AutoNation Chrysler Jeep Arapahoe - Service Center

Convenient and easy to get service appointment. Only issue was they did not reset odometer after oil change? Only issue was they did not reset odometer after oil change? More

Great service department. Work was completed on time. They even washed my Jeep! Thanks Alec!! Work was completed on time. They even washed my Jeep! Thanks Alec!! More

Answering phone calls is not at the top do the list but the service of the vehicle was good. the service of the vehicle was good. More

My Jeep had a recall and the service was excellent. They also washed and cleaned the vehicle. They also washed and cleaned the vehicle. More

I'm writing to give five-star kudos to Ronnie Alberty at AutoNation Arapahoe. My SRT was smelling of rubber which means a problem with the belts. And I noticed that the heat indicator kept vacillating. My f AutoNation Arapahoe. My SRT was smelling of rubber which means a problem with the belts. And I noticed that the heat indicator kept vacillating. My first concern was a water pump. I didn't have an appointment and was leaving town for work. When I got home, I needed the car to get to the Western Slope the following day, and I didn't want to blow up that incredible engine. Ronnie greeted me at 7:30a at the door - without an appointment! He told me that they see 80 to 90 cars per day! But if there was a cancellation and I could leave my vehicle, he'd work to fit me in. Then he did the unexpected and gave me his cell phone number! The team had it back to me in a couple of days, and it's running like a top. During the time they had the Jeep, Ronnie stayed in touch to keep me informed. That is great service. More

Well after waiting 2 hours for an oil change I went to check only to find they hadn't started because my keys were "missplaced" they made up for it by providing the service for free. I'd also like to add check only to find they hadn't started because my keys were "missplaced" they made up for it by providing the service for free. I'd also like to add I attempted to buy a jeep from them about a year ago, when I was told it was in I sold my truck and went to pick it up only to find it had never been delivered and after nearly a month of "wheres my jeep"? I got my deposit back and got one from Faricy boys in the springs. They're great! well worth the 45 minute drive to avoid this place! 😀 More

Easy to schedule appt online for oil change & tire rotation. Was assisted fairly quickly when arrived for the appt, told may take @ an hour and a half. was offered bottled water while I was seated in rotation. Was assisted fairly quickly when arrived for the appt, told may take @ an hour and a half. was offered bottled water while I was seated in the waiting room. My car was ready in just an hour, it had even gone through their car wash. More

My 2022 Jeep overland had a recall item. I was able to get the vehicle in quickly and the inspection was done while I waited. Fortunately there were no problems with the steering column I was able to get the vehicle in quickly and the inspection was done while I waited. Fortunately there were no problems with the steering column More

I bought my Jeep here, I've had it serviced here before with mixed results. My last visit I have never ever been treated so poorly by ANY person in the service industry. The award winner for worst behavio with mixed results. My last visit I have never ever been treated so poorly by ANY person in the service industry. The award winner for worst behavior is Alec Johannesman after I decided NOT to get the repairs done because the price was not ok with me. When I showed up the next day to pick up my Jeep, it was not ready supposedly. He said the mechanic was on lunch and may have my keys. I questioned why a mechanic would have my keys because it was looked at yesterday and no work was going to be done. I asked for my car and the bill after pushing back on the different excuses he gave me. All of these were on the list of excuses as I pushed back on each one he told me: mechanic may still have tools in the vehicle, mechanic may have my keys in his toolbox which may be locked, we don't have the paperwork ready, we can't get the paperwork ready until the mechanic comes back, etc. I informed him all of that should have been completed yesterday after I refused to have the work done there. They finally went and found the mechanic and got me my car after an argument was about to happen because he was so rude. Another person came out to help and all of the sudden the mechanic wasn't at lunch anymore and the paperwork, which should have been completed the previous day, was completed and I got my car. They were literally holding my car hostage because I didn't want to pay $1000 dollars for a $160 part I could install myself in 5 minutes. They wanted over 500 for the part and 350 for labor plus tax. It's sad they try to charge people for several hours of labor and triple the price of the part, which I didn't even know at the time. They also informed me my car was stuck in 4wd low, which it wasn't. I wouldn't trust them, this is the second time I've had a bad experience there and won't be back, ever. I was going to buy a new car, a jeep, but have since decided to get a Toyota Tundra. PS They also wanted another $3,500 for an unrelated leak that also would cost 1/2 the price elsewhere. If you want to get ripped off, love horrible customer service, and don't value your money, go here for repairs and service. I should note, he tried to be nice as we walked to find my car. I told him his behavior was unacceptable. I said he was losing money because of they way he treated me. He said he wasn't because I wan't having the repairs done despite just paying them $350 to have it looked at and have the sunroof recalibrated, again. I laughed and told him they weren't selling a new car to me so they did lose money. Maybe they will realize this guy is costing them more than he is worth someday. More

This was my first visit for service and Ronnie Alberty was very good to work with. He clearly explained what might need to be done depending on the diagnostics results for the inoperative radio and rear was very good to work with. He clearly explained what might need to be done depending on the diagnostics results for the inoperative radio and rear hatch. The bill for the cost of repairs was more than I thought we would have to pay, but I understand the Jeep service guys have to adhere to the labor and parts costs Jeep corporate requires them to quote. If I have to return for any reason for service Ronnie would be the person I want to deal with. My only recommendation is when a radio is switched out that had Sirius music option tell the customer to contact Sirius for reactivation. More