep back to me sooner. More

Rex delivered outstanding customer service! He answered all my questions. Overall this experience was superb He answered all my questions. Overall this experience was superb More

The customer service is awful. .. When you first arrive, you awkwardly stand there and wait until an employee finds it convenient to assist you. I scheduled an overpriced service pa .. When you first arrive, you awkwardly stand there and wait until an employee finds it convenient to assist you. I scheduled an overpriced service package that took five separate visits over six weeks to get the work completed. I showed up to two of the appointments and was told that I was not on the schedule and to come back. Another appointment, I was told (the day of) that they would need to keep the vehicle overnight, which was never brought to my attention prior. They did not have a courtesy vehicle to use while they fumbled with my vehicle. The invoicing is confusing and complicated. The communication and status updates is unclear and inconvenient. When you try to call the store to get an update on your vehicle, nobody answers. If someone does answer, they're from Florida and know nothing about your vehicle. The experience and process was extremely frustrating and inconvenient. More

I called to make appointment on a Saturday afternoon at 4 and I was able to get in Monday morning. I was back in my truck Wednesday afternoon. Speedy service and service advisors were all class acts. and I was able to get in Monday morning. I was back in my truck Wednesday afternoon. Speedy service and service advisors were all class acts. More

Jeep service was done quickly and service techs were courteous and helpful. Great great job! courteous and helpful. Great great job! More

My service contact was out sick after dropped my Grand Cherokee off for spark plug replacement. Since there was no message saying so, I continued leaving him messages to get a status update. It took 3 d Cherokee off for spark plug replacement. Since there was no message saying so, I continued leaving him messages to get a status update. It took 3 days to get my car back. Could have been resolved easily with a voicemail greeting informing me of the situation. I'm also frustrated with how Mopar is handling extended warranty requests, as I'm told that the dealer can only submit requests for approval via email, which can take several days to get a response back, thereby tying up the vehicle for way too long. But, this isn't the dealers fault... More