AutoNation Chrysler Jeep Arapahoe - Service Center

This was my first visit for service and Ronnie Alberty was very good to work with. He clearly explained what might need to be done depending on the diagnostics results for the inoperative radio and rear was very good to work with. He clearly explained what might need to be done depending on the diagnostics results for the inoperative radio and rear hatch. The bill for the cost of repairs was more than I thought we would have to pay, but I understand the Jeep service guys have to adhere to the labor and parts costs Jeep corporate requires them to quote. If I have to return for any reason for service Ronnie would be the person I want to deal with. My only recommendation is when a radio is switched out that had Sirius music option tell the customer to contact Sirius for reactivation. More

Got an appt quickly and they repaired my A/C and fob issues in a timely manner. issues in a timely manner. More

Wonderful place to get my Ram 1500 serviced. Nice facility and great customer service. I would recommend to any of my friends and family Nice facility and great customer service. I would recommend to any of my friends and family More

They had convenient appointment times available and got me in quickly for service at the time promised. me in quickly for service at the time promised. More

AutoNation sent me an email about a recall. I was instructed to call and check availability of parts. I was told they have the parts and was scheduled for 8:30 appointment. I arrived and they t I was instructed to call and check availability of parts. I was told they have the parts and was scheduled for 8:30 appointment. I arrived and they took the Jeep in. After 11:30 I went to stretch my legs and I see the Jeep outside, I go back inside to wait for someone to contact me. After another 15 minutes I go ask the service person what is going on? They don't even know where the Jeep is. They finally find the tech and he tells them they don't have the parts. Then they can't find the key! WORST CUSTOMER SERVICE EVER! More

We were told by the technician Alan that we needed a new transmission and it would cost $10k or a remand for $8800. I expressed several times about the cost being an issue and he said he assures us that in transmission and it would cost $10k or a remand for $8800. I expressed several times about the cost being an issue and he said he assures us that in his experience we need a new transmission (warranty wouldn’t cover it because it was low on fluid he told us). I told Alan we are going to get a second opinion at a transmission shop. We had it towed to a transmission shop in Castle Rock and it needed a $400 part called a pressure transducer. And it wasn’t low on fluid. It is very disheartening that we trusted Auto Nation before with our cars but now I feel like we had to write this review so others won’t experience what we did. More

I have been going to Auto Nation for years and they have met my every need with professionalism a care every time!! met my every need with professionalism a care every time!! More

Nice waiting area and friendly staff that kept me informed of progress and willing to look at a problem informed of progress and willing to look at a problem More

Good customer service and workmanship. Christopher was very helpful and kept me informed on the progress of the repair. Christopher was very helpful and kept me informed on the progress of the repair. More

I always get the best attention and service at this dealership. Highly recommend for best customer service. . dealership. Highly recommend for best customer service. . More